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Take Control of Oracle E-Business Suite Roadmaps

Help eliminate overspending − save up to 90% total on support costs for Oracle EBS

By December 2021, Oracle EBS support customers will no longer be fully supported unless they have upgraded to EBS 12.2.1. With no EBS 12.3 on Oracle’s roadmap, many EBS customers are seeing the amount of new value they receive from their Oracle EBS support services decrease, while costs continue to increase. Rimini Street guarantees 50 percent savings on annual support fees and up to 90 percent savings on total cost of maintenance for Oracle EBS while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.1

Liberate resources, avoid the software vendor-dictated model

Oracle EBS support policies tend to force IT organizations to continually upgrade and/or apply updates, while apparently delivering less meaningful new innovation to the business each year. Rimini Street supports current EBS releases for at least 15 years, including customizations, without having to perform upgrades or ongoing updates in order to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal, and regulatory updates, freeing more time for new initiatives.

Drive strategic business priorities

Rimini Street helps provide the freedom to direct budget and resources toward the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the software vendor’s roadmap, including the cloud model of choice and hybrid-IT environments.

Important Vendor Support Dates

By December 2021, E-Business Suite 12.1 will fall under sustaining support and will no longer be fully supported by Oracle.1

Oracle E-Business Suite Product Lines Supported

By coming to Rimini Street, Oracle E-Business Suite support clients can keep their existing licensed application modules and release updates, even if they have not currently deployed them. Clients can then implement these modules and updates on their own schedule to meet their specific business needs, rather than being controlled by the software vendor’s Oracle EBS support roadmap and timing.

Customer Relationship Management
Financial Management
Human Capital Management
Procurement
Project Portfolio Management
Service Management
Supply Chain Management
Value Chain Execution
Value Chain Planning

Why Rimini Street

Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative products and services that put client success first. Delivering premium level support and highly skilled engineering expertise at a fraction of the cost, Rimini Street provides clients with the highest level of value and customer service every day.

Better model

24x7x365 follow-the-sun support for all Oracle EBS software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than 10 minutes.

Better people

Assigned Primary Support Engineers (PSEs) with an average of 15 years of real-world Oracle E-Business Suite support services experience and a seasoned Oracle EBS support delivery team, act as an extension of clients' IT organizations.

Better outcomes

Extend the useful life of EBS assets while saving up to 90% on total maintenance and support costs by working with a partner highly rated for ongoing client satisfaction.

Compare the value

Beyond guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of the client's choice, free from the software vendor’s EBS support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Global tax, legal, and regulatory updates
No new updates
Named, regional primary support engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“We consider Rimini Street a strategic partner; they're reliable, innovative, and leading edge. And they will be our partners for years to come. ”

Joe Cannella

CIO, Tempel Steel

Business growth with Rimini Street support for Oracle EBS.

Contact us to learn more.

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