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The Best Application Management Services Incident Is the One That Is Never Created

Unified Support: Expertise That Gives You Time Back in Your Day.

Your organization is already benefitting from Rimini Street enterprise software support, powered by experts, and focused on your success. This service now includes integrated application management services (AMS) for Oracle, SAP and Salesforce®. Instead of creating more tickets, Rimini Street integrated support and AMS helps to reduce incident volumes so you can focus on more important things.

Improve operational productivity

Rimini Street brings best practices and methodologies based on years of fixing packaged software, customizations, and automating business processes. Your business benefits from a better model based on continuous improvements and preventative maintenance.

Measurable Results

Measurable Results

“We’ve been able to invest in NIBCO’s future and acquisition strategy by redirecting funds to growth initiatives, acquisitions, and new product development.”

Jeff Miller

Director, Business Relationship Management, NIBCO

Client-Focused Model

Unlimited

Use of a catalog of services

One

Subscription price

Expert

Service

Compare the value

Research, evaluate, and consider the differences before choosing an application management services alternative for mission-critical applications.

Key Attribute
Rimini Street AMS
Traditional AMS Providers
Overall focus
Optimized support - it's all we do
Land and expand, revenue generation
Management approach
Business driven and strategic
Contract focused and tactical
Case resolution
Single vendor and streamlined (L2-4)
Multivendor and inefficient
Systems approach
Extend the lifespan
Transform and/or replace
Cost model
Fixed fee and unlimited cases
Maximizing revenue
Engineer experience
Higher skilled, best-of-the-best
Lower skilled, more junior team
Case management
Root cause and client satisfaction
Case volumes
Advice and guidance
Agnostic and client focused
Often SAP/Oracle agenda and project focused
SLA management
Transparent, driving issue resolution
SLAs can be hidden behind SAP/Oracle support

Learn More About an Integrated Model

Integrated support and managed services just makes better sense. Rimini Street offers integrated AMS for Oracle, SAP, and Salesforce® so you get the expert services and Primary Support Engineer model you are used to for a broader set of IT needs.

Application Management Services for Oracle

Keep business-critical Oracle applications stable while improving service levels.
AMS for Oracle

Application Management Services for SAP

Simplify and consolidate your SAP application and management operations.
AMS for SAP

Application Management Services for Salesforce

Drive more value from Salesforce investments and control operating costs.
AMS for Salesforce

Start optimizing with integrated AMS and software support

Contact us to learn more.

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