Press Releases

Rimini Street Launches Support for SAP Products and Signs First SAP Clients


SAP Licensees Can Now Save More Than 50% on Annual Support Costs, Receive More Responsive Service, and Avoid Costly Upgrades

Orlando - SAP Sapphire Conference, May 11, 2009 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) for Siebel, PeopleSoft, and JD Edwards software, today announced the launch and immediate availability of its support services for SAP AG (NYSE: SAP) products and the signing of its first SAP clients. Rimini Street is initially offering support for the SAP R/3 4.x, ECC 5.0, ECC 6.0, and BW 3.5 and earlier releases used by a significant portion of SAP licensees around the world.

Rimini Street Support Services for SAP Products

Support services for SAP products include all of the innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of global, Fortune 500, mid-market, and public sector organizations. Standard program features include:

  • Named, local senior support engineers assigned to each client (no off-shoring of support calls)
  • Support through 2020 and beyond for existing releases without any required upgrades
  • 24x7 support coverage with 30-minute or less guaranteed response by a senior engineer
  • Application fixes for serious issues and tax and regulatory updates as needed
  • Support for client customizations, interoperability and performance at no additional fee
  • More than 50 percent cost savings in annual fees compared to the software vendor
  • Flexible contract options

"We have taken over a year to carefully design our new service around the specific technical, functional, and support response needs of SAP licensees, and we will deliver that support with only the most experienced engineers having an average of at least 10 years experience implementing, upgrading, and supporting global SAP projects," said Shawn du Plessis, vice president of SAP Service Delivery, Rimini Street. Mr. du Plessis is a 16 year SAP veteran who has held leadership roles across more than 15 major SAP full life cycle implementations with global companies such as Nestle, Sebastian International and Siemens. He has led, managed, and executed all aspects of the SAP project life cycle, including executive program management, project management, functional and technical, system architecture and development.

SAP Licensees Seek Choice in Support Programs

Many SAP licensees are running their businesses on stable and proven SAP R/3 4.x, ECC 5.0, ECC 6.0, and BW 3.5 and earlier releases. These releases are extremely mature and highly functional software platforms that are capable of providing ongoing value and a strong, calculable return on investment to SAP licensees for the next decade and beyond.
Rimini Street is already working with an extensive number of SAP licensees who are seeking an alternative support program that delivers a better value than expensive SAP Enterprise Support, provides many additional years of service from their current SAP system investment, immediate and significant annual cost savings, and freedom from costly, unwanted upgrades.

Further, SAP's announced plans to significantly raise its annual support fees to 22% of license fees through painful annual increases over many years has led even more SAP licensees to seek alternative maintenance programs that will allow them to realize the operational savings they expect from their mature and stable systems.

Rimini Street Most Experienced Provider in Market

Founded by software support industry visionary and third party support pioneer Seth Ravin and made up of key executives and experienced managers from leading enterprise software vendors including SAP, Oracle, PeopleSoft, Siebel, and JD Edwards, Rimini Street is the recognized leader in third-party enterprise software support.

"Rimini Street is pleased to officially launch its service for SAP products as a new choice in annual support for SAP licensees looking for more value, savings, and very responsive service," said Seth Ravin, president and CEO, Rimini Street. "We welcome our new clients into our service program for SAP products, and we look forward to serving a growing list of SAP licensees with our innovative service, ultra-responsive support, and an absolute commitment to each client's success."

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, next-generation program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and to remain on their current software release without any required upgrades or migrations through 2020 and beyond. Global, Fortune 500, mid-market, and public sector organizations from nearly all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.


Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2009. All rights reserved.