Benefits of partnering with Rimini Street
Get higher ROI on your databases
Save on support and avoid expensive upgrades
Gain broad expertise
Our services include configuration, performance support, and enhanced security
Attract and engage IT talent
Staff your strategic projects while we support your databases
Consider open-source databases
We know all about them
The Rimini Street advantage
A side-by-side comparison
Support Features |
Rimini Street |
Oracle Premier & Extended |
Oracle Sustaining |
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Support Services |
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Repository and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new scripts |
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Named, regional Primary Support Engineer with average of 20 year's experience |
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Account management services |
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10-Minute guaranteed response SLA for critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional & application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Related resources
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How can Rimini Support for Oracle Database help you meet your goals?