Rimini Street, Inc.

Award-Winning Support Services for JDE World Products

You know the importance of quality support for your JD Edwards World software investment. Rimini Street has earned a decade of industry recognition for replacing Oracle support with premium-level support delivered by hundreds of professionals serving clients in more than 90 countries worldwide.

Rimini Street supports all JDE World products and releases (including JDE A9.1 support). In addition, we offer managed services for JD Edwards World, deep technology and interoperability expertise, and troubleshooting skills in JDE products and tools. Our expertise includes:

  • Package builds and deployments for JDE
  • Objects promotions
  • Support for third-party software interfaces
  • Environment/data refreshes
  • Operational support
  • System monitoring
  • Software support
  • User security
  • Case management
  • Performance tuning for JDE
  • Development support for JDE

More than 1,450 Companies have made the switch to Rimini Street

$2B Total client savings to date

15 Minute response SLA for critical issues

15 Years average experience of assigned engineers

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Looking at the JD Edwards World roadmap, you probably see no new features that interest you, and you are not convinced that EnterpriseOne is the way to go. Independent support for JD Edwards World can free your budget to transform your enterprise's capabilities without being tied to a vendor's forced upgrade path. Only with Rimini Street will you get better service, while cutting your costs in half compared to what you are paying the vendor today.

The Rimini Street premium support program for JDE World includes:

  • 24/7/365 access to your Personal Support Engineer
  • Best-in-class SLA response
  • Support for all JDE World products and releases
  • No required upgrades
  • Tax, legal and regulatory updates for JDE payroll statutory and regulatory requirements
  • Custom code support
  • Configuration and operational support

Supported JD Edwards Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all functional and technical aspects and components of your JD Edwards system, including:

BI Publisher
Crystal Reports
E1 Forms Design Assistant, Table Design Assistant, Table Conversion and all other JD Edwards tools
Event Rules, Named Event Rules, C Business Functions
JDE Kernels
Object Configuration Manager
Performance Tuning
Red Stack/Blue Stack
Scheduler

Before you consider a major upgrade or signing on for yet another year of Oracle annual support, talk to us.

More than 1,450 Companies have made the switch to Rimini Street

“As all CIO's are looking to maintain value, add value, we have to be innovative; we have to look at opportunities to do support for our JD Edwards and other environment in a cost effective way, while still gaining service. That is how Rimini Street came into our line of sight.”

Brian Murphy, former CIO, Dean Foods