Rimini Street Earns Seven Stevie Awards for Excellence in Customer Service
Company support teams and individuals recognized for outstanding customer support and service innovation
LAS VEGAS, May 15, 2019 — Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced it has been honored with seven Stevie® Awards for Sales & Customer Service for the Company's unwavering commitment to providing outstanding client service to organizations around the world. Rimini Street received a gold award for the Innovation in Customer Service category and also received awards for Front-Line Customer Service Professional of the Year, Customer Service Department of the Year, Woman of the Year in Customer Service, and Back-Office Customer Service Team of the Year.
Awards Reflect Company Commitment to Service and Client Success
Rimini Street's global support team earned the Customer Service Department of the Year award for its ultra-responsive, premium-level support provided to clients. Rimini Street's global support team provides 24/7/365 support coverage, and is made up of hundreds of expert engineers who support clients with operations in 117 countries. The global support team achieved an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being "excellent"), and delivered response times averaging less than five minutes for all Priority 1 cases. Additionally, during the second half of 2017 and the first half of 2018, the group closed over 27,000 support cases across more than 40 countries.
Rimini Street also received a Gold Stevie award in the Innovation in Customer Service category for its innovative new global support service platform that provides proactive service intelligence, further improving internal efficiencies and client satisfaction. This patent-pending platform enables deep business insight and helps the Company's engineers be highly proactive in servicing clients.
The Back-Office Customer Service Team of the Year was awarded to Rimini Street's Service Operations team who is responsible for developing and operating the service delivery framework required for the front-end teams to provide the highest quality services to clients each year. The team is dedicated to providing the resources and collaboration needed for the global support team as well as the Company's tax, legal and regulatory product delivery department, ensuring efficient service and accurate delivery of tax, legal and regulatory updates to Rimini Street clients.
Women of the Year in Customer Service
Two Rimini Street employees received awards for Woman of the Year in Customer Service — Brenda Davenport, vice president Quality Assurance and Jennifer Perry, vice president of Global SAP Support — for their dedication to providing leadership for their respective teams and supporting their client's success. Brenda manages the global quality assurance program for all tax and regulatory updates developed by Rimini Street for SAP, JDE, EBS, RSITE and PeopleSoft products. Jennifer is responsible for developing and managing the delivery of support to global SAP clients. Both women exemplified the drive to lead their teams to deliver excellent customer results, top quality deliverables and a consistent experience for clients around the world.
Individuals Contribute to Overall Client Success
Two of Rimini Street's primary support engineers (PSEs) were also recognized, receiving the Front-Line Customer Service Professional of the Year award — Etan Spierer for Oracle products and Joe van der Merwe for SAP products — for their commitment and focus on delivering first class customer service to their clients. Both PSEs received awards for providing detailed attention to each of their client's needs with in person visits and frequent phone conversations, solving cases requiring expert knowledge of the client's systems and responding on average in less than five minutes to Priority 1 critical cases, as well as mentoring their internal teams to encourage long-lasting partnerships with colleagues and clients.
"From day one, Rimini Street's mission has been to redefine the enterprise software support model by developing innovative new products and services that put client success first," said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. "Rimini Street continues to invest in its employees who make up the global teams that support and address our clients' changing needs. We are honored to be recognized by the Stevie Sales and Customer Service Awards for Rimini Street's teams and individual successes that contributed to our unwavering devotion to providing ultra-responsive support to our clients."
The Company also received two One Planet® Awards this year, including a gold for Customer Service Team of the Year and an award for Company of the Year. The One Planet Awards is a premier awards program honoring best in business and professional excellence in every industry from around the world.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as "may," "should," "would," "plan," "intend," "anticipate," "believe," "estimate," "predict," "potential," "seem," "seek," "continue," "future," "will," "expect," "outlook" or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street's business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street's management team; uncertainty as to the long-term value of Rimini Street's equity securities; and those discussed under the heading "Risk Factors" in Rimini Street's Quarterly Report on Form 10-Q filed on May 9, 2019, and as updated from time to time by Rimini Street's future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street's expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street's assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street's assessments as of any date subsequent to the date of this communication.
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