Company recognized for the second consecutive year for providing exceptional customer support in the Asia-Pacific region
LAS VEGAS, August 15, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with a Stevie® Award in the Innovation in Customer Service Management, Planning & Practice category for its ultra-responsive, premium level service in the Asia-Pacific region. This honor marks the Company's 12th Stevie Award win this year, and the second consecutive year the Company has been recognized by the Asia-Pacific Stevie Awards. Rimini Street recently earned Stevie Awards in several categories, including Company of the Year from the 2018 American Business Awards® and Customer Service Department of the Year from the 2018 Stevie Awards for Sales & Customer Service.
Delivering Best-in-Class Software Support Services Worldwide
Recognition from the Asia-Pacific Stevie Awards further underscores Rimini Street's dedication to delivering outstanding customer service which incorporates comprehensive support services, including support for customizations, interoperability and performance tuning. Rimini Street's global support covers clients who have operations in 117 countries, including in the Asia-Pacific region, Australia, China, PRC Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, South Pacific, Taiwan, Thailand, and Vietnam. Every Rimini Street client is assigned a dedicated Primary Support Engineer (PSE) who has an average 15 years' experience in their respective applications and technologies. The Company has hundreds of PSE's around the world, a service model that provides support 24/7 365 days a year, and a guaranteed service level agreement 15-minute response time for all critical cases. Additionally, organizations who have switched to Rimini Street not only gain premium-level service, but can also save up to 90% in total maintenance costs and are able to run their existing mission-critical system for a minimum of 15 years from the time they switched to Rimini Street.
An example of organizations in the Asia-Pacific region utilizing Rimini Street's exceptional customer service include: Australian-headquartered Open Universities Australia (OUA) for support of its heavily customized Oracle PeopleSoft Campus Solutions platform; Fujitec Co., Ltd., a leading Japanese manufacturer of elevators and escalators, for support of its Oracle Database software and leading Korean manufacturer of printed circuit boards, SIFLEX, for its SAP ERP ECC 5.0 system.
In addition to delivering exceptional support and significant cost savings, Rimini Street enables CIOs and IT decision makers to focus on creating additional revenue streams, fostering business growth and pursuing innovation strategies. Rimini Street's award winning services enables clients to achieve their own industry awards as in the case of Japanese construction company, Kumagai Gumi; the company received the IT Special Award from the Japan Institute of Information Technology (JIIT) for its innovative utilization of Rimini Street and adoption of cloud services that have allowed them to save IT budget and resources, and reallocate these savings to advance new strategic areas of growth.
"It is an honor to be recognized by the prominent Asia-Pacific Stevie Awards for the second consecutive year for our unwavering commitment to delivering the best customer support in the industry," said Andrew Powell, general manager, Asia-Pacific, Rimini Street. "We put our clients at the center of all that we do, and this recognition further exemplifies our dedication to provide not only premium-level service and cost savings, but also our ability to help enable innovation in the organizations we support."
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 22 nations of the Asia-Pacific region. Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges earlier this year. Details about the Asia-Pacific Stevie Awards and the list of Stevie Award winners are available at http://Asia.Stevieawards.com.