Maximize the Value of Db2 Investments
Databases are significant business assets that can evolve over time, with stable, current releases operating ideally for enterprises. Maintain hard-working databases like Db2 without the need for expensive and disruptive upgrades, all while retaining the right to upgrade when the time is right for the customer — not the vendor. Rimini Street supports all platforms and editions of Db2 database version 8.0 and later, at half the annual fee of IBM.
Reduce total cost of Db2 ownership
Rimini Street Support for Db2 database replaces vendor support and helps enable clients to reduce their total cost of ownership (TCO) for IBM Db2 while receiving ultra-responsive support. Clients receive an immediate 50% annual savings on their support fees and can remain on their current, stable release without any required upgrades, while retaining the right to upgrade on a timeline that suits their business needs and budget. Rimini Street services include support for Db2 in conjunction with support for applications, or support for Db2 on its own.

Comprehensive support for evolving environments
In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to clients' specific deployments; performance support; and advisory services related to security, interoperability, and upgrade issues. Rimini Street comprehensive support for IBM Db2 database helps ensure resolution of issues no matter where the problem lies.

Comparison chart
Support Features |
Rimini Street |
IBM Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Why Rimini Street
Rimini Street Support for IBM Db2 offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better model
Single-provider solution for solely Db2 support or combined with application support. Maximum throughput and availability, plus integration and interoperability support, reducing Db2 TCO for ultra-responsive support at 50% of IBM's annual fee. Additionally, the Rimini Street Global Security Services team can help clients deploy layered security across the enterprise.
Better people
Rimini Street has specialists on the front line. Primary Support Engineers (PSEs) lead the way, backed by experts who average 20 years of experience in database and software support for global enterprises. All clients receive personalized, tailored, high-touch service with a guaranteed 10-minute response time for critical P1 issues. Experience integrated support for Db2 databases and applications.
Better outcomes
No forced upgrades — clients determine if and when upgrades make good business sense. Savings off of annual fees and total cost of maintenance can be re-routed toward innovative IT initiatives.

“Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact. ”
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Get started with independent support for Db2.
Contact us to learn more.