One of Brazil's largest educational organizations will leverage savings to invest in upgrading its IT environment, including AI and facial recognition software
LAS VEGAS and SÃO PAULO, August 24, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Grupo Positivo, a Brazilian holding company for education, technology, printing and publishing, has switched to Rimini Street for support of its Oracle E-Business Suite (EBS) in its education division. By switching to Rimini Street, Grupo Positivo estimates that it will be able to reduce its total maintenance costs by 70 percent, and can now maximize its current, stable Oracle application for a minimum of 15 years from the time the company transitioned to Rimini Street support. With the new savings realized, Positivo intends to enhance its IT environment, which includes investing in Artificial Intelligence (AI) and facial recognition systems across the business.
Grupo Positivo was created in 1972 by a group of professors, established on the foundation of commitment to excellence in educational standards. The Positivo brand contributes to Brazil´s overall development, and operates in more than 40 countries with its educational technology solutions. The organization serves more than 40,000 undergraduate, graduate and continuing education students, with traditional and online programs available. More than one million students are assisted by Positivo's education systems across Brazil.
Leverage Savings to Fund Digital Transformation
In addition to receiving a vastly improved support model, Positivo has been able to free up internal resources to focus on more strategic projects as well as unlock significant funds to help drive competitive advantage. With this new savings and freed-up internal staff realized, Positivo plans to upgrade its IT environment, investing in AI and facial recognition systems that can be used to measure the engagement and attention of approximately 55,000 students in the classroom, as well as enable parents to keep track of the educational development of their children. Another planned innovative initiative is to leverage robotics for self-service terminals, and business intelligence to send alerts to students a few minutes before parents arrive at school, informing them of the exact time to be at the exit gates.
"The transition to Rimini Street was well-planned and completed quickly, and we are so pleased with the partnership and support we have received since we made the switch from vendor support," said Elizimar Polizelo, CIO at Grupo Positivo. "We have built a better world through education, technology and knowledge, and we needed to consolidate partnerships with highly specialized enterprises in order to achieve our business goals. The excellent services provided by Rimini Street has given us the agility and ability to empower Grupo Positivo's entire IT environment – we are now enabled to dedicate time to analyzing the adoption of new technologies, as leveraging advances in technology is an important competitive differentiator for us."
Group Positivo, as with all Rimini Street clients, was assigned a senior level Primary Support Engineer (PSE) with an average of 15 years' experience. Positivo also receives Rimini Street's industry-leading service level agreement (SLA) guaranteeing a 15-minute response time for Priority 1 critical cases as well as access to local engineers 24/7/365 to address any support issues. Positivo is also utilizing Rimini Street's support for its customizations, which was not provided by the software vendor previously. Additionally, Rimini Street is providing complex tax, legal and regulatory updates at no additional cost.
"CIOs and IT leaders on the forefront of new technology and market trends are more capable of promoting innovation faster and with more confidence," said Edenize Maron, general manager, Rimini Street Latin America. "By disrupting traditional software support models, Rimini Street enables organizations to obtain significant costs savings, which when invested in innovative projects, can bring substantial ROI to an organization, as in the case with Grupo Positivo."