Departments achieve significant savings and superior support by shifting from Oracle and SAP to Rimini Street's comprehensive, high-value, third-party support services
LAS VEGAS – January 28, 2019 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that over 10 Australian federal and state government agencies have switched their enterprise software support to Rimini Street from Oracle and SAP. The agencies that have made this move include: NSW Department of Family and Community Services; Victorian Government Department of Economic Development, Jobs, Transport and Resources; Australian Hearing; and Open Universities Australia. These government agencies now achieve significant returns on their enterprise system investments, and have realized savings of up to 90% on total maintenance costs compared to what they were paying the software vendor. By changing to third-party support, these departments have unlocked substantial funds and have freed up internal resources that can be redirected to innovation initiatives and high-value projects within their organization.
All Rimini Street clients benefit from the Company's flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE) with an average of 15 years' experience in their particular enterprise software system.
"Every year, the federal, state and local levels of Australian Government spend hundreds of millions of dollars on their SAP and Oracle maintenance. The vendors' typical profit margin for annual software maintenance is around 90% and very little of the underlying service is actually provided from within Australia," said Andrew Powell, general manager, Asia-Pacific, Rimini Street. "Thankfully these government organizations now have a proven alternative for their enterprise software maintenance. The introduction of stiff competition in this market will drive huge savings across the Australian government, and gives these organizations back the control of their IT roadmaps to ensure they are now business-driven focused, versus dictated to them by the vendor. That is a good thing for all Australians, in fact, it's a game changer."
According to a recent global survey, "The State of Innovation," conducted by Vanson Bourne and sponsored by Rimini Street, 89% of organizations across the globe agree they should be spending more on innovation, while 77% believe they are spending too much just "keeping the lights on." In the public sector specifically, 70% of respondents cited being "locked into vendor contracts that restrict innovation" as an additional top blocker to their innovation efforts. For those public sector organizations who were able to find funds for innovation, 32% already experienced improved productivity, with 35% stating they have experienced an increase in customer satisfaction. Additionally, those public sector organizations that have been able to invest in innovation initiatives cited a nearly 15% decrease in the organizations operating costs overall, indicating a measureable return on their investment.
"As they are funded by the public purse, Australian government agencies must demonstrate the money they are spending not only adheres to strict budget guidelines, but also generates real business value," continued Powell. "This accountability model places pressure on those organizations to not only stretch budgets, but to establish sound strategies for innovation despite their financial pressures."
To download an eBook summary of the survey, "The State of Innovation: Priorities and Challenges," click here.