Australian-based coin and collectables retailer reduces annual IT support costs by 50% and receives ultra-responsive, award-winning support
LAS VEGAS, June 22, 2020 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Downies Collectables, one of the southern hemisphere's largest online retail and auction site for collectables and numismatic products, has shifted support for its SAP ECC system to Rimini Street Support. The company was not seeing a good ROI for the high support and maintenance costs they were paying the vendor, and needed a responsive support provider that would be available after standard business hours. By switching to Rimini Street Support, Downies Collectables immediately reduced its annual software support spend by 50% and has gained a premium-level, ultra-responsive 24/7/365 support model for its ERP system. Downies Collectables can also maintain its current system for a minimum of 15 years from the time that they switched to Rimini Street, with no required upgrades to remain in full support.
Saving Costs While Unlocking Superior, Around-The-Clock Support
Established in 1932 in Australia, Downies Collectables is a family business specializing in the auction and distribution of numismatics (coins, paper currency, and medals) and collectables, and one of the world's largest distributor for the Royal Australian Mint and Perth Mint. Seven years ago, the company migrated its SAP system from Business One to ECC. During this time, the company lodged only a few support tickets, and mostly in the early days of the system's operation. Downies Collectables realized it was paying expensive maintenance and support to the vendor for its robust ECC system, and they felt this was an unnecessary expense.
"We saw maintenance and support from SAP as an important insurance policy, but we were spending far too much on an annual basis for that peace of mind," said Chris Sealey, Operations Director, Downies Collectables. "Even though we rarely used the support, it was only available during standard business hours. For a website with global reach, coupled with the vendor's high support costs, we weren't getting an assurance that we'd receive assistance when we needed it."
"Rimini Street was brought to my attention by a network of people, and we discovered just how significant the savings would be if we made the switch. From there, the process to switch was smooth, and our discussions were always open with Rimini Street's team – there were no agendas. And with Rimini Street, we now have access to a higher value, around-the-clock, personalized support for half the cost," added Sealey.
Achieve IT Cost Optimization Goals While Maintaining Business Continuity
Rimini Street supports clients with uninterrupted service worldwide at all times, including during times of global disruption. Every Rimini Street client benefits from the company's flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of less than 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE), backed by a team of technical experts, who have an average of 15 years' experience in the client's particular enterprise software system.
"Organizations such as Downies Collectables realize that the annual cost of maintenance and support provided by the vendor is far too expensive for the value received and are increasingly looking at more cost-effective, higher service level options, especially during this time of economic uncertainty," said Emmanuelle Hose, regional general manager, Australia and New Zealand, Rimini Street. "In a global economy, online operations need to be always on, which means 24/7/365 support is paramount. Our premium support model and industry-leading SLAs ensure that our clients are covered regardless of geography or support issue to ensure business continuity."