What are Unified Support Services and How Do They Improve IT Outcomes?
Traditional IT support models aren’t always designed to support modernized IT environments. In a modernized IT environment, organizations are facing multiple technologies, vendors, SLAs, and support levels. Juggling it all can take away from working on strategic projects that drive growth and competitive differentiation. Successfully running a modern IT environment means adopting a model that brings operations, management, and support into a single unified support service.
In this white paper, you’ll learn how unified support services can improve IT outcomes in a variety of ways. The white paper covers:
Why IT should consider re-evaluating how IT support is managed and delivered
The differences between traditional and unified support models
The role of unified support in IT modernization efforts
Three benefits of unified support for IT teams
Download your complimentary copy of the white paper for a deeper understanding of the impact of unified support on your IT modernization journey.
The Rise of Unified Software Services
As IT environments evolve, they become more complex, and overseeing them becomes more costly and resource-intensive. To address this holistically, a comprehensive solution has emerged.
Constellation Research suggests that unified software services — an integrated, single-provider approach to maintaining systems, supporting cloud computing, managing application portfolios, and facilitating IT service delivery — is that solution.
In this report sponsored by Rimini Street, it takes a deep dive into the effectiveness and benefits of unified software services in driving transformation, calling the approach:
“The most evolved model of enterprise software services that currently exists.”
Download the Constellation report now.
Getting the Most From Your Oracle Database Support
Your Oracle Database is mature and stable; however, Oracle Database customers are concerned about:
High Total Cost of Ownership (TCO)
Improving performance, availability and security
Limited/strict support for virtualization from Oracle
This detailed white paper will help you understand your support options as it covers Oracle Lifetime Support Policy for Oracle Database including Oracle’s Virtualization Support Policy, the strategic roadmap ahead for Oracle Database applications by release and three actionable recommendations to consider when planning your database budget and strategy.
Unified Support Services Help IT Keep Pace with the Business
Are your IT support services strained with the added demands of a hybrid-driven, multi-vendor IT environment?
It’s only getting more complex. Successfully running a hybrid IT environment requires evolving traditional IT support services.
This white paper details the secret of not only surviving – but thriving – in this rapidly-changing environment: a unified approach to support. Unified support services can help you improve service quality, scalability, delivery speed, and business outcomes.
Download this whitepaper to learn:
All the basics on how a unified support services model works
Success stories of companies that have migrated to a unified support services model in hybrid environments
How unified support services enable greater IT agility and create resources to support innovation