SAP software is the foundation of many enterprises. Over the years, SAP has pushed regular and expensive upgrades to maintain full support, whose value has seemingly diminished as the software has become more mature and they have become more costly to maintain. A growing number of SAP licensees are choosing independent, third-party support for SAP to avoid these upgrades, delay a migration to S/4HANA, and control rising SAP application support and maintenance costs. This can free up IT spend and bandwidth to execute on a Business-Driven Roadmap rather than a vendor-dictated roadmap.
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise available at a fraction of the cost, clients receive the highest level of value and customer service every day.
The Rimini Street support model guarantees a minimum of 15 years of support for current SAP releases, giving the flexibility to migrate to SAP S/4HANA when it makes sense for the business.
Rimini Street delivers highly personalized support, for entire SAP environments, from assigned, experienced engineers — including support for custom code and interoperability at no extra cost.
Rimini Street support for SAP removes the pressure to upgrade to newer Enhancement Packs or apply unnecessary patches, which can deliver little or no ROI. This allows IT to invest resources in higher-priority efforts toward digital innovation.
Rimini Street independent, third-party support provides greater value than vendor support and includes client-centric support services: a more comprehensive SAP application support offering; and assigned, expert engineers who average 15+ years of experience.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
Ron Traub Senior Operations Manager
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
SAP license compliance requires a disciplined asset management program
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
SAP’s planned deadline looms. Are you prepared? In a few short years, SAP will end mainstream maintenance support for its Business Suite 7 core application releases, likely hoping that licensees will make the SAP S/4HANA migration. What will current licensees do? They can: stay with their current SAP installation and pay for diminishing support rip out their mature, customized SAP installation in favor of a still immature S/4HANA and its SAP HANA database forge a business-first strategic path via hybrid IT This eBook outlines six key criteria to consider as you build the business case for the SAP path you choose from the options above. And if you are considering the SAP S/4HANA migration, be sure to ask yourself: “Who benefits most from this move, my business or SAP?” Read the eBook to start building your business case today.
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Research summary: SAP customers choose Rimini Street third-party support to maximize ERP ROI and fund innovation while evaluating their S/4HANA migration decision.
Contact us to learn more.
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