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Support for *Microsoft SQL Server*

Support for Microsoft SQL Server

Reduce total cost of maintenance, receive ultra-responsive service through award-winning SQL Server support

Maximize the Value of SQL Server Investments

Rimini Street Support for Microsoft SQL Server database enables clients to reduce their total cost of SQL Server ownership and receive ultra-responsive support. Clients can remain on their current, stable release without any required upgrades — while retaining the right to upgrade on a timeline that suits their business needs and budget. Rimini Street supports SQL Server in conjunction with support for other applications, as well as supporting SQL Server standalone.

Optimize SQL databases

Databases are at the center of business environments, and if the database isn't functioning well, the entire system underperforms. Databases can get slowed down through subpar SQL statements, bad configuration settings, or a host of other issues. But if a performance problem arises, the vendor may recommend to upgrade, add new hardware, or other costly options. Rimini Street independent, expert support extends the lifespan of hardworking SQL servers to maximize investment and focus resources on innovation.

Product Alert

Microsoft Mainstream Support has ended for Microsoft SQL Server: 2014 (SP1) and earlier releases.1
Rimini Street will provide full support with no limits on the number of cases you can submit.

Supported Microsoft SQL Server Components and Tools

Rimini Street support for Microsoft SQL includes these components:

Data Quality Client
Database Engine Tuning Advisor
SQL Server Analysis Services (SSAS)
SQL Server Configuration Manager
SQL Server Data Tools
SQL Server Integration Services (SSIS)
SQL Server Management Studio
SQL Server Profiler
SQL Server Reporting Services (SSRS)

Why Rimini Street

Rimini Street support for Microsoft SQL Server offers the enhanced benefits of a single-provider, integrated support solution for databases and applications.

Better model

Rimini Street support for SQL Server goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to help ensure SQL databases and all connected applications are available anytime they are needed. Unlike typical vendor support, Rimini Street support offerings include databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments.

Better people

Rimini Street delivers expert, dedicated resources that understand SQL Server environments, security, and the interaction with other databases and applications to deliver a better, more responsive support experience.

Better outcomes

Offering a single support vendor for many databases and applications, Rimini Street emboldens support with additional services, database management, and security offerings to enable the ability to scale as needed and leverage expert resources when needs arise. This allows for concentration of resources for business innovation and hybrid IT transformation.

Compare the value

In addition to standard break/fix support, Rimini Street also provides, at no extra cost, configuration support tailored to specific deployments; performance tuning support; and advisory services around security, interoperability, and upgrade issues. Rimini Street comprehensive support for SQL Server facilitates the resolution of issues no matter where the problem lies. These value-added services help ensure that clients' SQL Server databases will operate smoothly for years to come. Savings from switching to Rimini Street Support for Microsoft SQL Server allow for investing in strategic initiatives or augmenting hybrid IT strategies for increased flexibility and reduced TCO.

Support Features
Rimini Street
Microsoft Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Additional Solutions

Advanced Database Security

Protect databases from known and unknown vulnerabilities by employing virtual patching to help block attempted attacks before they reach the databases.
Learn more

Database Health Check

Services to identify when database best practices are not being followed and to provide corrective guidance, helping mitigate situations before they negatively impact business operations.
Learn more

Database Management Services

Day-to-day monitoring and maintenance of databases to make internal database teams more efficient and effective.
Learn more

Increase the value of SQL servers.

Contact us to learn more.

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