Understanding the difference between outsourcing and managed services

In traditional outsourcing, a business hires a single vendor to manage its entire IT environment. In contrast, managed services enable businesses to strategically assign the management of specific IT areas to individual vendors.

How managed services fit within the ITIL framework

The Information Technology Infrastructure Library (ITIL) is a globally recognized best practice methodology for IT service management used by leading organizations across the globe. Managed services relate most closely to the Incident Management and Problem Management steps of ITIL’s Service Operations component as well as the Change Management step of ITIL’s Service Transition component.

Why do businesses adopt managed services?

The advantages of managed services include:  

  • Better value to clients, who benefit from increased face time with internal IT teams
  • Improved operational efficiency through reduced downtime
  • Supplemental expertise to remedy skills gaps among existing staff members
  • Proactive defense against competitive threats
  • Better cost management through fixed monthly fees

Rimini Manage™ offers unique value

Rimini Manage™, our managed services for Oracle, SAP, and Salesforce®, helps businesses maintain and enhance the functionality of databases, security, and critical applications, ensuring frictionless operations even during periods of internal instability. Our experts can help bridge your company’s skills gaps and lead your critical cloud-based applications so your team can focus on on-premises innovation and face time with your valued clients.

Ready for a better managed services experience?

Contact us today to speak with a Rimini Manage™ specialist.

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