Get ultra-responsive support while radically reducing annual maintenance costs

Rimini Street provides third-party support for ATG Web Commerce and ensures your current software will continue to run with your database, middleware and other applications as designed. Interoperability with other enterprise systems can be challenging because the Oracle ATG platform connects across multiple channels and touch points. Rimini Street provides interoperability support that includes strategic guidance to avoid potential infrastructure changes, help with verifying certifications on new platforms and resolution of technology conflicts. We can support Oracle ATG Web Commerce software by itself or in combination with our support for your Oracle enterprise applications and database. By using this approach, you can receive an integrated service offering with all the advantages of single-provider support.

Get started with Oracle ATG support. Let's talk.

Supported ATG Web Commerce Product Lines and Releases

Rimini Street supports Oracle ATG Web Commerce 9, 10 and 11.

We also support Oracle Database for ATG Web Commerce

Did you know that Oracle no longer fully supports database releases and earlier?1

Rimini Street guarantees full support for at least 15 years plus provides additional services at 50% of Oracle's annual fee.


10 Telltale Signs That It’s Time to Change Your Oracle Application Strategy

To transform your business, your IT team needs to innovate. Now that Oracle has shifted its focus and resources to the cloud and platform development, you may feel you are getting diminishing returns on your ongoing maintenance investment in Oracle ATG Web Commerce applications.

Oracle licensees are at a crossroads. Learn how you can break free into the age of innovation agility.

"I’m pleased to provide our clients a first point of contact that is highly qualified to address their issues and motivated to drive the resolution of those issues with rapid response support, not available elsewhere."

You deserve an Oracle ATG web commerce support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

  • You’ll know your Primary Support Engineer (PSE) by name.
  • We guarantee a response to critical issues within 15 minutes.
  • Our PSEs have an average of 15 years of Oracle expertise.
  • You can stay on your existing platform for at least 15 years.

Nearly 2,100 active clients are supported by Rimini Street worldwide

“We consider Rimini Street a strategic partner, they're reliable, innovative, and leading edge.  And they will be our partners for years to come.”

Joe Cannella, CIO, Tempel Steel

Want your Oracle ATG Web Commerce support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program FeatureRimini StreetOracle Premier & Extended SupportOracle Sustaining Support
Named, regional Primary Support Engineer for each client
Named Global Account Manager for each client
24/7/365 support with 15-minute guaranteed response time for Priority 1 issues
Installation and upgrade support
Pre-existing only
Configuration support
Pre-existing only
Operational support
Pre-existing only
Application, repository and documentation fixes
Pre-existing only
Full support with no forced upgrades
Full support of current release for at least 15 years
Performance tuning
Interoperability support
Strategic roadmap services
Strategic vendor-neutral security guidance
50% annual maintenance fees savings

Select Supported ATG Web Commerce Technical Components

Backing up your Rimini Street Primary Support Engineer is a team of functional and technical experts who bring deep expertise to troubleshooting all aspects and components of your ATG Web Commerce system, including:

Campaign Optimizer
MDEX Engine
Oracle Commerce Guided Search (Endeca Search) and Experience Manager