Alternative Support to Deliver Higher ROI on Current Oracle Database Releases
Meet database needs with exceptional, independent service
Most Oracle Database support customers are likely frustrated with rising annual maintenance fees and costly forced upgrades. They express disappointing customer service experiences from the Oracle Database support team, and find they are getting few if any valuable enhancements. Other common concerns include improving database performance and availability plus achieving comprehensive database security. Rimini Street provides independent, third-party support that addresses these Oracle Database maintenance concerns while delivering higher ROI on current Oracle Database releases.
More comprehensive support for Oracle Database, more business value
Rimini Street support replaces Oracle Database support services, delivering an immediate 50% annual savings compared to Oracle annual support fees and a higher-value service offering led by a Primary Support Engineer (PSE). Services include performance support, interoperability support, and security advisory services. With Rimini Street as a support partner, clients can avoid costly product upgrades and invest in other parts of their business. Rimini Street support for Oracle Database is global, ranging from a single server to large, complex environments with thousands of global database servers and addresses small data storage requirements to those as large as 700TB.
Why Rimini Street
Rimini Street support for Oracle Database offers the enhanced benefits of a single-provider, integrated support solution for databases and applications.
Better model
Rimini Street support for Oracle Database goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to ensure Oracle Database and all connected applications are available anytime they are needed. Unlike typical Oracle Database support services, the Rimini Street support model includes databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services and database management and security offerings enable enterprises to scale as needed and to leverage expert resources when needs arise for optimal database performance.
Better people
Rimini Street delivers expert, dedicated database technology resources that understand Oracle Database environments, security, and the interaction with other applications to deliver a better, more responsive support experience for Oracle Database.
Better outcomes
Save 50% on annual support fees and up to 90% on total maintenance costs. Avoid expensive forced upgrades to retain full support that are often required when the vendor is dictating the customer's roadmap. Retain the flexibility to upgrade only when the business requires it. Savings can be reinvested to enable innovation where it can drive true business value, and help deliver a Business-Driven Roadmap. Extend the life and reduce the TCO of Oracle Database investments.
Compare the value
In addition to standard break/fix support for Oracle Database, Rimini Street also provides, at no extra cost, configuration support tailored to IT's specific deployments; performance tuning support for maximum throughput; and advisory services around security, interoperability, and upgrade issues. The Rimini Street comprehensive support package ensures resolution of issues no matter where the problem lies and receives high customer service ratings from former users of Oracle Database support services. These value-added services ensure Oracle Databases will operate smoothly for years to come. Savings from switching to Rimini Street Support from Oracle Database support allows for investment in other strategic initiatives or to augment hybrid IT strategies for increased flexibility and reduced TCO.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Repository and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Database Solutions
Advanced Database Security
Database Health Check
Database Management Services
Featured Clients
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Rimini Protect services and solutions is proactive and immediate. We don’t have to sit around and wait for something to happen before we get sent a vendor patch months later.”
– Mark Brockman Executive Director of Information Technologies
We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
– Ron Traub Senior Operations Manager
Additional Resources
Rimini Street Support for Oracle Database
Maximize the Value of Your Oracle Database Investment
Assessing the ROI of Third-Party Support for Oracle Applications and Databases
Users of enterprise applications and databases have seen Oracle annual maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a growing number of licensees are moving to third-party support for Oracle. Read this research report to find out how Oracle licensees benefit from choosing Rimini Street to support Oracle applications and databases. This in-depth ROI analysis commissioned by Rimini Street and prepared by independent analyst firm, Valoir, evaluates the business outcomes of 200 Rimini Street clients. On average, clients saved up to 75% off Oracle annual maintenance costs, while charting a path for digital transformation and maintaining control over the ERP roadmap. The findings confirm the significant savings Oracle licensees can experience in the following areas: Annual maintenance costs: Break/fix support and tax, legal, and regulatory updates Upgrade costs: The cost of forced upgrades to retain full support when vendor support windows end Customization support: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support burdens: The cost of additional resources and headcount required to deal with the deficiencies and inefficiencies of original vendor support, including regression testing analysis of hundreds of fixes, and issue justification Download the full research report for detailed stats, analysis, and client insights.
Getting the Most From Your Oracle Database Support
Rimini Street Advanced Database Security (ADS)
Rimini Street Advanced Database Security is a next-generation database security solution enhanced with technology from McAfee that protects databases from known and unknown vulnerabilities by monitoring and analyzing database memory, and blocking attempted attacks using virtual patching before they reach the database.
Rimini Street Database Management Services
Rimini Street delivers comprehensive database management services for commercial and open source databases. Get single provider support for your unique landscape.
Compare the Value: Rimini Support™ for Oracle Database
How to Choose an Open-Source Database
It might be time for a new database. Growing data volumes, real-time analytics, and digital initiatives are driving the need for more modern data architectures and platforms. As a result, many businesses are moving away from proprietary database software running on centralized servers in their own data centers and shifting to a newer generation of cloud databases that scale automatically and are much easier to deploy and manage. These new databases are often based on open-source software, and in fact, as of January 2021, open-source databases surpassed commercial databases in popularity.1 So how should you choose your new open-source database? It pays to ask some critical questions such as: what are my data characteristics? how easy — or hard — will data migration be? what capabilities do I need? which database would fit well with my existing IT infrastructure? For more insights, including benefits and potential risks of open-source databases, download the eBook. 1 DB-Engines
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
The Hidden Costs Around Oracle Database Security Patches – and What You Can Do
Get exceptional support for Oracle Database now.
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