How 8 Rimini Street Clients Optimized their Oracle Databases for Growth and Innovation

With data being the primary driver of innovation, the role of databases has never been more critical.  Organizations rely on the rich insights stored within these systems to spark creativity and maintain a competitive edge. However, many face hurdles in fully harnessing their data’s potential. While solid databases can deliver reliable performance, organizations are often confronted with escalating vendor support costs and the pressure to upgrade, diverting attention from leveraging data for growth. 

The reality is that high maintenance costs and inefficient support SLAs can stifle agility, making it challenging to respond to evolving customer demands. So, how can you transform your Oracle Database into a powerhouse of efficiency, security and value without succumbing to the burdens of excessive maintenance issues? 

The answer lies in optimizing both the costs and capabilities of your existing databases – the right partner can help you successfully maximize its potential. 

By exploring alternative support options, you can find the flexibility needed to unlock cost savings and foster innovation. Our mission is to help you navigate this landscape and help ensure that your database not only supports but propels your organization toward its vision for the future. 

Save on support costs and free up money to focus on innovation

Older versions of Oracle Database are stable and reliable, often raising concerns that upgrades are unnecessary and potentially disruptive.

We helped Hyundai and Doosan reduce support costs by ~50%, allowing them to reallocate funds towards cutting-edge transportation and energy initiatives.

Securely extend the lifetime value of databases

Frequent upgrade requirements to maintain security and support place a heavy financial and operational burden on businesses. They not only take resources away from strategic projects but also result in vendor lock-in.

We helped Greater Western Water, Ricoh and a global retailer get fully leverage their existing databases, maximizing their lifetime value, freeing them from vendor constraints, while maintaining robust support.

Receive faster, secure and personalized support

The quality and responsiveness of vendor support is generally known to be “best effort,” with many Oracle customers citing challenges relaying issues across multiple representatives. Rimini Street is here to tell you: There is a better option.

We helped Multnomah County and ESCO improve support responsiveness and time to resolution, thanks to comprehensive support via dedicated primary support engineers (PSE) and multiple channels of communication.

Run workloads on the database that’s best for you

As enterprises’ needs change and newer database versions emerge, we’ve seen clients face various licensing, performance and skills issues.

We helped Korean Air build a lower-cost database paradigm, freeing the company from vendor dependency and enabling it to choose the best solutions for its business needs.

Hyundai Motors Receives Elevated Support Quality at a Fraction of the Cost

“Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement.”
– Heegon Kim, Head of Department, Cloud Technology Team, Hyundai Motor Group

Hyundai Motor Group reduced its annual support costs by 50% 

“The budget to invest in innovation was insufficient, but since moving to Rimini Support™, we now have savings to invest in digital innovation to make our company a leader in the new IT environment.”
– IT General Manager, Doosan Enerbility

Saved the equivalent of winning and completing a 6B KRW project 

Greater Western Water Saves Time and Cost on Maintenance, Support, and Upgrades  

“Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year.”
– Jennifer Rebeiro, former CIO, Greater Western Water

“Rimini Street is the only partner that can support the Japanese market with the high–quality support and protection we need, at a price that aligns with our financial goals.”
– Keisuke Hamanaka, Deputy General Manager, Process, IT and Data Management 

“With Rimini Street, our EBS applications and Oracle Databases will be a solid and secure platform for our business needs moving forward, and a perfect fit for our strategy to optimize IT costs and better align IT to drive business innovation and competitive advantage.”
– Director of IT Service and Operations, Department Store Chain 

Multnomah County Streamlines SAP and Oracle Database Support  

“We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”
– Bob Leek, Former CIO, Multnomah County

“After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”
– Jim Williamson, former Vice President of Information Technology, ESCO Corporation

“When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care, and it would have been a very difficult project.”
– Cho Yeon-Jeong, ERP IT Team Manager, Korean Air 

As you consider your Oracle Database strategy, remember that exploring alternatives to traditional vendor support models can empower you to drive innovation, maintain robust security and optimize your IT investments. Embracing these alternatives provides a path to maintain high performance without the constraints of dated support structures – the sooner you embrace these alternatives, the faster you’ll enhance your agility and maintain competitive in a rapidly evolving technological environment. 

Transitioning away from rigid support models to alternative solutions can deliver significant benefits to businesses. With the right partner, you can: 

• Reduce costs  
• Extend the lifetime value of your databases 
• Enhance support quality (improve availability and performance and protect system uptime)  
• Free up savings to accelerate innovation and growth 
• Gain a competitive advantage 

Rimini Street has helped thousands of organizations across the globe to successfully navigate this shift, securing their systems while avoiding the financial strain of costly upgrades and vendor lock-in, and providing them with the flexibility needed to get the most out of their databases. If you’re looking for similar results – We’ll get you there™.