Alternative Support to Deliver Higher ROI on Current Oracle Database Releases
Meet database needs with exceptional, independent service
Most Oracle Database support customers are likely frustrated with rising annual maintenance fees and costly forced upgrades. They express disappointing customer service experiences from the Oracle Database support team, and find they are getting few if any valuable enhancements. Other common concerns include improving database performance and availability plus achieving comprehensive database security. Rimini Street provides independent, third-party support that addresses these Oracle Database maintenance concerns while delivering higher ROI on current Oracle Database releases.

More comprehensive support for Oracle Database, more business value
Rimini Street support replaces Oracle Database support services, delivering an immediate 50% annual savings compared to Oracle annual support fees and a higher-value service offering led by a Primary Support Engineer (PSE). Services include performance support, interoperability support, and security advisory services. With Rimini Street as a support partner, clients can avoid costly product upgrades and invest in other parts of their business. Rimini Street support for Oracle Database is global, ranging from a single server to large, complex environments with thousands of global database servers and addresses small data storage requirements to those as large as 700TB.

Why Rimini Street
Rimini Street support for Oracle Database offers the enhanced benefits of a single-provider, integrated support solution for databases and applications.
Better model
Rimini Street support for Oracle Database goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to ensure Oracle Database and all connected applications are available anytime they are needed. Unlike typical Oracle Database support services, the Rimini Street support model includes databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services and database management and security offerings enable enterprises to scale as needed and to leverage expert resources when needs arise for optimal database performance.
Better people
Rimini Street delivers expert, dedicated database technology resources that understand Oracle Database environments, security, and the interaction with other applications to deliver a better, more responsive support experience for Oracle Database.
Better outcomes
Save 50% on annual support fees and up to 90% on total maintenance costs. Avoid expensive forced upgrades to retain full support that are often required when the vendor is dictating the customer's roadmap. Retain the flexibility to upgrade only when the business requires it. Savings can be reinvested to enable innovation where it can drive true business value, and help deliver a Business-Driven Roadmap. Extend the life and reduce the TCO of Oracle Database investments.

Compare the value
In addition to standard break/fix support for Oracle Database, Rimini Street also provides, at no extra cost, configuration support tailored to IT's specific deployments; performance tuning support for maximum throughput; and advisory services around security, interoperability, and upgrade issues. The Rimini Street comprehensive support package ensures resolution of issues no matter where the problem lies and receives high customer service ratings from former users of Oracle Database support services. These value-added services ensure Oracle Databases will operate smoothly for years to come. Savings from switching to Rimini Street Support from Oracle Database support allows for investment in other strategic initiatives or to augment hybrid IT strategies for increased flexibility and reduced TCO.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Repository and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Database Solutions
Advanced Database Security
Database Health Check
Database Management Services
Featured Clients
Get exceptional support for Oracle Database now.
Contact us to learn more.