What are Managed Services

Understanding the difference between outsourcing and managed services

In traditional outsourcing, a business hires a single vendor to manage its entire IT environment. In contrast, managed services enable businesses to strategically assign the management of specific IT areas to individual vendors.

How managed services fit within the ITIL framework

The Information Technology Infrastructure Library (ITIL) is a globally recognized best practice methodology for IT service management used by leading organizations across the globe. Managed services relate most closely to the Incident Management and Problem Management steps of ITIL’s Service Operations component as well as the Change Management step of ITIL’s Service Transition component.

Why do businesses adopt managed services?

The advantages of managed services include:

Better value to clients, who benefit from increased face time with internal IT teams
Improved operational efficiency through reduced downtime
Supplemental expertise to remedy skills gaps among existing staff members
Proactive defense against competitive threats
Better cost management through fixed monthly fees

Learn how Rimini Street helps companies bridge the IT talent gap

Rimini Manage™ offers unique value

Rimini Manage™, our managed services for Oracle, SAP, and Salesforce®, helps businesses maintain and enhance the functionality of databases, security, and critical applications, ensuring frictionless operations even during periods of internal instability. Our experts can help bridge your company’s skills gaps and lead your critical cloud-based applications so your team can focus on on-premises innovation and face time with your valued clients.

Rimini Manage™ for SAP helps Iguatemi Empresa de Shopping Centers in Brazil fund innovation Rimini Manage™ for Salesforce helps NTT Global Data Centers Americas free up its IT team for high-impact projects