Press Releases

Rimini Street Announces More Than 100 Percent Growth in SAP Support Clients


SAP Licensees Worldwide Choosing Rimini Street Support for Significant Savings, Robust Services and Ultra-Responsive Support

ORLANDO, Fla. - SAP SAPPHIRE NOW 2011 Conference, May 16, 2011 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, and E-Business Suite software, and SAP AG (NYSE:SAP) software, today announced that its support program for SAP is the fastest growing product line in Rimini Street company history, more than doubling its clients over the past year. The Company offers its support services for SAP globally, already serving the needs of its SAP support clients across dozens of countries.

Strong Global Growth and Momentum for Rimini Street SAP Support

Since launching Rimini Street Support for SAP in 2009, more than 50 global, multi-national and regional organizations have benefitted from a switch to Rimini Street support. Most recently, the Company has focused its efforts around meeting strong demand for its SAP support services in Europe, expanding its local operations in the region and welcoming new SAP support clients based in Germany and the UK.

Sympatex Holding GmbH, based in Germany, is a manufacturer of environmentally friendly, high-tech fabrics for clothing, footwear and gloves, as well as top-quality finishes, laminations and coatings for various industrial applications. Sympatex recently switched to Rimini Street support and was able to achieve immediate savings of 50 percent in annual support costs for their SAP software.

"The switch to Rimini Street has enabled Sympatex to reduce our annual support fees by 50 percent and to better manage the total cost of ownership for our SAP system," said Hasso Ercelebi, IT director, Sympatex Holding GmbH. "Our current SAP release is extremely stable and feature-rich, and Rimini Street gives us the ability to run our current release for the next decade or longer. Sympatex sees benefit in Rimini Street's more client-focused support model and in the ability to use our savings to fund new enhancement and innovation projects. We are very pleased with our decision to switch to Rimini Street for support of our SAP system."

Proven Global SAP Support Program

Rimini Street's continually growing team of SAP engineers average more than 10 years of experience supporting, developing, implementing and managing SAP applications, including SAP R/3 4.x, ECC 5.0, ECC 6.0, BW 3.5 and earlier releases used by the majority of SAP licensees worldwide. By directly assigning every client a Primary Support Engineer who learns their unique system, Rimini Street is able to quickly and efficiently respond to critical system issues in an average of 3.5 minutes anywhere in the world.

Additionally, Rimini Street today announced the general availability of its Rimini Street Tax Engine for SAP Payroll ("Tax Engine for SAP") solution, which performs "gross-to-net" withholding calculations for U.S. payroll taxes. This solution is offered as an integrated component of Rimini Street's industry-leading tax, legal and regulatory update service, which provides the updates necessary for organizations to remain in global legal and financial compliance. Tax data quality is ensured by Rimini Street's patent-pending methodology, which involves a rigorously defined and documented process of identification, verification, scoping, coding and quality testing. Rimini Street has delivered more than 15,000 tax, legal and regulatory updates since inception with the fastest legislature-to-liveTM process in the industry, and has been processing live payrolls with its Tax Engine for SAP at client sites since 2010.

"More and more SAP licensees are achieving their savings and service objectives with a switch to Rimini Street's support for SAP," said Seth Ravin, Rimini Street CEO. "SAP licensees have made significant investments in their existing, mature and stable SAP systems. Rimini Street is working hand-in-hand as a trusted advisor with SAP licensees around the world to help them maximize the return on their existing investments with ultra-responsive service and up to a 90 percent total support cost savings with no required upgrades or migrations for a decade or more."

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save at least 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.

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