Press Releases

Rimini Street Expands Its Support Offering to Cover SAP Products


SAP Licensees Now Have a Choice of Support Vendors with Option to Save More Than 50% on Annual Support Costs and Avoid Costly Upgrades

SAP Sapphire Conference - Orlando, May 5, 2008 - Rimini Street, Inc., the leading third-party maintenance and support provider for Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, and JD Edwards software, today announced the expansion of its maintenance and support services to include software developed by SAP AG (NYSE: SAP). Rimini Street intends to initially provide support for the core SAP R/3 products and releases used by the majority of SAP licensees.

Rimini Street Support Services for SAP Products

Support services for SAP products will include all of the innovative and robust program features that have made Rimini Street the support provider of choice for global, Fortune 500, mid-market, and public sector organizations. Standard features include:

  • Named, local primary support engineers assigned to each client (no off-shoring of support calls)
  • Support through 2020 and beyond for existing releases without required upgrades
  • 24x7 support coverage with 30-minute or less guaranteed response by a senior engineer
  • Application fixes for serious issues and tax and regulatory updates as needed
  • Support for client customizations, interoperability and performance at no additional fee
  • More than 50 percent cost savings compared to the software vendor
  • Flexible contract options

Rimini Street fields the most experienced management team in the industry, having delivered independent support services to more than 175 Fortune 500, mid-market, and public sector entities using Siebel, PeopleSoft, and JD Edwards products.

SAP Licensees Seek Choice in Support Programs

Rimini Street has received a volume of proactive calls and inquiries from current SAP licensees seeking an alternative support program that delivers significant annual savings, a higher-value services mix, and a safe-haven from costly upgrades. SAP's recent announcement that they have raised minimum annual support costs from 17% to 22% of license fees has led to an increase in SAP licensees seeking alternative maintenance and support programs.

The majority of SAP licensees are running their businesses on stable and proven SAP R/3 releases. These R/3 releases are extremely mature and highly functional software platforms, and are capable, with the proper support and maintenance, of providing ongoing value and return on investment to SAP licensees for the next decade and beyond.

Rimini Street Most Experienced Provider in Market

Founded by software support industry visionary Seth Ravin in 2005 and made up of key executives and managers from leading enterprise software vendors, including Oracle, SAP, PeopleSoft, Siebel, and JD Edwards, Rimini Street is the recognized leading choice in third-party enterprise software support.

"Rimini Street is excited to offer SAP licensees a new choice in annual support that provides excellent support services at the best possible value," said Seth Ravin, president and CEO, Rimini Street. "SAP is an advocate of customer choice in support programs and a significant investor in third-party enterprise software support for Oracle products, and therefore is uniquely attuned to the benefits third-party support choices can bring to enterprise software licensees. We look forward to working with SAP to assure its licensees benefit from a choice of credible annual support programs that will help SAP licensees achieve the best possible return on their SAP investment."

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, next-generation program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and to remain on their current software release without any required upgrades or migrations through 2020 and beyond. Global, Fortune 500, mid-market, and public sector organizations from nearly all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit or call (702) 839-9671.


Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2008. All rights reserved.