Rimini Street Becomes First and Only ISO-Certified Provider of Third-Party Enterprise Software Support Services
Clients Benefit From Industry-Leading Processes and Quality Deliverables
LAS VEGAS, September 7, 2011 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, and SAP AG (NYSE:SAP) software, today announced that it has become the world's first and only third-party enterprise software support provider to receive ISO 9001:2008 Quality Management System certification. The Company recently earned ISO certification for its provision of third-party enterprise software support services specifically including processes for client onboarding, building of client environments, and worldwide research, development and delivery of tax and regulatory updates.
The ISO certification is recognized as the industry standard for quality management systems, and requires evaluation by an independent, accredited auditing body. The certification process, completed in conjunction with the Company's prestigious independent auditor The National Standards Authority of Ireland, verifies that detailed processes for the relevant business areas are reviewed, continuously monitored and improved to ensure services and deliverables are consistently delivered with excellence.
Rimini Street Sets a New Industry Standard for Quality with ISO Certification
The assessment focused on a wide range of requirements, including management commitment to quality, customer focus, adequacy of the organization's resources, employee training, process management, quality planning, design, purchasing, process monitoring and measurement, and processes put in place to gather client feedback and utilize that feedback for corrective, preventive and improvement actions. Rimini Street's ISO certification is part of the Company's commitment to developing and executing best-in-class processes to ensure clients consistently receive high-quality, ultra-responsive service.
"The responsiveness and quality of Rimini Street's support has been impressive," said Joel Gibbons, senior manager for enterprise systems, National Future Farmers of America (FFA) Organization. "Rimini Street's support team is extremely knowledgeable and experienced and has consistently resolved every issue in a timely manner. FFA is confident that as an ISO-certified business partner, Rimini Street will continue to maintain the highest efficiency and responsiveness. We couldn't be happier with the support we receive from Rimini Street."
No other third-party enterprise software support provider has earned ISO certification for the provision of their support services and Rimini Street is continuing to lead the industry in its focus on innovation and quality in every aspect of its award-winning support services. As part of its rigorous quality program, Rimini Street's award-winning Global Security & Compliance organization oversees all quality management systems and process compliance, including the management of regular process compliance audits by both its internal and external auditors.
"Becoming the first and only ISO-certified provider of third-party software support services is an important next milestone in our quality commitment to our global clients," said Brian Slepko, senior vice president, global operations, Rimini Street. "Rimini Street has always been dedicated to leveraging world-class processes to provide the highest-quality deliverables and ultra-responsive service to our clients. Achieving ISO certification further differentiates Rimini Street as the leading global provider of third-party enterprise software support services."
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save at least 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com/ or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
# # #
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2011. All rights reserve.