Oracle Fusion Middleware software is stable and reliable, requiring less support than previous generations. Yet most Oracle Fusion Middleware licensees seem to be frustrated by vendor pressure to upgrade and by lackluster support. Many are getting little value from their annual Oracle Fusion Middleware support contracts. So, they are choosing to extend the life of their current releases and dramatically reduce costs by replacing Oracle Fusion Middleware support with independent, third-party support from Rimini Street, gaining an immediate 50% annual savings over Oracle annual support fees.
Rimini Street offers maintenance services and support for Oracle Fusion Middleware software. Services include support for Oracle Fusion Middleware software by itself or in combination with support for Oracle or SAP enterprise applications and Oracle Database. Clients using Rimini Street combined support for Oracle applications receive an integrated service offering with all the advantages of single-provider support.
Rimini Street support for Oracle Fusion Middleware includes:
WebLogic, Tuxedo, Internet Application Server, Oracle Application Server
Hyperion, Essbase, OBIEE, BI Discoverer
BPM Suite, AquaLogic, BPEL Process Manager, Business Process Analysis Suite
Oracle Data Integrator, GoldenGate, Enterprise Data Profiling and Data Quality
JDeveloper, Designer, OAF, ADF, OAE, Forms, Reports, BI Publisher
Application Testing Suite, Oracle Enterprise Manager Packs for Middleware
Identity and Access Management Suite, SSO, Access Manager, Adaptive Access Manager, Directory Services
SOA Suite, Application Integration Architecture
Oracle WebCenter Portal, Oracle OAS Portal
Ultra-responsive services and support for Oracle Fusion Middleware
Rimini Street’s award-winning, ISO-certified support services can maintain your entire Oracle application infrastructure, applications, and database family of software products to maximize efficiency and IT agility — all from single-provider support. Rimini Street support for Oracle Fusion Middleware goes beyond break/fix support to include security support, interoperability support, advisory services, and more.
Rimini Street assigns expert, dedicated Oracle Fusion Middleware resources, led by a Primary Support Engineer, that understand client environments, security, and the interaction with other applications to deliver a better, more responsive support experience.
Rimini Street support for Oracle Fusion Middleware allows clients to extend the life of their current releases, thereby dramatically reducing costs and freeing up resources to focus on innovation initiatives, plus gaining strategic control of their Oracle roadmaps for future flexibility.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
“We were able to cut more than 50% from the amount we had originally been paying Oracle for support. These are savings that benefit the entire company and enable us to strategically reallocate funds to the Smart Yard initiative.
IT will play an increasingly significant role as we continue to develop our infrastructure and further enhance business operations. I am confident that our partnership with Rimini Street will be part of that future.”
Consolidate Support Services and Maximize the Value of Your IT Investment
Zero-day protection for Oracle and SAP applications and middleware
This is the era of business transformation. Your IT team is expected to deliver innovation that disrupts the status quo within your industry and build a competitive advantage for your business. Yet Oracle seems to be delivering less value to you than ever before. Instead of continuing to make massive investments in an enterprise application system that already works, maybe it’s time to rethink your strategy.
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Contact us to learn more.
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