Global Survey Results Reveal Customer Concerns with Oracle’s Applications Strategy and Support Services Model
Few Respondents Plan to Migrate to Fusion Applications or Upgrade Current Releases; Majority of Respondents are Dissatisfied with the Cost of Oracle Annual Support
SAN FRANCISCO - Oracle OpenWorld 2014, September 29, 2014 - Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG's (NYSE: SAP) Business Suite and BusinessObjects software and Oracle Corporation's (NYSE: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today today revealed the top priorities and concerns of current Oracle application customers who took part in a global survey conducted by Rimini Street.
Rimini Street surveyed 139 IT and IT procurement professionals and executives representing diverse industries, roles and company sizes. Survey respondents spanned three global regions, including North America, Europe and Asia-Pacific, as well as most major industries.
Key Survey Findings
According to the survey results, the leading concern with Oracle’s application strategy, selected by 58% of respondents, is cost prohibitive upgrades. The survey also revealed that just 5% of respondents currently plan to license and migrate to Oracle’s new cloud Fusion Applications. Furthermore, more than 70% of respondents reported that they are dissatisfied with the cost of Oracle’s annual support.
“In the survey, Oracle application customer respondents overwhelmingly expressed a desire to continue running their current, robust application releases and also identified several primary Oracle applications strategy concerns, including what they believe is an unclear future Oracle product roadmap, lack of a business case for a migration to Fusion Applications and cost prohibitive upgrades,” said David Rowe, Senior VP and Chief Marketing Officer, Rimini Street. “Rimini Street conducted the survey to better understand the priorities, needs and concerns of Oracle application customers – and how to address them, such as Hybrid IT deployments and the need for a more relevant, cost-effective support service model that does not require upgrades for at least fifteen years.”
Few respondents currently plan to migrate to Fusion Applications
Survey respondents cited the following drivers for leaving Oracle Fusion Applications out of future IT strategies and roadmaps: no strong business case for a migration to Oracle Fusion (54%); unclear Fusion roadmap (35%); lack of resources to execute a migration to Oracle Fusion products (33%); high license costs (33%); and no recognized incremental value over current application releases (30%).
Most respondents see low value of Oracle application upgrades
More than 50% of respondents do not plan to upgrade, and cited as their top reasons “current application meets business needs” (54%); “cost prohibitive to upgrade” (41%); “move to a new application later” (32%); and “lack of new and valuable functionality” (28%). Only 35% of respondents said they plan to upgrade their current Oracle application release, with just 21% of respondents citing their primary reason to upgrade being access to “better new functionality.”
Majority of respondents dissatisfied with the cost of Oracle Annual Support
More than 70% of respondents said they are dissatisfied with the cost of Oracle support and maintenance, citing as the top three reasons “escalating to a senior engineer” (35%); “no support for customizations” (32%); and “explaining the issue multiple times” (31%).
“In our position as a trusted advisor and support provider to hundreds of Oracle and SAP software licensees around the world, Rimini Street provides guidance and counsel to clients as they plan their enterprise software application strategies and roadmap,” Rowe summarized. “In this survey, Oracle customers are clearly communicating their priorities and concerns. On top of that list - maximizing the value of their current application releases and looking beyond Fusion Applications or application upgrades for access to innovation. Through our award-winning independent support program, Rimini Street helps clients achieve their objectives by enabling Oracle licensees to leverage current investments, facilitate adoption of innovation and achieve huge cost savings.”
To download a copy of the survey executive summary, please visit: http://info.riministreet.com/Survey-Report-2014.html.
About Rimini Street, Inc.
Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 15 years after switching to Rimini Street. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from across a broad range of industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally +1 702-839-9671.
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