SAP software is the foundation of many enterprises. Over the years, SAP has pushed regular and expensive upgrades to maintain full support, whose value has seemingly diminished as the software has become more mature and they have become more costly to maintain. A growing number of SAP licensees are choosing independent, third-party support for SAP to avoid these upgrades, delay a migration to S/4HANA, and control rising SAP application support and maintenance costs. This can free up IT spend and bandwidth to execute on a Business-Driven Roadmap rather than a vendor-dictated roadmap.
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise available at a fraction of the cost, clients receive the highest level of value and customer service every day.
The Rimini Street support model guarantees a minimum of 15 years of support for current SAP releases, giving the flexibility to migrate to SAP S/4HANA when it makes sense for the business.
Rimini Street delivers highly personalized support, for entire SAP environments, from assigned, experienced engineers — including support for custom code and interoperability at no extra cost.
Rimini Street support for SAP removes the pressure to upgrade to newer Enhancement Packs or apply unnecessary patches, which can deliver little or no ROI. This allows IT to invest resources in higher-priority efforts toward digital innovation.
Rimini Street independent, third-party support provides greater value than vendor support and includes client-centric support services: a more comprehensive SAP application support offering; and assigned, expert engineers who average 15+ years of experience.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
Marhalisa Matari Senior Manager, IT Application Management
“As part of our ongoing program to reduce TCO, we wanted to reduce our SAP costs, as we had no short-to-medium-term plans to upgrade to the latest version or indeed to S/4HANA. The savings we’ve achieved with independent support has contributed to improved profitability. Rimini Street has been a game-changer for us.”
Sandra Phillips Commercial Manager
“Being a publicly traded company means there is a lot of visibility into how we manage costs and ensure operational efficiencies. Rimini Street has been instrumental in delivering substantial cost savings back to the business, so our executive team is very happy we made the decision to switch over.”
Mark Decker CIO
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As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
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