Rimini Street, Inc.

Award-Winning Third Party ERP Support Services

Rimini Street has helped over 1,700 companies, including 78 of the Fortune 500 and 17 Global 100 active clients, enjoy higher levels of support for Oracle® and SAP® software, save up to 90% on their total maintenance costs, and free up funds that can be used to drive innovation.

What We Do: Help companies save millions to transform their digital future

We take a fundamentally different approach to enterprise software support by emphasizing full service over self-service. Enjoy the benefits of 24/7/365 access to a regionally based Primary Support Engineer that you know by name, who takes the time to understand your software landscape, your company goals and your most pressing challenges.

No more phone trees, nor one-size-fits-all, book-trained call center support to handle your business-critical support issues anymore. Our premium third-party support services enable clients to optimize existing enterprise software investments, extend current capabilities to leverage hybrid IT, and transform their businesses into digital enterprises with help from intelligent and agile technology roadmaps.

50% Savings Is 100% Better

In addition to standard break-fix support at 50 percent of your current vendor costs, you can reap the benefits of services that can save additional time and money - at no extra cost, including:

  • Support for custom code
  • Release support for a minimum of 15 years
  • Configuration, performance, integration and interoperability support
  • Security advisory services
  • Strategic application planning, functionality mapping and enhancement analysis

Savings from all these areas adds up quickly. Rimini Street clients can save up to 90% on their total maintenance costs. Click to see how much you could be saving.

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Over 1,700 active clients are supported by Rimini Street worldwide

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$3B Total client savings to date

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15 Minute response SLA for critical issues

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15 Years average experience of assigned engineers

Maintenance and support costs go far beyond annual vendor maintenance fees alone and include things like upgrade costs, customization support costs, and resource costs due to vendor maintenance inefficiencies.

Client Success Stories

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Over 1,700 active clients are supported by Rimini Street worldwide

When you compare support benefits offered by mega vendors versus Rimini Street, it's important to look below the water line. Rimini Street third-party support offers premium service that goes beyond base code. Upgrade issues? No problem. Support for customizations? We have you covered. With a named Primary Support Engineer for each client, and a 15-minute guaranteed response time for Priority 1 issues, we don't just follow the sun. We follow your business...24x7x365.

Best of all, we deliver exceptional support while saving you 90% on total ERP software operational costs. Check out this quick video about how to calculate the cost and benefits of your existing vendor support vs. third-party support from Rimini Street.