Rimini Street, Inc.

Happy With Your Oracle Retail Product but Not the High Price of Vendor Support? Talk to Us.

Rimini Street offers support, help, and maintenance services for Oracle Retail (Retek) products across the entire product line. We also offer deep technology expertise and troubleshooting skills in Oracle Retail products and tools. Our program for Oracle Retail licensees includes support for:

  • Merchandising Operations Management (MOM)
  • Merchandise Planning & Optimization
  • Supply Chain Planning and Execution
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Over 1,700 active clients are supported by Rimini Street worldwide

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$3B Total client savings to date

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15 Minute response SLA for critical issues

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15 Years average experience of assigned engineers

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As a leader of your organization, you know the importance of quality support for your Oracle Retail software. Rimini Street has consistently been honored with Golden Bridge and Stevie Awards for its premium-level support and superior customer service. Rimini Street global service delivery team is made up of hundreds of professionals who support client operations in more than 90 countries worldwide.

By moving to Rimini Street's Premium Support Services for Oracle Retail products, you get:

  • 24/7/365 access to your personal support engineer
  • Best-in-class SLA response
  • No required Oracle Retail upgrades
  • Support for Most Oracle Retail software releases and product lines
  • Configuration and operational support
  • Support for customizations

A One-Stop Shop for All Your Support Needs

Reap the same 50 percent savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. Our support of Oracle Retail software is seamlessly integrated with our support program for Oracle database and ERP applications - so you get the benefits of streamlined service for multiple software products from a single provider.

Self-support of your Oracle Retail software is risky. We can help you gain a better understanding of how to get more from the investments you've already made, what the possibilities are and how Rimini Street support services for Oracle Retail software fit into your overall postmodern ERP strategy.  Whether you're looking for gap support or a long-term solution or you are ready to make a real difference in your organization and redirect your IT budget dollars to true innovation, contact us today!

Over 1,700 active clients are supported by Rimini Street worldwide

“Any time we use Rimini Street to help solve a problem, that frees up our own experts to refocus on user issues or key projects.”

Steve Jacobs, IT Director, Guest Services