Award-winning support services delivering needed solutions with exceptional speed
Rimini Support services are a one-two punch of exemplary support and significant cost savings. As the leading third-party, enterprise software and database support solutions partner, Rimini Street is Engineered for Support® - providing clients with hyper-responsive support from extremely experienced engineers, through a model that focuses on true global support with an SLA of 10 minutes guaranteed response for critical Priority 1 issues. Independent, experienced, ultra-quick, proactive, tackling root causes as well as break-fix: Rimini Street expertly supports every aspect enterprises seek in software services: with 50% off annual support fees and up to 90% savings on total support costs.
A comprehensive support program that's different from software vendor services
Maximizing their profits, software vendors are incented to minimize labor, expertise, and other resources for delivering vendor support services while keeping their fees high. That can put uptime of business-critical enterprise systems at risk. Rimini Street has a singular focus: Deliver exceptional service. The Rimini Street ultra-responsive support program includes valuable services not typically included with standard software vendor support programs, including support for customizations, interoperability, and performance tuning.
Reduce cost and risk with expert, award-winning support
Fast response time means being back in business sooner. Instead of other support programs that pass tickets around, receive assistance from experts right when it’s needed. The Rimini Street global product support services team is ready to help 24 hours a day, 7 days a week, 365 days a year. Critical Priority 1 issues are guaranteed a response in 10 minutes or less from the time the case is logged. Actual response time to critical inquiries is less than two minutes on average. It can be difficult to find that level of responsiveness and customer service with software vendor support services.
Free internal teams from self-service
Even paying significant annual fees — up to 22% of total software costs using software vendor support services1 — still finds many enterprises practicing self-service. Third-party support from Rimini Street emphasizes full service over self-service: each client is assigned a Primary Support Engineer (PSE) with 15 years of experience on average, backed by a team of functional and technical experts. Over time, clients develop personal relationships with their PSEs, who in turn develop a detailed understanding of their client’s overall IT environment and operational needs. This direct access to expert-level engineering support on the front lines — usually unavailable through software vendor support — helps ensure prompt resolution of all issues, including issues in customized code, rather than internal teams hunting for fixes online and regression-testing large batches of fixes — receive support that serves.
Why Rimini Street?
Rimini Support services replace software vendor support and deliver an exceptional service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce IT support costs and optimize IT support services to invest in competitive advantage and growth. Innovative, award-winning support services centered on client needs.
Better model
Rimini Street global teams “follow the sun" — wherever and whenever a client is working and in need of support, a Rimini Street expert is ready and available. And they also follow issues all the way through, for faster resolution — with a guaranteed 10-minute response time on critical P1 issues, plus communication SLAs. Actual response time to critical client inquiries is less than two minutes on average. Compare these response times with those of software vendor support services.
Better people
Rimini Street places expert engineers on the front line, every time. Assigned PSEs with an average of 15 years of experience have expertise and access to global resources to resolve the most complex software issues. Rimini Street clients benefit from a personalized, tailored, “human” service experience, compared to that typically offered by software vendor support.
Better outcomes
The Rimini Street model scales worldwide to support dynamic, global IT environments. The single partner, comprehensive service model with an AI-powered platform delivers faster routing and human response, enabling seamless scalability for growing client needs. Rapid response time means being back in business sooner, helping reduce the cost and pain of system outages and support inefficiencies.
Featured clients
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
– Jefferson Andriotti, Head of IT and Procurement
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
– Alex Chiu, IT Manager
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
– Thierry Le Gouanvic, CIO
Additional resources
First Quarter Financial Highlights Include: Remaining Performance Obligations (RPO) of $643.6 million, up 16.4% year over year Adjusted Calculated Billings of $92.2 million, up 22.9% year over year Adjusted Annualized Recurring Revenue (ARR) of $388.0 million, up 5.0% year over year LAS VEGAS, April 30, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of […]
An organization’s SAP upgrade strategy may be led by the CIO, but CFOs play an increasingly larger role. As conversations turn to SAP Cloud ERP and RISE, finance leaders are being pulled in earlier and more often. It makes sense, as the financial implications of following SAP’s prescribed roadmap are too significant to go undiscussed. […]
Across the globe, organizations are proving that strong business performance and meaningful ESG progress go hand in hand. From clean energy infrastructure to greener manufacturing and circular economy models, companies are finding new ways to create impact without compromising growth. What these organizations have in common is a smarter approach to IT. By partnering with […]
Rimini Street’s Street Smart events have quickly become must-attend forums for IT and business leaders, earning a reputation for real-world insights, peer-led dialogue and actionable strategies. Thousands of attendees and speakers from organizations such as Korean Air, Hitachi, McDermott, Cochlear, ServiceNow and RedShield have taken the Street Smart stage, sharing firsthand lessons from navigating the […]
LAS VEGAS, April 14, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the following upcoming 2026 Investor Events Schedule. Investor Conferences: Michael Perica, chief financial officer and Dean Pohl, vice president, treasurer and investor relations, will participate in […]
LAS VEGAS, April 13, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced it will report earnings after market close on April 30, 2026. The company will host a conference call and webcast on that date to discuss […]
For CIOs and CFOs running SAP, the most pressing question today isn’t whether to modernize but whether modernization truly requires another forced migration. SAP often presents its customer base as if everyone is on a single, linear journey, moving toward the same destination. In reality, the landscape is far more varied. Organizations have different operating […]
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