Press Releases

Rimini Street Announces General Availability of CNC Managed Services for JD Edwards


Integrated Service Helps Licensees Maximize ROI and Cost-Effectively Optimize their JD Edwards Systems

LAS VEGAS - March 1, 2012 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE:SAP) software and Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite and Oracle Database software, today announced the immediate availability and further expansion of its CNC (Configurable Network Computing) Managed Services for JD Edwards licensees in response to demand from clients worldwide. Rimini Street began providing CNC Managed Services to clients in 2011 and is actively working with a number of current JD Edwards clients. Rimini Street CNC Managed Services for JD Edwards cost-effectively delivers proactive and reactive system administration, monitoring and operational support services to ensure clients' JD Edwards EnterpriseOne systems are available, reliable and scalable. JD Edwards licensees can now utilize Rimini Street as a single provider of both vendor-replacement annual support services and CNC Managed Services for their JD Edwards software applications and receive improved benefits over standalone offerings, including deeper cost savings, faster diagnosis and resolution times and lower risk.

Rimini Street CNC Managed Services for JD Edwards

Rimini Street CNC Managed Services for JD Edwards provides a full, yet flexible portfolio of CNC activities that can be tailored into a customized CNC program to meet each client's needs. The scope of Rimini Street CNC Managed Services for JD Edwards includes the following activities:

  • System administration - including user profile maintenance, application and user security maintenance, and printer and job queue maintenance
  • Development support - including object management workbench (OMW) project promotions, and package builds and deployments
  • Technical support services - including technology and environment installation and maintenance, and tools release upgrades
  • System monitoring and optimization - including schedule and job completion monitoring, performance monitoring, log clean-up and data purging, and health checks
  • Reporting - including periodic reporting and trend analysis, Sox Audit reporting support and FDA Audit reporting support

Integrated Service Offering Delivers More Value at Lower Cost

Rimini Street CNC Managed Services for JD Edwards is offered in conjunction with Rimini Street Support, the Company's award-winning annual support program that replaces software vendor annual support at a 50-percent cost savings while providing more responsive service and more support features at no additional charge. JD Edwards licensees who leverage Rimini Street for the combined offering benefit from an integrated service that improves system availability, performance scalability and business continuity beyond what is achieved through standalone CNC services. With an average of 10 years of JD Edwards development and consulting experience, Rimini Street engineers are assigned to each client and work seamlessly across support and CNC processes to monitor, administer and optimize JD Edwards systems with a guaranteed 30-minute response and 24/7/365 global support. Additionally, Rimini Street does not offer general consulting services and therefore will never pull dedicated support or CNC resources into consulting engagements to improve internal utilization rates, ensuring service continuity and responsiveness.

Beyond these service improvements, the efficiencies of the combined service offering enable Rimini Street to deliver CNC Managed Services on a more cost-effective basis when compared to traditional CNC services. These efficiency savings are in addition to the 50-percent cost savings clients realize when switching from vendor annual support to Rimini Street Support.

"Rimini Street is the clear leader in third-party support and is now providing CNC Managed Services to meet heavy client demand for a more cost-effective, seamlessly integrated and highly-responsive service model that will help JD Edwards licensees continue to drive even more value from their EnterpriseOne system investments," said Ray Grigsby, vice president, JD Edwards Support Services, Rimini Street. "Clients want a better option than the traditional CNC services provided by consulting firms and have been asking Rimini Street for a CNC Managed Services offering that mirrors the value and service level of our annual support program. Rimini Street's CNC Managed Services for JD Edwards is specifically designed to fit the unique needs of our clients and ensure optimized JD Edwards system performance, while significantly reducing cost and risk."

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.

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