SAP Licensees Achieving Success with Rimini Street Support
Rimini Street Clients Benefit from Significant Savings, Robust Global Support Offering, and Ultra-Responsive Service
Orlando, FL - SAP Sapphire 2010, May 18, 2010 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, and JD Edwards software, and SAP AG (NYSE:SAP) software, today announced that SAP licensees are realizing proven cost savings and enjoying more responsive service and additional support capabilities by switching from SAP to Rimini Street for annual support and maintenance of their SAP products.
Rimini Street Support enables SAP licensees to save more than 50 percent in annual fees compared to expensive SAP Standard and Enterprise Support options. SAP licensees on 4.x, ECC 5 or ECC 6 who switch their annual maintenance to Rimini Street can continue to receive full support on current production releases without the cost of upgrades or SAP Enhancement Pack deployments for at least ten years. Additionally, every Rimini Street client is assigned a Primary Support Engineer and receives 24x7x365 coverage with guaranteed thirty minute response by a senior engineer.
Graham Packaging (NYSE: GRM), an SAP licensee that switched to Rimini Street Support last year, has already achieved savings in excess of 50 percent on annual support costs. Graham Packaging has also received a level of service that surpasses their prior experience with the software vendor, and they are now positioned to maximize the return on their SAP system investment.
"One of my largest annual expenses used to be my SAP maintenance contract," said Jeff Rishel, vice president of IT for Graham Packaging. "We switched maintenance providers for our global SAP systems to Rimini Street in 2009, and have already achieved our financial objective to significantly reduce our annual IT operating costs. Additionally, we are enjoying the highest level of SAP technical expertise, responsiveness and business partner commitment that we have ever experienced. We are very pleased with our decision to utilize Rimini Street for support of our global SAP infrastructure."
"SAP licensees are experiencing immediate benefits upon switching to Rimini Street Support for SAP and we would like to welcome our new and growing client base in Germany, France, the United States, and around the world into our SAP support program," said Seth Ravin, Rimini Street CEO and President. "Rimini Street services the global needs of SAP licensees ranging in size up to multi-billion dollar organizations, providing support for hundreds of thousands of SAP users in more than 35 countries. We are committed to helping our clients achieve significant cost savings, drive maximum value out of their existing SAP investment, and free up limited resources for strategic initiatives."
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and to remain on their current software release without any required upgrades or migrations through 2020 and beyond. Hundreds of Global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit http://www.riministreet.com// or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.
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