Receives industry recognition from One Planet Awards with multiple wins for outstanding customer service and company growth
LAS VEGAS, March 1, 2018 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with three One Planet® Best in Business and Professional Excellence Awards for the Company's ongoing commitment to outstanding client service delivery and for its exceptional company growth and achievements, including the public listing of RMNI on Nasdaq in 2017. Rimini Street's award wins included Most Innovative Service of the Year and Most Customer Friendly Company of the Year, as well as Company of the Year.
Exceptional Company Growth and Customer Service Excellence
Rimini Street achieved several key milestones in 2017 which contributed to its Company of the Year recognition. In addition to its public listing, Rimini Street also marked its 47th consecutive quarter of growth in Q3 2017 and increased its quarterly net revenue by 32% year over year for the same period. The Company also launched support for six new product lines, introduced its next-generation database security solution, expanded its presence in Brazil, and opened a new office in France.
Rimini Street's Global Service Delivery (GSD) team earned two customer service awards for achieving an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being "excellent") in 2017, and delivering response times averaging less than five minutes for all Priority 1 cases. During the first three quarters of 2017 alone, the group closed over 20,000 support cases across more than 40 countries.
Rimini Street's GSD team is made up of professionals around the world who support global client operations, providing services such as interoperability, security advisory services and performance tuning. The Company provides its clients with industry-leading Service Level Agreements which include 15-minute guaranteed response times for Priority 1 critical cases and 24/7/365 support coverage. The Company also provides each client a named local Primary Support Engineer with an average of 15 years' experience specifically with the client's application or system software.
"Rimini Street launched more than a decade ago with a mission to redefine the enterprise software support market by providing our clients around the world with the highest quality, most responsive support in the industry," said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. "Ensuring our clients' satisfaction and success drive us to continually innovate and invest in new products and services to address their changing needs. We are honored to be recognized by the One Planet Awards for Rimini Street's steadfast commitment to providing the 'Gold Standard' of support to our clients, as well as being recognized for Company of the Year for our strong, consistent growth."
The One Planet Awards is the world's premier awards program honoring best in business and professional excellence in every industry from around the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups.