Alternative Support to Deliver Higher ROI on Current Oracle Database Releases

Meet database needs with exceptional, independent service

Most Oracle Database support customers are likely frustrated with rising annual maintenance fees and costly forced upgrades. They express disappointing customer service experiences from the Oracle Database support team, and find they are getting few if any valuable enhancements. Other common concerns include improving database performance and availability plus achieving comprehensive database security. Rimini Street provides independent, third-party support that addresses these Oracle Database maintenance concerns while delivering higher ROI on current Oracle Database releases.

Support for Oracle Database

More comprehensive support for Oracle Database, more business value

Rimini Street support replaces Oracle Database support services, delivering an immediate 50% annual savings compared to Oracle annual support fees and a higher-value service offering led by a Primary Support Engineer (PSE). Services include performance support, interoperability support, and security advisory services. With Rimini Street as a support partner, clients can avoid costly product upgrades and invest in other parts of their business. Rimini Street support for Oracle Database is global, ranging from a single server to large, complex environments with thousands of global database servers and addresses small data storage requirements to those as large as 700TB.

Third-Party Support for Oracle Database

Important Support Date

As of June 2021, 18c is no longer fully supported and only two Oracle Database releases are fully supported by Oracle: 19c and

Supported Oracle Database Technical Components

Rimini Street support for Oracle Database licensees includes support for:

Active Data Guard
Advanced Compression
Advanced Security
Application Express
Data Masking
Database Diagnostics and Configuration
Database Vault
Enterprise Manager
In-Memory Database Cache
Performance Tuning
Provisioning and Patch Automation Pack
Real Application Clusters (RAC)
SQL*Plus, SQL*Loader, Developer
Warehouse Builder

Why Rimini Street

Rimini Street support for Oracle Database offers the enhanced benefits of a single-provider, integrated support solution for databases and applications.

Better model

Rimini Street support for Oracle Database goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to ensure Oracle Database and all connected applications are available anytime they are needed. Unlike typical Oracle Database support services, the Rimini Street support model includes databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services and database management and security offerings enable enterprises to scale as needed and to leverage expert resources when needs arise for optimal database performance.

Better people

Rimini Street delivers expert, dedicated database technology resources that understand Oracle Database environments, security, and the interaction with other applications to deliver a better, more responsive support experience for Oracle Database.

Better outcomes

Save 50% on annual support fees and up to 90% on total maintenance costs. Avoid expensive forced upgrades to retain full support that are often required when the vendor is dictating the customer's roadmap. Retain the flexibility to upgrade only when the business requires it. Savings can be reinvested to enable innovation where it can drive true business value, and help deliver a Business-Driven Roadmap. Extend the life and reduce the TCO of Oracle Database investments.

Rimini Street Support for Oracle Database

Compare the value

In addition to standard break/fix support for Oracle Database, Rimini Street also provides, at no extra cost, configuration support tailored to IT's specific deployments; performance tuning support for maximum throughput; and advisory services around security, interoperability, and upgrade issues. The Rimini Street comprehensive support package ensures resolution of issues no matter where the problem lies and receives high customer service ratings from former users of Oracle Database support services. These value-added services ensure Oracle Databases will operate smoothly for years to come. Savings from switching to Rimini Street Support from Oracle Database support allows for investment in other strategic initiatives or to augment hybrid IT strategies for increased flexibility and reduced TCO.

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Repository and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Additional Database Solutions

Advanced Database Security

Advanced Database Security

Protect databases from known and unknown vulnerabilities by employing virtual patching to block attempted attacks before they reach databases.
Learn more
Database Health Check

Database Health Check

Services to identify when database best practices are not being followed and to provide corrective guidance, mitigating situations before they negatively impact business operations.
Download datasheet
Database Management Services

Database Management Services

Day-to-day monitoring and maintenance of client database(s) to make internal database teams more efficient and effective.
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Featured Clients

Featured Clients
Featured Clients

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

– Jim Chilton CIO
Featured Clients
Featured Clients

Rimini Protect services and solutions is proactive and immediate. We don’t have to sit around and wait for something to happen before we get sent a vendor patch months later.”

– Mark Brockman Executive Director of Information Technologies
Featured Clients
Featured Clients

We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”

– Ron Traub Senior Operations Manager

Get exceptional support for Oracle Database now.

Contact us to learn more.

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