Recognized by the Stevie® Awards in the customer service category for seventh consecutive year
LAS VEGAS, July 3, 2018 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has been honored with four gold Stevie Awards, including Company of the Year, Customer Service Department of the Year, Customer Service Team of the Year and Customer Service Executive of the Year, in the 16th Annual American Business Awards®. The premier business awards program recognized the Company's unwavering dedication to providing outstanding service delivery to clients around the world. This honor marks the seventh consecutive year the Company has been recognized as a Stevie Award winner for its ultra-responsive, premium-level service. Earlier this year, Rimini Street was honored with five Stevie Awards for Sales and Customer Service, including Customer Service Department of the Year and Customer Service Leader of the Year, bringing the total to 11 Stevie Award wins for the year.
Customer Service Achievements and Customer Growth
Rimini Street's Global Service Delivery (GSD) team earned a gold Stevie Award in the Customer Service Department of the Year category based on its ultra-responsive support provided to Oracle and SAP clients globally. In 2017, Rimini Street's GSD team achieved an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being "excellent"), with actual response times averaging less than five minutes for Priority 1 cases. Rimini Street's GSD team – made up of hundreds of expert engineers, based in every major global region and supporting client operations in 117 countries – provides services beyond core break/fix, such as interoperability, security advisory services, performance tuning and support for custom code.
Rimini Street's Global Oracle Support team demonstrated its dedication to exceptional customer service and was recognized with a gold Stevie Award for Customer Service Team of the Year. In 2017, the team closed over 10,000 cases, with an average response time of less than five minutes by an experienced senior engineer for critical (P1 and P2) cases and an average client satisfaction rating of 4.73 out of 5.0.
Another gold Stevie Award was presented to senior vice president of Global Service Delivery, Brian Slepko, in the Customer Service Executive of the Year category. A veteran with 25+ years of experience in enterprise software, Slepko oversees the delivery of Rimini Street support services, as well as Rimini Street Global Product Delivery (GPD). Under his leadership, Rimini Street's GSD turnover rate remained under 10% in 2017, and the team closed more than 24,000 cases, achieving an average response time of under five minutes by an experienced senior engineer. Slepko also drove the GPD team to deliver more than 86,000 updates to clients globally in 2017, with a 98% delivery success rate.
Rimini Street was also recognized as Company of the Year for its multiple achievements across growth, expansion and customer service in 2017. The most notable financial milestones achieved in 2017 included the completion of its merger with GP Investments Acquisition Corp., and beginning to trade as a public company on Nasdaq under the symbol "RMNI." The Company also increased its net revenue for full-year 2017 by 33% and marked its 48th consecutive quarter of revenue growth at the end of fiscal 2017. In addition, Rimini Street expanded its award-winning support offering to six new product lines, launched its next-generation database security solutions, expanded its presence in Brazil and opened its newest office in France. The Rimini Street Foundation, established in 2015, also continued its global mission to help communities in need, partnering with 55 charities around the world in 2017 to provide financial and volunteer support.
The winners for the Stevie American Business Awards were honored at a gala dinner event on June 11, 2018.
"Client service has always been our first priority and passion at Rimini Street, and we are continuously creating new, innovative techniques to improve support service efficiencies and delivery quality to our clients," said Slepko. "If it takes a swarm of engineers to efficiently solve a Priority 1 case, we will do it, without question; the needs of our clients come first and we pride ourselves on constantly innovating our service methodologies to effectively meet the requirements of our over 1,580 clients around the world. It is an honor to be recognized by the Stevie Awards for the seventh consecutive year – we are thrilled to receive a total of 11 Stevie awards so far this year, exemplifying our dedication to consistently delivering proven, world-class 24x7x365 support."