Join Rimini Street clients that have saved over $8B in total IT support costs
According to Gartner, 90% of the average IT budget goes toward ongoing operations and enhancements, while only 10% of the budget is set aside for business transformation initiatives.1 ERP and database support costs are a large line item in the average IT budget.
Rimini Support
Immediately impact the bottom line with up to 50% savings on annual support fees
Save up to 50% on annual support fees and up to 90% on total maintenance costs by switching from software vendor support to Rimini Street.
We have helped clients reduce costs and save over $8B to date, enabling them to better focus resources on innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Avoid expensive, disruptive, and low-value upgrades
Close windows on software vendor full support and coercive vendor audits or “limited time” offers – these can force clients into costly upgrades and migrations into new platforms and releases simply to remain fully supported.
Rimini Street client benefits:
- Preserve future flexibility
- Extend the life and value of existing systems
- Accelerate innovation
Get support for customizations — at no extra charge
Software vendors’ standard enterprise application support programs typically don’t include support for customizations that have become an integral part of clients’ systems. Rimini Street supports mission-critical customizations as part of its award-winning support program — at no extra charge.
Our engineers resolve issues and develop fixes that directly address customizations and provide support for modified code. This frees up your staff and resources that can be redirected to revenue- or value-enhancing projects that can accelerate your company’s growth and profitability.
Eliminate inefficiencies and self-support costs
Avoid costs and budgeting for the additional resources needed to deal with the inefficiencies of software vendor support. Dramatically cut costs and save your resources of people, time and money for strategic initiatives with Rimini Street unified support services — personalized to fit your needs.
Why Rimini Street
Better model
Don't change simply for the sake of change — avoid expensive and disruptive upgrades or migrations just to stay supported. Reduce support fees and avoid wasting potentially millions of dollars required to migrate or refresh well-running and stable systems to unproven new platforms without a business case or ROI. Rimini Street guarantees support for stable ERP systems for a minimum of 15 years from the date of contract, plus supports customizations at no extra charge.
Better people
Get access to support experts on the frontlines. Rimini Street delivers a breadth of premium offerings not typically found in other software vendor or third-party support programs including assigned Primary Support Engineers (PSEs) with an average of 20+ years of experience and industry-leading, 24x7x365 response times. PSEs quickly resolve issues and develop fixes that address customizations.
Better outcomes
Free up funds for growth and innovation. Rimini Street clients can take their substantial application support costs savings and invest in new and innovative IT initiatives that create competitive advantage and drive business growth.
Additional resources
Street Wise
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadership
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