Japanese banking company reduces database maintenance costs to invest in improving customer experience
LAS VEGAS, June 10, 2020 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, announced today that The Iyo Bank, Ltd., a major regional bank in Japan, has switched to Rimini Street for support of its Oracle Database system. By switching to Rimini Street, The Iyo Bank is saving time, cost and resources previously used for database maintenance, and plans to utilize these savings to accelerate the development of innovation projects to improve their customer's experience.
The Iyo Bank operates 152 branches both within and outside Japan and has been using Oracle Database for over 15 years as part of its loan support system. After reviewing the company's IT expenses, the IT department determined that increasing Oracle Database maintenance costs were a significant burden and needed to be reduced. While searching for a solution to address this, The Iyo Bank discovered that by adopting third-party support from Rimini Street, it would be possible to maintain its existing Oracle Database system at a significantly lower cost and avoid an expensive system upgrade, yielding both cost and internal resource savings.
Competitive Industry Requires Both High-Availability Support and ROI
The banking industry requires continuous, high-quality support for core systems and mission-critical databases. In addition, the profit environment surrounding regional banks is rapidly changing, and The Iyo Bank is working to transform their IT department from one that undertakes system development to one that proposes innovations using ICT technologies. As a result of reducing costs for their database system maintenance, The Iyo Bank will increase its competitiveness, acquire new customers and increase the satisfaction of existing customers by providing new added value and convenience to its customers. To accomplish this, instead of following a vendor-led IT roadmap based on software upgrade plans presented by the vendor, The Iyo Bank can now formulate and implement a business-driven roadmap in line with its business objectives. By switching to Rimini Street support, The Iyo Bank now receives ultra-responsive, high-quality support for their current Oracle Database for a minimum of 15 years from the time they switched to Rimini Street, and can drive their support savings toward the implementation of digital initiatives.
"Moving away from Oracle Database with high reliability was not an option for us because we rely heavily on our current system, but maintenance and related costs were a huge burden for a bank of our size," said Mr. Shota Yano, IT department manager at The Iyo Bank. "We were impressed by the cost benefits of Rimini Street's third-party support, which will allow us to continue to maximize our database system for many years to come with no required upgrades, and as a result, we expect a much higher return on our database software investment."
High-Quality Service by Primary Support Engineers
The Iyo Bank is supported by an assigned Primary Support Engineer (PSE) who is backed by a team of technical engineers, available 24/7/365, and who have an average of 15 years' experience in the clients' software. All clients receive Rimini Street's industry-leading service level agreement of a 15-minute response time for critical (P1) support issues, and a 30-minute response time for P2 cases.
"We first started using Rimini Street's third-party support service for our loan support system, and despite facing complex issues, we were satisfied with their quick and accurate responses, so we decided to expand the scope," continued Mr. Yano.
"The cost savings and benefits of using Rimini Street can be achieved in the complex and regulated banking industry, where reliability is essential," said Yorio Wakisaka, regional general manager, Nihon Rimini Street KK. "We look forward to contributing to The Iyo Bank's new initiatives, whose management stance is 'Offering the best service and being worthy of people's trust,' through our high-quality support and services."