Software support that can strengthen your competitive advantage
Your uniquely customized PeopleSoft system is an advantage for your business: it’s stable, reliable, and paid for. Strengthen your advantage by avoiding unwanted software upgrades and updates with Rimini Support™ for PeopleSoft.
We can secure and fully support your PeopleSoft release — including all customizations and all tax, legal, and regulatory updates — for 15+ more years from the time you switch to us. You’ll get significant savings on software support to help you fund innovation from your current IT budget.
Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is under 90 seconds for P1 and P2 issues.
Our responsive, comprehensive support services can help you:
- achieve your operational, financial, and strategic goals
- extract greater value from your IT investments
- streamline and automate business processes
- proactively secure your enterprise software ecosystem
- create engaging customer experiences
full-time staff engineers across 21 countries
savings on total support costs
average response time for P1 and P2 issues
overall average client satisfaction rating
Managed services with fast incident resolution from our always-on global network
With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management. We have extensive experience in complex applications such as PeopleSoft and can help fill IT skills gaps, manage your applications, reduce complexity, and improve your operational efficiency.
The benefits of Rimini Manage™ for Oracle include:
- an unlimited ticket model from a broad catalog of services
- an always-on global network of expert software engineers
- human-first expertise empowered by AI service insight and automation
- reduced project backlogs and fast incident resolution
- predictable billing
- root cause analysis to prevent incident recurrence
Benefits of partnering with Rimini Street
Chart Your Own Roadmap
Stop Overspending on Support
Skip Expensive, Unwanted Upgrades
Become an Employer of Choice
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”– Criselda de Jesus Department Head, HCM and CRM Solutions
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”– Jon Cohen Manager, IT Enterprise Solutions
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”– David Jamieson Financial Applications Manager
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadershipLearn More
Ready to get started?
How can Rimini Support for Peoplesoft help you meet your goals?