Rimini Street, Inc.

Looking to Innovate and Grow Your Siebel CRM Platform?

The Siebel customer experience is changing, as industry analysts believe Oracle is reducing its commitment to Siebel due to the vendor's shift of the majority of its resources toward cloud applications and services. The reality is that it could be years before cloud applications can fully replace on-premise products as Oracle's next-generation customer experience (CX) solution leverages Siebel CRM at its core, surrounded by new cloud applications.

The Siebel CRM product roadmap continues through the year 2020 but contains no new must-have features, only annual Innovation Packs, which consist largely of enhancements to earlier existing functionality or specific industry capabilities. Innovation Packs also contain integrations to new Oracle Cloud applications and services, which require their own licenses and support agreements to use.

There Is No Siebel 9 on the Roadmap! Siebel will continue to be supported by Oracle through the year 2023, but the vendor has made no mention of any future releases beyond the current 8.2 release.

Take Back Control of Your Upgrade Strategy. Talk To Us.

By moving to Rimini Street’s Premium Support Service for Siebel, you get:

24/7/365 Access To Your Personal Support Engineer
Best-in-class SLA response
No required upgrades
Guaranteed support for your existing Siebel software for a minimum of 15 years
Support for most Siebel software releases and product lines
Custom code support
Configuration and operational support

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Add new features and capabilities around the edges of your existing Siebel application platform. New capabilities include mobility, advanced analytics and reporting, and integration with other cloud applications and services to extend the effectiveness and productivity of your CRM solution. If you are ready to redirect your IT budget dollars to true innovation around the edges of a mature core CRM application, then contact us today!

Over 2,000 active clients are supported by Rimini Street worldwide

“Not only has Rimini Street taken their time to really understand our implementation, they really understand our technical environment, and because of that we get better support.”

Jay Ferro, Former CIO, American Cancer Society