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Support for *IBM Db2*

Support for IBM Db2

Reduce total cost of Db2 ownership, receive ultra-responsive support

Maximize the Value of Db2 Investments

Databases are significant business assets that can evolve over time, with stable, current releases operating ideally for enterprises. Maintain hard-working databases like Db2 without the need for expensive and disruptive upgrades, all while retaining the right to upgrade when the time is right for the customer — not the vendor. Rimini Street supports all platforms and editions of Db2 database version 8.0 and later, at half the annual fee of IBM.

Reduce total cost of Db2 ownership

Rimini Street Support for Db2 database replaces vendor support and helps enable clients to reduce their total cost of ownership (TCO) for IBM Db2 while receiving ultra-responsive support. Clients receive an immediate 50% annual savings on their support fees and can remain on their current, stable release without any required upgrades, while retaining the right to upgrade on a timeline that suits their business needs and budget. Rimini Street services include support for Db2 in conjunction with support for applications, or support for Db2 on its own.

Comprehensive support for evolving environments

In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to clients' specific deployments; performance support; and advisory services related to security, interoperability, and upgrade issues. Rimini Street comprehensive support for IBM Db2 database helps ensure resolution of issues no matter where the problem lies.

Product Alert

IBM no longer offers full support for Db2 releases 9.5 and earlier.
Rimini Street provides full support for Db2 plus additional services at 50% of IBM’s annual fee.

IBM Db2 Components Supported

Rimini Street support for IBM Db2 includes these components:

Db2 Tools for Linux, UNIX, Windows
Db2 Connect

Comparison chart

Support Features
Rimini Street
IBM Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Why Rimini Street

Rimini Street Support for IBM Db2 offers all the benefits of a single-provider, integrated support solution for databases and applications.

Better model

Single-provider solution for solely Db2 support or combined with application support. Maximum throughput and availability, plus integration and interoperability support, reducing Db2 TCO for ultra-responsive support at 50% of IBM's annual fee. Additionally, the Rimini Street Global Security Services team can help clients deploy layered security across the enterprise.

Better people

Rimini Street has specialists on the front line. Primary Support Engineers (PSEs) lead the way, backed by experts who average 15 years of experience in database and software support for global enterprises. All clients receive personalized, tailored, high-touch service with a guaranteed 10-minute response time for critical P1 issues. Experience integrated support for Db2 databases and applications.

Better outcomes

No forced upgrades — clients determine if and when upgrades make good business sense. Savings off of annual fees and total cost of maintenance can be re-routed toward innovative IT initiatives.

“Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact. ”

Paul Tymchuk

VP Information Technology, SFN Group

Additional Database Solutions

Advanced Database Security

Protect databases from known and unknown vulnerabilities by employing virtual patching to block attempted attacks before they reach your database.
Learn more

Database Health Check

Services to identify when database best practices are not being followed and to provide corrective guidance, helping mitigate situations before they negatively impact business operations.
Download datasheet

Database Management Services

Day-to-day monitoring and maintenance of your database(s) to help make your internal database team more efficient and effective.
Learn more

Get started with independent support for Db2.

Contact us to learn more.

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