Maximize the Value of Db2 Investments

Databases are significant business assets that can evolve over time, with stable, current releases operating ideally for enterprises. Maintain hard-working databases like Db2 without the need for expensive and disruptive upgrades, all while retaining the right to upgrade when the time is right for the customer — not the vendor. Rimini Street supports all platforms and editions of Db2 database version 8.0 and later, at half the annual fee of IBM.

Reduce total cost of Db2 ownership

Rimini Street Support for Db2 database replaces vendor support and helps enable clients to reduce their total cost of ownership (TCO) for IBM Db2 while receiving ultra-responsive support. Clients receive an immediate 50% annual savings on their support fees and can remain on their current, stable release without any required upgrades, while retaining the right to upgrade on a timeline that suits their business needs and budget. Rimini Street services include support for Db2 in conjunction with support for applications, or support for Db2 on its own.

Software Supported_IBM

Comprehensive support for evolving environments

In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to clients' specific deployments; performance support; and advisory services related to security, interoperability, and upgrade issues. Rimini Street comprehensive support for IBM Db2 database helps ensure resolution of issues no matter where the problem lies.

Software Supported_IBM

Product Alert

IBM no longer offers full support for Db2 releases 9.5 and earlier.
Rimini Street provides full support for Db2 plus additional services at 50% of IBM’s annual fee.

IBM Db2 Components Supported

Rimini Street support for IBM Db2 includes these components:

Db2 Tools for Linux, UNIX, Windows
Db2 Connect

Comparison chart

Support Features
Rimini Street
IBM Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Why Rimini Street

Rimini Street Support for IBM Db2 offers all the benefits of a single-provider, integrated support solution for databases and applications.

Better model

Single-provider solution for solely Db2 support or combined with application support. Maximum throughput and availability, plus integration and interoperability support, reducing Db2 TCO for ultra-responsive support at 50% of IBM's annual fee. Additionally, the Rimini Street Global Security Services team can help clients deploy layered security across the enterprise.

Better people

Rimini Street has specialists on the front line. Primary Support Engineers (PSEs) lead the way, backed by experts who average 20 years of experience in database and software support for global enterprises. All clients receive personalized, tailored, high-touch service with a guaranteed 10-minute response time for critical P1 issues. Experience integrated support for Db2 databases and applications.

Better outcomes

No forced upgrades — clients determine if and when upgrades make good business sense. Savings off of annual fees and total cost of maintenance can be re-routed toward innovative IT initiatives.

Software Supported_IBM

“Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact. ”

Paul Tymchuk , VP Information Technology, SFN Group

Additional Database Solutions

Advanced Database Security

Advanced Database Security

Protect databases from known and unknown vulnerabilities by employing virtual patching to block attempted attacks before they reach your database.
Learn more
Database Health Check

Database Health Check

Services to identify when database best practices are not being followed and to provide corrective guidance, helping mitigate situations before they negatively impact business operations.
Download datasheet
Database Management Services

Database Management Services

Day-to-day monitoring and maintenance of your database(s) to help make your internal database team more efficient and effective.
Learn more

Featured Clients

Featured Clients
Featured Clients

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions
Featured Clients
Featured Clients

The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”

– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Featured Clients
Featured Clients

Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”

– JinCheol Yoon Head of Digital Support Office

Get started with independent support for Db2.

Contact us to learn more.

All fields marked * are required.