Press Releases

Nucleus Research Validates Benefits of Third-Party Support from Rimini Street


Independent Study Verifies that Organizations are Saving Millions of Dollars in Annual Maintenance Fees and Enjoying Responsive Support

Las Vegas, NV - June 23, 2010 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, and JD Edwards software, and SAP AG (NYSE:SAP) software, today announced that Nucleus Research, a leading provider of investigative information technology research and advisory services, has conducted an independent research project with Rimini Street clients and published the results in a report entitled "Benefits From Third-Party Support: Rimini Street."

In summary, Nucleus Research found that "organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support." Nucleus also validated that "Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment."

The report highlights four key benefit areas where third-party support from Rimini Street provides material cost reduction and organizational efficiency benefits to clients: reduced annual support fees, avoidance of upgrade costs and disruption, reduced application maintenance time and improved support.

"In our research and analysis of Rimini Street clients, we verified that the savings and service level improvements realized by organizations that elect third-party support are real and substantial," said Rebecca Wettemann, vice president, Nucleus Research. "Important market factors are driving organizations to execute IT strategies that incorporate third-party support, including the maturity and stability of current software releases, limited incremental benefit from regular upgrades and the need to reduce the total cost of ownership of enterprise software. When the return is saving thousands of resource hours and potentially millions of dollars, these strategies really pay off."

Nucleus' research-based methodology and in-depth analysis, as well as the ability for clients to remain anonymous, resulted in a candid assessment of Rimini Street support in comparison to software vendor annual support. Specific responses collected in the report detailing client feedback include:

  • "We were paying $2,750,000 and now we're paying $750,000, so we save about $2 million."
  • "One Rimini Street customer found it was able to eliminate upgrades with an average savings of $500,000 in internal costs and $250,000 in external costs per avoided upgrade."
  • "When we put a note out with Rimini we get a call in minutes; with [software vendor] it was days, weeks, or none at all."

"Third-party support has become a mainstream IT strategy selected by hundreds of Global, Fortune 500, midmarket and public sector organizations to maximize the return on their enterprise software investment," said Seth Ravin, Rimini Street CEO and president. "We are very pleased that after a diligent research and assessment process, Nucleus Research has verified that Rimini Street clients are significantly benefiting from their move to Rimini Street support. Clients are enjoying both a considerable reduction in the total cost of ownership of their enterprise software applications, and a more responsive service model."

To download a copy of the Nucleus Research report, visit

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Siebel, PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual support fees and save up to 90% in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of Global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, software vendor independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.


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