Software support that helps eliminate overspending so you can fund innovation
Your Oracle Agile PLM applications are stable, reliable, and key components to your product development and supply chain strategies. Keep them running smoothly with Rimini Support™ for Agile PLM software — comprehensive, responsive support without the need for unwanted updates or upgrades.
Rimini Support helps you maintain control of your IT roadmap and reduce your total cost of ownership (TCO). We can help you save up to 90% on your total software support costs so you can redirect funds to innovation.
Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience and have an average response time under 90 seconds for critical P1 and P2 issues. We can help secure and fully support your Agile PLM software release — including all customized code — for 15+ more years from the time you switch to us.
Our responsive, comprehensive support services can help you:
- achieve your strategic, financial, and operational goals
- extract greater value from your IT investments
- proactively help secure your IT stack and enterprise software ecosystem
- streamline and automate business processes
- boost productivity and accelerate time to market
full-time staff engineers across 17 countries
years average Primary Support Engineer experience
average response time for critical P1 and P2 issues
savings on total support costs
Managed services that deliver expertise, efficiency, and improved productivity
With Rimini Manage™ for Oracle, we can expertly and efficiently take on your day-to-day IT service management. We have extensive experience in complex software and can manage your Agile PLM applications, reduce complexity, improve operational productivity, and help fill IT skills gaps.
The benefits of Rimini Manage™ for Oracle include:
- an always-on global network of expert software engineers
- human-first expertise empowered by AI service insight and automation
- root cause analysis to prevent incident recurrence
- reduced project backlogs and fast incident resolution
- an unlimited ticket model from a broad catalog of services
- predictable billing
Benefits of partnering with Rimini Street
Maximize Software Support ROI
Gain Broad Expertise
Free Up Your Staff
When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”– Edgar Hershberger VP of Applications
Rimini Street support allows us to focus our workforce on what's important instead of making huge internal investments.”– Amir Barmatz Director of Information Technology
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadershipLearn More
Let's Start a Conversation
How can Rimini Support for Oracle Agile PLM help you meet your goals?