Maximize Investment in SAP Products with Rimini Support
Comprehensive support services for SAP, trusted by hundreds of SAP customers
SAP software is the foundation of many enterprises. Over the years, SAP has pushed regular and expensive upgrades to maintain full support, whose value has seemingly diminished as the software has become more mature and they have become more costly to maintain. A growing number of SAP licensees are choosing independent, third-party support for SAP to avoid these upgrades, delay a migration to S/4HANA, and control rising SAP application support and maintenance costs. This can free up IT spend and bandwidth to execute on a Business-Driven Roadmap rather than a vendor-dictated roadmap.

Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise available at a fraction of the cost, clients receive the highest level of value and customer service every day.
Better model
The Rimini Street support model guarantees a minimum of 15 years of support for current SAP releases, giving the flexibility to migrate to SAP S/4HANA when it makes sense for the business.
Better people
Rimini Street delivers highly personalized support, for entire SAP environments, from assigned, experienced engineers — including support for custom code and interoperability at no extra cost.
Better outcomes
Rimini Street support for SAP removes the pressure to upgrade to newer Enhancement Packs or apply unnecessary patches, which can deliver little or no ROI. This allows IT to invest resources in higher-priority efforts toward digital innovation.

Comparison chart
Rimini Street independent, third-party support provides greater value than vendor support and includes client-centric support services: a more comprehensive SAP application support offering; and assigned, expert engineers who average 20+ years of experience.
Support Features |
Rimini Street |
SAP |
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Rimini Support |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“We also spoke with Rimini Street customers who had been working with the organization for three or four years and already lived through the same challenges we were facing. Every customer mentioned how moving to independent support proved to be a very good decision for the organization, and that sealed the deal for me.”
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