RSA Insurance had ruled out an upgrade of its R/3 and ECC 6 instances in the short-to-medium term and had not committed to future upgrades. The existing technology was very robust and Sandra Phillips wanted to protect RSA’s investment. The goal for the organization was to reduce total cost of ownership (TCO) while ensuring uptime and business continuity of the entire SAP landscape in order to mitigate any risk for this business-critical application.
RSA found that Rimini Street delivers equivalent, if not superior, support services at a significantly reduced price. RSA’s customizations are supported and tailored tax, legal and regulatory updates are delivered by Rimini Street. Additionally, the organization could continue to receive SAP security patches, reducing risk further. By moving to Rimini Street, RSA is not precluded from returning to SAP at a date in the future when an enhanced version of SAP may bring business benefit.
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