According to Gartner, 90% of the average IT budget goes toward ongoing operations and enhancements, while only 10% of the budget is set aside for business transformation initiatives1. ERP and database support costs are a large line item in the average IT budget. Rimini Street Support Services can provide savings relief immediately and over the long run, freeing budget for focus on pressing business needs or investments in innovation.
Save 50% on annual support fees and up to 90% on total support costs by switching from software vendor support. Rimini Street has helped clients reduce costs and save nearly $5B to date, enabling them to better focus resources on innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Closing windows for software vendor full support and coercive vendor audits or "limited time" offers can force customers into performing costly upgrades and migrations to new platforms and releases simply to remain fully supported, resulting in costly budget expenditures, overuse of resources and time, and poor ROI. Rimini Street third-party support helps to reduce fees, preserve future flexibility, and extend the lifespan of current robust enterprise software releases without requiring any costly, labor-intensive upgrades or migrations.
Software vendor standard enterprise application support programs don’t include support for the customizations that have become an integral part of clients' systems. Many may need to dedicate internal resources or hire expensive consultants to support customizations. Rimini Street supports mission-critical customizations as part of its award-winning support program—at no extra charge. Rimini Street engineers resolve issues and develop fixes that directly address customizations, and support for modified code allows the reallocation of maintenance staff and resources to revenue- or value-enhancing projects.
Avoid costs and budget for additional resources and headcount that can be required to deal with the inefficiencies of software vendor support. Save precious IT, people, and time required to assess, implement, and regression test bundles of patches just to get to the one needed. Internal support teams also no longer need to hunt for potential issue resolutions on software vendor support portals and online forums, nor will they be forced to replicate an issue in a vanilla environment. Dramatically cut costs and save time and IT resources for strategic initiatives with Rimini Street unified support services — personalized to fit client needs.
Don't change simply for the sake of change — avoid expensive and disruptive upgrades or migrations just to stay supported. Reduce support fees and avoid wasting potentially millions of dollars required to migrate or refresh well-running and stable systems to unproven new platforms without a business case or ROI. Rimini Street guarantees support for stable ERP systems for a minimum of 15 years from the date of contract, plus supports customizations at no extra charge.
Get access to support experts on the frontlines. Rimini Street delivers a breadth of premium offerings not typically found in other software vendor or third-party support programs including assigned Primary Support Engineers (PSEs) with an average of 15 years of experience and industry-leading, 24x7x365 response times. PSEs quickly resolve issues and develop fixes that address customizations.
Free up funds for growth and innovation. Rimini Street clients can take their substantial application support costs savings and invest in new and innovative IT initiatives that create competitive advantage and drive business growth.
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
Infographic: Oracle EBS licensees’ challenges, strategies, and future plans. Cost and support quality are the top concerns, say Rimini Street 2020 survey results.
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