Company establishes new subsidiary, opens new office in Dubai and hires staff to support nearly 100 clients and increasing demand for its award-winning support services in the region
LAS VEGAS, July 10, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced it is significantly strengthening its investment in and commitment to the Middle East by establishing Rimini Street FZ-LLC, opening a new office in Dubai and hiring local staff. The Company’s increased investment is in response to its growing client base with operations in the Middle East and accelerating local demand for its portfolio of award-winning, ultra-responsive enterprise software support services.
Rimini Street Strengthens Middle East Commitment and Capabilities
Rimini Street has been present in the Middle East for over five years supporting nearly 100 organizations with operations in the region, including clients in the Gulf and Saudi Arabia. Rimini Street plans to add staff to market, sell and service clients in local language. The new Dubai office will provide clients with more comprehensive support services compared to standard vendor maintenance including support for customizations, interoperability and performance tuning. All Rimini Street clients are assigned a Primary Support Engineer (PSE) with deep experience in the clients’ software system, and who is backed by a team of experts 24/7/365. Clients also benefit from the Company’s industry-leading service level agreement, guaranteeing a 15-minutes response time for critical issues.
Middle East Need for Cost Optimization and Digital Transformation
By moving away from the vendor to Rimini Street support, organizations in the Middle East, and around the world, are able to immediately reduce their total cost of ownership on enterprise software support by up to 90% and reinvest the savings into innovation needed to drive competitive advantage and growth. Rimini Street clients are guaranteed a minimum of 15 years on their current production releases, from the time they switch to Rimini Street, without forced, unnecessary upgrades and migrations.
Earlier this year John Lovelock, research vice president and distinguished analyst at Gartner, explained the challenges facing organizations in the region: “Most organizations in the MENA region are paying off years of technology deficits, and implementing software systems that standardize and automate existing business processes…Only a few leading local organizations are overcoming technology hurdles, and moving more quickly toward artificial intelligence and digital business systems, and participation in digital business ecosystems.”
“We are pleased to continue our expansion and increased investment across the Middle East,” said Mark Armstrong, general manager, Europe, Middle East & Africa, Rimini Street. “While Oracle and SAP are pushing their support customers on an expensive path to mandatory upgrades and updates that may deliver low return on investment compared to other innovation investments needed for competitive advantage and growth, our support clients want to extract as much value and leverage as possible from their significant existing enterprise software investments. Switching to Rimini Street support gives our clients significant cost savings, a more robust and responsive service model, and the ability to fund innovation and their digital transformation efforts.”
 Gartner Says Middle East and North Africa IT Spending to Reach $160 Billion in 2019,” John Lovelock, Gartner, March 4th 2019