Software support to improve ROI for your database — and your applications, too
Improve your database ROI without expensive or disruptive upgrades. Rimini Support™ for IBM Db2 database delivers engineering expertise and industry-leading response SLAs with a 50% savings on your annual IBM Db2 maintenance fees. Rimini Support can help you fund innovation with support savings and reduce your total cost of ownership.
Our global, 24/7/365 software support is led by ultra-responsive Primary Support Engineers who average 20+ years of experience. We include configuration support tailored to your specific deployment; performance support for maximum throughput; and advisory services for security, interoperability, and upgrade issues.
We can support Db2 on its own, or along with your other enterprise databases and applications to deliver all the benefits of integrated support from one trusted partner.
We go beyond the traditional break/fix support and provide:
- advanced support for both commercial and open-source databases, on-premises or in the cloud
- flexible support for any number of servers, from one to thousands
- scalable support for any data storage requirements, from small to up to 700TB
- performance support
- configuration support
full-time staff engineers across 17 countries
average response time for P1 and P2 issues
in estimated total client savings since 2005
overall average client satisfaction rating
Managed services to help simplify operations and optimize your database environments
With Rimini Manage™ for Databases, we manage your databases so your IT team can work on high-impact projects. Our expert engineers understand IBM Db2’s interactions with enterprise applications and other technologies, so we can deliver higher ROI and an exceptional, responsive database management experience.
From mature IBM Db2 database instances to open-source, our database managed services can help you simplify operations, avoid costly upgrades, fill IT skills gaps, solve interoperability issues, and optimize your database environments.
Rimini Manage™ services include:
- database administration
- database security
- database infrastructure support
- database architecture
- database performance tuning
- problem diagnosis and troubleshooting
- incident management
- disaster recovery assistance
Benefits of partnering with Rimini Street
Reduce Db2 Total Cost of Ownership
Get Broad IT Expertise
Attract and Engage IT Talent
Consider Integrated Support
Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”– IT General Manager Doosan Enerbility
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”– Criselda de Jesus Department Head, HCM and CRM Solutions
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadership.Learn More
Let's Start a Conversation
How can Rimini Support for IBM Db2 database help you meet your goals?