Healthcare Institutions Reduce Software Maintenance Costs with Rimini Street


Significant Client Savings Achieved through Third-Party Support Redirected to Fund Patient Care

HIUG INTERACT 10 CONFERENCE, ORLANDO, FLA - June 29, 2010 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, and JD Edwards software, and SAP AG (NYSE:SAP) software, today announced that the company is driving significant value for global healthcare organizations. Rimini Street clients in the healthcare industry are realizing proven savings of at least 50 percent in annual support fees and are using the savings to fund critical patient care initiatives and strategic IT projects.

According to a March 2010 survey by the Healthcare Information and Management Systems Society (HIMSS), the most significant barriers facing healthcare IT leaders are "lack of adequate financial support" and "lack of staffing resources." Rimini Street healthcare industry clients are addressing both of these barriers by leveraging Rimini Street's award-winning program to reduce annual software support fees, eliminate costly forced upgrades and receive more responsive, streamlined and personalized service.

El Camino Hospital, known as "the hospital of Silicon Valley," and a Rimini Street client for over a year, utilizes PeopleSoft applications to support their back-office operations. As part of their strategic IT planning, El Camino Hospital determined that current PeopleSoft releases were extremely stable, mature, and could easily continue to support business operations for years to come. However, annual maintenance fees for the PeopleSoft system were expensive and did not provide good value in return for the fees. The hospital was determined to reduce this material IT budget line item without sacrificing critical support services. By selecting Rimini Street, El Camino Hospital has been able to reduce annual support costs, enjoy guaranteed 30-minute response times with 24x7x365 coverage, and receive vital tax, legal and regulatory updates.

"Rimini Street impressed us with the value of their support program and their demonstrated experience with other healthcare clients," said Greg Walton chief information officer of El Camino Hospital. "Healthcare is undercapitalized and we have to make tough decisions yet still provide patients with the best care, quickly. The service and responsiveness received from Rimini Street has been excellent and the savings that we've gained have been reallocated to medical equipment that improves patient care, and to information technology investments that enhance analytics, business intelligence and electronic medical record systems."

"We are pleased to be able to help our healthcare clients realize material savings from their enterprise software annual support budget that can be used for funding improvements in both patient care and IT," said Seth Ravin, Rimini Street CEO and president. "Rimini Street provides healthcare organizations the ultra-responsive support plus the tax, legal and regulatory updates they need to run their current systems for the next decade or longer. As healthcare IT leaders strategize for everything from new legislation to changes in the healthcare model, Rimini Street is dedicated to ensuring that they, and all of our clients, are supported with a premium level of service that exceeds their expectations.

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and save up to 90% in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of Global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.


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