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Rimini Street Launches Next-Generation Enterprise Software Support Services

New Service Standard Designed to Address the Opportunities and Challenges Facing Oracle and SAP Licensees

LAS VEGAS – April 29, 2015 – Rimini Street, Inc., the leading global independent provider of enterprise software support services for SAP SE’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail, today once again redefines enterprise software support with the launch of its next generation of Rimini Street Support Services, a comprehensive suite of services specifically designed to enable Oracle and SAP licensees to address new opportunities and challenges accompanying today’s changing IT landscape.

In addition to enhancing the award-winning support services currently offered by Rimini Street, today’s announcement includes the launch of three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services. With the launch of this next-generation enterprise software support program, Rimini Street further extends its position as the industry leader in enterprise software support service strategy, programs and delivery – offering the only complete suite of services across the full lifecycle of client support requirements.

Redefining Enterprise Software Support – Again

In 2005, Rimini Street redefined enterprise software support by introducing new and innovative support features and pricing not previously offered by any other vendor. In the decade since, Rimini Street has successfully delivered its suite of services and exceptional value to more than 1,000 clients, including 118 Fortune 500 and Global 100 organizations.

With its first-of-a-kind features such as customized code support (at the same service level as vendor-delivered code), interoperability support and performance support, rigorous service level commitments and a client satisfaction rating of 4.8 out of 5 (where 5 equals “excellent”) – all delivered at half the price of Oracle and SAP’s annual support fees – Rimini Street is widely recognized as the leading provider of independent support services1 from a market, value and service perspective.

Today, Oracle and SAP licensees face new opportunities and challenges from an evolving IT landscape, including:

  • Shifting strategic focus from core ERP “Systems of Record” to innovative “Systems of Engagement”
  • Cross-platform interoperability needs between mature Oracle and SAP enterprise software platforms and innovative cloud solutions in a hybrid IT landscape
  • Software vendor investment pivot from current applications to preannounced future ERP platforms
  • Costly vendor-forced upgrades to new application releases and future unproven platforms for limited business benefit just to retain full support
  • Increasing global security threats and challenges

In response, Rimini Street is launching its next generation of Rimini Street Support Services to help both existing and new clients with strategies and services to address these opportunities and challenges. Rimini Street Support Services enables Oracle and SAP licensees to cost effectively run their current application releases and technology smoothly and in full legal compliance for the next 15 years or longer after switching to Rimini Street (without any required upgrades), as well as fund investments in innovation that drive growth and support business objectives.

Rimini Street Support Services now consists of the following full-lifecycle components:

  • Product Support Services
  • Global Tax, Legal and Regulatory Services
  • Security Support Services (New)
  • Risk Avoidance Services (New)
  • Technology Support Services
  • Innovation & Roadmap Services (New)
  • Account Management Services

Below is a brief description of each of the new service components:

  • Security Support Services – Rimini Street Security Support Services provides proactive security intelligence reporting and resolution services, designed to protect client systems from potential vulnerabilities and mitigate security risks. The Company also now provides robust support for security-specific cases filed by clients.
  • Risk Avoidance Services – Rimini Street Risk Avoidance Services is a portfolio of proactive support services designed to identify and resolve potential issues before they occur in order to ensure maximum uptime and optimal performance across a range of application and infrastructure components. The first four Risk Avoidance Services being announced today are:
    • Application Architecture Assessment
    • Hardware Monitoring
    • Database Health Check
    • Best Practice Advisement
  • Innovation & Roadmap Services – Rimini Street Innovation & Roadmap Services is a set of services that enable clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep current application releases operating smoothly and in full legal compliance for the next 15 years or more. Furthermore, Rimini Street will work with clients to design roadmaps that integrate new innovations and technologies to achieve business and budget objectives in the years ahead. The new Innovation & Roadmap Services include:
    • Technology Roadmap
    • Innovation Roadmap

Each of these new service offerings will be made available to new and existing Rimini Street clients.

Bringing Service Back to the Software Support Industry

“Most Oracle and SAP customers are struggling to efficiently maintain their core enterprise software while also taking advantage of new trends like digitalization and cloud that should be levers for driving business growth,” said Rebecca Wettemann, VP, Enterprise Applications, Analytics and Cloud at Nucleus Research. “Funded by continued client success, Rimini Street is demonstrably increasing investments in innovative, valuable service capabilities, at a breadth and depth not available from any other support vendor, that help clients cost effectively maintain their current operations and also position and invest in new programs needed by the business to drive growth and customer engagement.”

“Rimini Street continues to disrupt and reshape the enterprise software support services market with innovative offerings designed to meet the evolving service and budgetary needs of Oracle and SAP enterprise software licensees,” said Seth Ravin, Rimini Street CEO. “The introduction of our next-generation enterprise software support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”

關於Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI)是全球領先的企業軟體產品和服務提供者、甲骨文和SAP軟體產品協力廠商支援服務的主要供應商以及Salesforce合作夥伴。公司致力於提供優質、超快回應和整合式應用程式管理和支援服務,能夠讓企業軟體授權使用者節省大量的成本,釋放資源用於創新,並實現更好的業績。來自各行各業的近2,100家全球性組織、財星500大企業、財星全球百大公司、中型企業、公共事業部門和其他機構都選擇Rimini Street作為其信賴的應用企業軟體產品和服務提供者。如需詳情,請造訪,在Twitter上@riministreet關注我們,並透過FacebookLinkedIn掌握Rimini Street的最新動態。


本新聞稿中的某些聲明並非是歷史事實,而是《1995年私人證券訴訟改革法》安全港條款所定義的前瞻性陳述。前瞻性陳述通常含有以下詞彙:「可能」、「應」、「會」、「計畫」、「打算」、「預期」、「認為」、「估計」、「預測」、「潛在」、「似乎」、「尋求」、「繼續」、「未來」、「將」、「預計」、「展望」或其他類似詞彙、片語或表述。這些前瞻性陳述包括但不限於我們對未來事件、未來機會、全球擴張及其他成長動議和我們關於此等動議投資的預期的陳述。這些陳述根據不同的假設以及管理階層當前的預期,並非是對實際業績的預測,也不是歷史事實。這些陳述取決於與Rimini Street業務有關的多個風險和不確定性因素,而且實際結果可能會發生重大變化。這些風險和不確定性因素包括但不限於:COVID-19疫情的不明確持續時間和疫情對公司業務的經濟、營運和財務影響,以及政府當局、客戶或其他方面為防範COVID-19疫情所採取的措施;擾亂公司、公司現有或潛在客戶業務的災難性事件;Rimini Street營運業務環境的變化,包括通膨和利率以及影響Rimini Street所在產業的一般性金融、經濟、監管和政治條件;待決訴訟或政府調查或任何新訴訟的不利進展;以有利條款募集額外股本或進行債務融資的需要和能力,以及我們能否從營運中產生現金流,以幫助為我們成長計畫中增加的投資提供資金;我們的現金和現金等價物是否足以滿足我們的流動性要求;我們發行在外的13.00% A輪優先股的條款和影響;稅收、政府法律和法規的變化;競爭產品和定價活動;無法實現獲利性成長;客戶採用最近推出產品和服務的情況,包括 Application Management Services (AMS)、Rimini Street Advanced Database Security以及針對Salesforce Sales Cloud和Service Cloud 產品的服務以及我們預計將於近期推出的其他產品和服務;Rimini Street管理團隊損失一名或多名成員;RMNI股本證券長期價值存在不確定性;以及Rimini Street將於2020年5月7日呈報的Form 10-Q季報所列標題「風險因素」項下所討論的內容,Rimini Street未來的Form 10-K年報、Form 10-Q季報和Form 8-K現狀報告不時對此等內容的更新以及公司向美國證券交易委員會提交的其他文件。此外,前瞻性陳述僅代表本新聞稿發布之日Rimini Street的預期、計畫或對未來事件的預測和觀點。Rimini Street預計後續事件和發展將導致Rimini Street的評估發生變化。然而,儘管Rimini Street可能會在未來某個時間點選擇更新這些前瞻性陳述,但Rimini Street特別聲明,除法律規定之外,公司沒有這方面義務。這些前瞻性陳述不應被看作代表Rimini Street在本新聞稿發布之日後任何日期的觀點。

© 2020 Rimini Street, Inc.版權所有。Rimini Street是Rimini Street, Inc.在美國和其他國家的註冊商標,Rimini Street、Rimini Street標誌和兩者之間的任意組合以及其他含有TM標記的標誌均為Rimini Street, Inc.的商標。所有其他商標仍是其各自所有者的財產。除非另行說明,Rimini Street與此類商標所有者或本新聞稿中所提到的其他公司沒有任何從屬、代言或結盟關係。


Dean Pohl

Rimini Street, Inc.

+1 925 523-7636

Michelle McGlocklin

Rimini Street, Inc.

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