Many Oracle Database customers like their products but are frustrated with the poor value and limitations they can experience with Oracle support. Fortunately, their procurement teams can help.
In a recent Rimini Street survey,1 97% of respondents (Oracle Database licensee IT organizations) report that the cost of Oracle Database is one of their top challenges; and nearly 83% feel that costs for Oracle Database support and maintenance are excessive, or that they are paying too much.
In that same survey, 73% of Oracle Database licensee respondents report that they do not feel they are getting enough valuable database enhancements from Oracle; and more than a quarter report not receiving any valuable Oracle Database enhancements at all.
Procurement professionals are in a unique position to help their IT organizations by considering independent, third-party enterprise software support. Third-party support delivers fast, comprehensive, high-touch services ─ including support for customizations; cloud advisory services; and global tax, legal, and regulatory updates, all at no extra charge ─ at a savings of up to 90% on total support and maintenance costs.
With independent, third-party support, the IT resources saved (both budget and time of staff) can be quickly reallocated to strategic innovation projects.
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