Welcome to Rimini Street's redesigned client portal! We've made it easier to meet all your support needs, from faster access to contacts, services, and case management to new content that's exclusively for our clients. We hope you enjoy the simpler, more streamlined experience.
Rimini Street United States Support Hotlines:
JD Edwards Clients: +1 888-298-4992 or +1 925-484-9201
Oracle E-Business Suite (EBS) Clients: +1 888-638-2659 or +1 925-484-9218
Oracle Technology, Hyperion Clients: +1 888-638-2659 or +1 925-484-9218
PeopleSoft Clients: +1 888-638-1736 or +1 925-484-9202
SAP Clients: +1 888-638-1737 or +1 925-484-9241
Siebel Clients: +1 888-638-1795 or +1 925-484-9200
Priority 1 (P1) Production issue where a supported Covered Product is completely unavailable to users or is working at a severely degraded capacity/performance level for multiple users that makes Covered Product unusable; - or - Production issue has a major impact to external client/customer; - or - Production issue is impacting revenue or time sensitive regulatory compliance AND no acceptable workaround exists.
Priority 2 (P2) Production issue where a supported Covered Product's functionality has become limited or is working at marginally degraded capacity or performance for multiple users AND no acceptable workaround exists; - or - Issue where a Covered Product component is unavailable or is working at a severely degraded capacity/performance AND an acceptable workaround exists.
Priority 3 (P3) Issue where a single user is unable to use a Covered Product or a component of a Covered Product that is necessary for the user to perform their primary work activities; or Issue that is not critical is encountered with the Covered Product that leads to a minimal loss of functionality, capacity or performance; - or - A feature is unavailable where another can be readily used (i.e. routing to a different printer).
Priority 4 (P4) General request for information or "how to" (Q&A); - or - Report of event not causing impact to work operation or production. Please refer to your Client Agreement for specific terms pertaining to your company.
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