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Support for *SAP*

Support for SAP

Reduce risk and optimize value with Rimini Street support for SAP investments

Maximize Investment in SAP Products with Rimini Street Support Services

Comprehensive support services for SAP, trusted by hundreds of SAP customers

SAP software is the foundation of many enterprises. Over the years, SAP has pushed regular and expensive upgrades to maintain full support, whose value has seemingly diminished as the software has become more mature and they have become more costly to maintain. A growing number of SAP licensees are choosing independent, third-party support for SAP to avoid these upgrades, delay a migration to S/4HANA, and control rising SAP application support and maintenance costs. This can free up IT spend and bandwidth to execute on a Business-Driven Roadmap rather than a vendor-dictated roadmap.

SAP Software Supported

Rimini Street provides support services for the following SAP products.

Why Rimini Street

Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise available at a fraction of the cost, clients receive the highest level of value and customer service every day.

Better model

The Rimini Street support model guarantees a minimum of 15 years of support for current SAP releases, giving the flexibility to migrate to SAP S/4HANA when it makes sense for the business.

Better people

Rimini Street delivers highly personalized support, for entire SAP environments, from assigned, experienced engineers — including support for custom code and interoperability at no extra cost.

Better outcomes

Rimini Street support for SAP removes the pressure to upgrade to newer Enhancement Packs or apply unnecessary patches, which can deliver little or no ROI. This allows IT to invest resources in higher-priority efforts toward digital innovation.

Comparison chart

Rimini Street independent, third-party support provides greater value than vendor support and includes client-centric support services: a more comprehensive SAP application support offering; and assigned, expert engineers who average 15+ years of experience.

Support Features
Rimini Street
SAP
Support Services
Application and documentation fixes
Operational and configuration support
Installation and upgrade support
Global tax, legal, and regulatory updates
Named, regional Primary Support Engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for urgent cases with 2-hour updates
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“We also spoke with Rimini Street customers who had been working with the organization for three or four years and already lived through the same challenges we were facing. Every customer mentioned how moving to independent support proved to be a very good decision for the organization, and that sealed the deal for me.”

Rick Jankura

Chief Financial Officer, Jones Packaging

Switch support for SAP.

Contact us to learn more.

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