Engineer-led software support from Siebel experts
Your Oracle Siebel applications are robust and proven, just right for customer engagement and for supporting your digital transformation. Maintain control of your IT roadmap as you reduce your total cost of ownership (TCO) with Rimini Support™ for Siebel.
Rimini Support delivers significant savings so you can reallocate funds from your current budget to innovation. Our Siebel software specialists can fully support your Siebel release — including all customizations and all tax, legal, and regulatory updates for nearly 200 countries — for 15+ more years from the time you switch to us, with no unnecessary upgrades or updates.
Our Primary Support Engineers, who average 20+ years of experience, lead our 24/7/365 global, follow-the-sun support. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is under 90 seconds for P1 and P2 issues.
Our responsive, comprehensive support services can help you:
- achieve your financial, operational, and strategic goals
- extract greater value from your IT investments
- proactively secure your enterprise software ecosystem
- create meaningful customer experiences
- streamline and automate business processes
savings on total support costs
full-time staff engineers across 17 countries
average response time for critical P1 and P2 issues
overall average client satisfaction rating
Managed services free your IT team for critical strategic priorities
With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management with efficiency and expertise. We have extensive experience in complex software and can manage your Siebel applications, improve operational productivity, reduce complexity, and help fill IT skills gaps.
The benefits of Rimini Manage™ for Oracle include:
- an always-on global network of expert software engineers
- an unlimited ticket model from a broad catalog of services
- human-first expertise empowered by AI service insight and automation
- root cause analysis to prevent incident recurrence
- reduced project backlogs and fast incident resolution
- predictable billing
Benefits of partnering with Rimini Street
Gain More Value from Support
Extend the Life of Siebel
Innovate Around Existing Systems
Enable Business Stakeholders
Having support from Rimini ONE has greatly reduced the need for our team to provide after-hours support and enabled them to spend more time on strategic projects that add greater value for our customers. The partnership is definitely paying off dividends.”– Stefan Vargheese Engineering Manager
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”– IT General Manager Doosan Enerbility
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How can Rimini Support for Siebel help you meet your goals?