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Rimini Street Launches Support for SAP HANA Database

Company expands support offering for SAP product lines, continues strong momentum in its SAP support business with 30% year over year global revenue growth

LAS VEGAS, May 16, 2016Rimini Street, Inc., the leading independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion, Oracle Retail and Oracle Agile PLM software, today announced the launch and immediate global availability of maintenance and support services for SAP HANA Database, including related HANA platform components. Rimini Street also announced continued strong momentum in its SAP support business with 30% year over year global revenue growth for the 12 month period ending March 31, 2016 compared to the prior 12 month period. With the expansion of its portfolio of supported product lines to include SAP HANA Database, Rimini Street now provides support services for a total of 12 SAP and Oracle product lines, which is the broadest independent support offering in the enterprise software market today.

Rimini Street Support Services for SAP HANA Database

SAP HANA Database is an in-memory, column-oriented database used today by a subset of SAP licensees, primarily in conjunction with analytic and business intelligence applications like SAP Business Warehouse and SAP Business Planning and Consolidation. SAP HANA Database can also be used standalone or in conjunction with certain SAP ERP applications and releases. Rimini Street supports all uses of SAP HANA Database.

Rimini Street’s premium-level support offering for SAP HANA Database is available immediately, and delivered by HANA-certified technical engineers with an average of 15 years’ experience with SAP products. The support model includes the same innovative database support program features such as product support, database health check and tuning services, security support services and interoperability support services offered at 50 percent savings in annual support fees, which have already made Rimini Street the Oracle Database support provider of choice for hundreds of organizations around the world since 2011.

“It is essential for enterprise software licensees to have options when it comes to support. Independent support providers play a key role in creating a competitive environment. Moreover, customers now have the freedom of moving their SAP HANA Database to independent support, with the confidence that they will not be locked into vendor support,” said R ‘Ray’ Wang, principal analyst and founder, Constellation Research, Inc. “This means better ROI and customer satisfaction for SAP licensees.”

Licensees choosing to use SAP HANA Database are challenged with many of the same cost and service challenges as SAP ERP licensees, including expensive annual support fees, costly upgrades, inefficient support processes and service responsiveness. In addition, the cost to run and maintain SAP HANA Database, especially when combined with the overall SAP landscape, can consume a significant portion of the IT budget, severely limiting the ability to fund new innovation projects. By switching support to Rimini Street, SAP HANA Database licensees receive much more responsive service and can reduce their total maintenance costs by up to 90 percent, freeing up funds – today – for vital innovation projects that are needed by the business.

Rimini Street’s Long History of Successful Database Support Experience

Rimini Street’s extensive database support experience includes the launch of support for Oracle Database in 2011. To date, Rimini Street has signed nearly 300 Oracle Database clients around the world. The Company provides support for a wide range of database implementations from single server support to large, complex environments with thousands of global database servers, and data storage requirements of up to 45TB.

Rimini Street has built a comprehensive portfolio of database support capabilities not available from any other support provider, delivered by teams of specialized experts, through a unique service methodology that ensures Rimini Street clients receive the services they need to reliably and securely run their database software for at least 15 years. These database support service capabilities include:

  • Product Support services which provide diagnostic and issue resolution via client assigned expert engineers with an average of 15 years of experience.
  • Security Support services that ensure clients proactively protect vital assets and information.
  • Database Health Check services that proactively evaluate database health with active guidance across platforms and releases.
  • Interoperability Support services that identify and address potential challenges between the client’s database and the many interconnected components of their application and technical architecture, including database upgrade support.
  • Database Tuning and Performance services that ensure client databases continue operating at a high level.
  • Managed Archiving services that deliver a comprehensive archive with upgrade, patch and documentation components that clients are entitled to before leaving vendor support.

For example, through its Global Security Support Services, which is available to clients and included at no additional cost as part of their support program, Rimini Street’s team of global security experts – led by a former Fortune 500 chief information security officer – help clients proactively identify, prevent and mitigate actionable vulnerabilities to maintain a more secure database environment. Rimini Street’s technical and architectural advisory security guidance, and proactive intelligence services, can prevent and mitigate actionable vulnerabilities months – and even years – before they are discovered and worked by the vendor.

Rimini Street Only Long-Term Support Provider for Both Oracle and SAP HANA Databases

Most SAP HANA Database licensees today are using the database as part of their Business Warehouse or other analytic/business intelligence solutions, in parallel with their SAP ERP application software running on the Oracle Database. This results in a mix of databases within their SAP landscape. However, SAP is not committed to providing integrated support for Oracle Database past December 31, 2019. Rimini Street’s long-term support (guaranteed for a minimum of 15 years) for both Oracle and SAP HANA Databases gives licensees the ability to receive support for their entire SAP ERP and mixed database environment from a single support provider.

By switching to Rimini Street, these licensees receive support for their entire SAP environment, eliminate the uncertainty of support stoppage for environment components, and gain the flexibility to utilize the database platform that best fits their needs over time without regard to support deadlines, all while significantly reducing costs and improving service levels.

Rimini Street Support for SAP Continues Fast-Paced Growth and Client Success

The Company is seeing continued, increased adoption of Rimini Street independent support among global SAP licensees. In addition to 30% year over year revenue growth for its global SAP support business, the number of Rimini Street SAP clients signed to date increased by 35% over the past year to more than 200 clients with operations in more than 75 countries.

Case resolution and client satisfaction levels for SAP clients also continue to exceed expectations as Rimini Street expands its SAP support team on a global basis to meet the growing support needs of clients headquartered around the world.

Rimini Street’s Unmatched, Award-Winning Customer Service

Rimini Street’s best-in-class service model assigns a named, Primary Support Engineer (PSE) on the front line, directly servicing and supporting the client with 24x7x365 support coverage and 30-minute-or-less guaranteed response times. All PSEs are experts in their respective applications and technologies, and have an average of 15 years’ experience. Global client satisfaction ratings average 4.8 out of 5.0 (where 5.0 is “excellent”).

Rimini Street’s premium service model and seasoned engineers have won numerous awards for delivering excellence in customer service. Most recently, the Company was honored with three prestigious awards, including a Silver Stevie Award for Customer Service Department of the Year – for the fifth consecutive year – as well as two Golden Bridge awards for Customer Service Team of the Year and IT Department of the Year.

“By broadening our service portfolio to include support for SAP HANA Database, we are expanding options for even more SAP licensees to switch to Rimini Street’s award-winning support, maximize their investment in the SAP HANA Database platform and avoid unnecessary upgrades throughout their entire SAP landscape,” said Seth Ravin, Rimini Street CEO. “Rimini Street remains relentlessly focused on delivering more relevant, innovative and higher value support service solutions to SAP and Oracle licensees around the world, while at the same time creating the opportunity for our clients to re-allocate significant savings to fund strategic initiatives that enable growth and improve the competitiveness of their business.”

SAP HANA Database Support Scope and Availability

Rimini Street’s support for SAP HANA Database is available immediately. The Company offers SAP HANA Database support for a stand-alone database or in conjunction with an SAP application. The scope of Rimini Street’s support for SAP HANA Database encompasses all HANA Database Support Package Stacks (SPS) and revisions. Rimini Street also supports HANA database components including, but not limited to:

  • HANA Database
  • HANA Studio
  • HANA Client
  • HANA Host Agent
  • HANA Information Composer
  • HANA Advanced Data Processing
  • HANA Spatial
  • LT Replication AddOn
  • LT Replication Server
  • SAP BusinessObjects Data Services
  • HANA XS Engine
  • HANA XS Advanced Runtime

To learn more, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

리미니스트리트(Rimini Street, Inc.) 소개

리미니스트리트(Nasdaq: RMNI)는 오라클, SAP 소프트웨어 제품을 위한 3자 유지보수 서비스를 제공하는 글로벌 선도기업이다. 리미니스트리트는 엔터프라이즈 소프트웨어 라이선스를 소유한 기업들이 상당한 비용을 절감하고 혁신을 위한 리소스를 확보함으로써 더 나은 비즈니스 결과를 달성할 수 있도록 즉각적인 응대를 제공하는 프리미엄 통합 애플리케이션 관리 및 지원 서비스를 제공한다. 포춘지 선정 500대 기업, 포춘 글로벌 100대 기업, 중견기업, 공공 부문 및 기타 기관 등 광범위한 산업에 걸친 2,100개 이상의 조직에서 신뢰할 수 있는 독립 지원 서비스 공급자로 리미니스트리트를 선택했다. 자세한 내용은 웹사이트(, 트위터(@riministreet), FacebookLinkedIn.

미래 예측에 대한 면책규정

본 보도문에 포함된 일부 진술은 우리의 기대와 그러한 이니셔티브에 대한 투자와 관련된 진술이 포함되지만 이에 국한되지는 않는다. 역사적 사실이 아닌, 1995년 제정된 민간 안보 소송 개혁법의 효력 범위 내 미래 예측에 대한 면책규정이다. 미래예측에 대한 면책규정은 일반적으로 “~일 수 있다”, “~할 것이다”, “계획한다”, “예상된다”, “믿는다”, “잠정한다”, “추정한다”, “목적으로 한다”, “예보한다”, “모색한다”, “~할 수 있다”, “기대한다”, “전망한다” 등을 비롯한 유사 다언 및 표현, 문구가 수반된다. 이러한 미래 전망 진술에는 미래 사건, 미래 기회, 글로벌 확장 및 기타 성장 이니셔티브 등에 대한 진술이 포함되며, 해당 미래 전망 진술들은 다양한 가정과 경영진의 현재 기대에 기초하므로 실제 성과에 대한 예측도 아니며 역사적 사실에 대한 진술도 아니다. 이러한 진술은 리미니스트리트 사업과 관련된 여러 위험과 불확실성의 영향을 받으며, 실제 결과는 크게 다를 수 있다. 이러한 위험과 불확실성에는 COVID-19의 대유행 기간과 경제적, 운영적, 재정적 영향, 그리고 COVID-19의 대유행에 대한 정부 당국, 고객 또는 기타 기관의 조치, 또는 사업에 영향을 미치는 재해성 사건 등이 포함되지만 이에 국한되지는 않는다. 나아가, 잠재 고객, 물가 및 금리, 리미니스트리트의 산업에 영향을 미치는 일반적 금융, 경제, 규제 및 정치적 조건의 변화, 미결 소송 또는 정부 조사 또는 새로운 소송에서 불리한 전개추가 자본 또는 부채 금융을 유리한 조건으로 조달할 필요성과 능력, 성장 이니셔티브에 대한 투자 증대를 지원하기 위한 운영으로부터 현금 흐름을 창출할 수 있는 능력, 유동성 요구사항을 충족할 수 있는 현금 및 현금 등가물의 충분성, 13.00% Series A 우선주의 조건 및 영향, 세금, 법률 및 규정의 변경, 경쟁력 있는 제품 및 가격 책정 활동, 수익성 관리 어려움, 최근 공개된 AMS(Application Management Services), Rimini Street Advanced Database Security, Salesforce Sales Cloud 및 Service Cloud 등을 포함하여 가까운 미래에 공개될 것으로 예상되는 다른 제품 및 서비스 외에, 리미니스트리트 경영진 1인, 혹은 그 이상의 인원 상실, 리미니스트리트 주식 증권의 장기 가치에 대한 불확실성, 2020년 8월 5일에 제출된 Form 10-Q로 제출된 리미니스트리트 분기별 보고서 양식에서 “위험 요소”라는 제목에 포함된 내용, 그리고 리미니스트리트 Form 10-K에 의한 연간 리포트, Form 10-Q 분기 리포트, Form 8-K의 현황 리포트를 비롯해 증권거래위원회에 제출하는 기타 보고서의 내용이 위 언급한 위험 및 불확실성 요소들에 포함되나, 상기 리스트에 위험 및 불확실성 요소들이 국한되지는 않는다. 또한, 미래 예측에 대한 면책규정은 보도 일자 이후의 이벤트 및 관점에 대한 리미니스트리트의 기대, 계획 또는 예측을 제공한다. 리미니스트리트는 이후의 사건과 전개로 리미니스트리트의 평가가 달라질 것으로 예상하고 있다. 그러나, 리미니스트리트는 향후 어느 시점에 이러한 미래 예측 면책규정에 대한 업데이트를 선택할 수 있으며, 법률에서 요구하는 경우를 제외하고, 이러한 업데이트에 대해서는 어떠한 의무도 부인한다. 미래 예측에 대한 면책규정은 보도자료의 날짜 이후 특정일에 대한 리미니스트리트 평가를 나타내는 것으로 유일한 참고 자료가 되어서는 아니한다.

© 2020 Rimini Street, Inc. 무단 전재와 무단 복제를 금합니다. “Rimini Street”는 미국 및 기타 국가에서 리미니스트리트의 등록 상표로, 리미니스트리트 로고 및 그 조합이며, 기타 TM으로 표시된 마크는 리미니스트리트의 상표입니다. 기타 모든 상표는 해당 소유자의 자산이며, 별도로 명시하지 않는 한, 리미니스트리트는 여기에 언급된 이러한 상표 보유자 또는 다른 회사와의 어떠한 제휴, 승인, 또는 연관성을 주장하지 않습니다.

투자자 관계 문의처:

Dean Pohl

Rimini Street, Inc.

+1 925 523-7636
홍보팀 담당자 문의처:

Michelle McGlocklin

Rimini Street, Inc.

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