Rimini Street Expands Industry-Leading Support Services to Cover JD Edwards Products
Launch of JD Edwards Service Builds on Continued Siebel Support Leadership and Growing PeopleSoft Support Momentum
CHICAGO, IL - September 14, 2006 - Rimini Street, Inc., the leading independent maintenance and support provider for Siebel and PeopleSoft (NASDAQ: ORCL) software, today announced the expansion of its industry-leading support services to cover JD Edwards products.
Rimini Street Support Services Now Available for JD Edwards Products
Rimini Street continues its aggressive product line expansion with coverage of JD Edwards products in its next generation support program. Rimini Street Support Services for JD Edwards will be offered for a wide-breadth of products and releases, and service will begin before year-end 2006.
Support Services for JD Edwards products will include all of the innovative features that have made Rimini Street the industry-leading independent support services solution for Siebel and PeopleSoft products, including:
- Named, U.S.-based primary support engineers assigned to each client
- Support through 2015 and beyond for existing releases without required upgrades
- 24x7 support coverage with 30-minute or less guaranteed response
- Application fixes for serious issues and tax and regulatory updates
- Support for client customizations, interoperability and performance at no additional fee
- More than 50 percent cost savings compared to Oracle annual support fee
- Flexible contract and payment options
Rimini Street Support for PeopleSoft Products Gains Momentum
Rimini Street Support Services for PeopleSoft has demonstrated accelerating client growth since its launch earlier this year. For example, The City of Flint, Michigan recently selected Rimini Street to provide next-generation support services for its PeopleSoft Human Resources and Payroll system at a substantial savings compared to Oracle support fees and the City's previous support vendor, SAP'/TomorrowNow (NYSE: SAP). The City of Flint recognized the better value of Rimini Street's unique service offering and innovative support model.
"The City of Flint needed to save money on its PeopleSoft HR/Payroll support but also needed a support partner with a proven track record the City could trust to deliver. After reviewing the bids of several companies, Rimini Street was selected for the significant cost savings and the additional support features it offered over other software support providers," said Tom O'Brien, Database Administrator, City of Flint Michigan. "Having done business with Seth Ravin and his team in the past, I know that I will receive outstanding support and service when I need it."
Rimini Street Solidifies Leadership in Siebel Support Services
Rimini Street also announced continued growth of its Siebel client base, further solidifying its leadership position in the market for Siebel Support Services. In the past months, Rimini Street welcomed additional global, Fortune 500 and midsize clients operating a variety of Siebel products and releases with varying levels of implementation complexity and application customization.
"We have accelerating demand across our service lines, healthy win ratios, and solid execution of our aggressive business plan," said Seth Ravin, president & CEO of Rimini Street. "The result is a growing Rimini Street client base that is successful with our services, referenceable, and partnering with Rimini Street as an independent, trusted advisor and mission critical support provider."
"We look forward to bringing JD Edwards licensees the same high-level of service and innovative support we currently provide to Siebel and PeopleSoft licensees, at more than a 50 percent cost savings."
About Rimini Street, Inc.
Rimini Street, the leading independent provider of enterprise software support services, is redefining enterprise software support with an innovative, next-generation support program that enables Siebel, PeopleSoft, and JD Edwards licensees to remain on their current software release without any required upgrades or migrations for ten years or more. Rimini Street support provides a significant annual savings of more than 50 percent in fees compared to Oracle annual support and a higher service level commitment.
Rimini Street is headquartered in Las Vegas, with additional operations in California, North Carolina, Alabama, Illinois, Massachusetts, Colorado, Texas, and other areas of the United States. To learn more about Rimini Street Support Services, visit www.riministreet.com or contact Rimini Street at (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2006. All rights reserved.