Engineer-led software support for your unique IT roadmap
Take control of your IT roadmap and avoid vendor lock-in with Rimini Support™ for Oracle E-Business Suite (EBS). We will secure and fully support your EBS release 12.2 or earlier — including customizations and all global tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, without upgrades or continuous updates. Our services encompass a range of Oracle EBS versions, providing support for the E-Business Suite. We also navigate the intricacies of Oracle E-Business Suite licensing, ensuring compliance and optimization.
Our 24/7/365 follow-the-sun third-party support for EBS is led by Primary Support Engineers who average 20+ years of experience. We can support your Oracle EBS on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time is under 2 minutes for P1 and P2 issues.
Our comprehensive third-party support services for EBS can help you:
- achieve your strategic, operational, and financial goals
- save up to 90% on your total current Oracle EBS support costs
- extract greater value from your existing technology investments
- proactively secure your enterprise software ecosystem
- follow your own roadmap: on-premises, cloud, or hybrid
savings on total support costs
average response time for P1 and P2 issues
in estimated total client savings since 2005
overall average client satisfaction rating
Managed services to improve performance and enable innovation
With Rimini Manage™ for Oracle, you can free up your IT team for innovation and cloud-related projects while our team manages and improves the performance of your existing environment. With our deep expertise in complex applications such as Oracle EBS, we can take on your day-to-day IT service management, reduce complexity, and improve operational efficiency.
The benefits of Rimini Manage™ for Oracle include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- reduced project backlogs and fast incident resolution
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill IT skills gaps seamlessly
- predictable billing

Benefits of partnering with Rimini Street
Chart Your roadmap
Eliminate overspending on EBS support
Say yes to the business
Free up your staff
Oracle EBS product lines we support
Keep your existing licensed application modules and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of Oracle's EBS roadmap and support timing.
CRM
Financial management
Human capital management
Procurement
Project portfolio management
Service management
Supply chain management
Value chain execution
Value chain planning
Rimini Street supports all E-Business Suite application modules on all E-Business Suite Releases 10.7 and later.
Featured clients


We've been able to free up resources and time to invest in the development and introduction of new applications.”
– Morgan Chang IT Director

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”


As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
“We needed to find an avenue for cost savings, and after conducting a deep dive into Oracle licensing and a comprehensive gap analysis comparing Rimini Street and Oracle Support models – Rimini Street provided the best value without compromising our ERP strategy.”
Rimini ONE™
Our end-to-end solutions for Oracle EBS include integrated application and database support, software security, managed services, and professional services from a single, proven partner.

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How can Rimini Support for Oracle EBS help you meet your goals?