Rimini Street award-winning third-party enterprise software support enables SAP BusinessObjects licensees to maximize their software investment with significant cost savings and comprehensive service offerings. Rimini Street maintenance for SAP BusinessObjects supports existing releases and includes strategic advisory services and customizations, interoperability, and configuration support at no extra cost.
The SAP BusinessObjects support model seemingly tends to force IT organizations to update or upgrade when there is no business case to do so, consuming IT resources and delivering little or no new value. Rimini Street independent, third-party support for SAP BusinessObjects supports existing releases for at least 15 years, eliminating the need for a vendor-driven upgrade or update to current SAP BusinessObjects platforms.
Rimini Street software support enables clients to reallocate support savings and resources to drive their unique business priorities, whether to sustain current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, and the cloud model of choice.
Rimini Street Support for SAP BusinessObjects offers all the benefits of a single provider, with integrated support services for databases and applications.
Unlike other support offerings, Rimini Street support services include databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services, database management, and security offerings enable the ability to scale as needed and leverage expert resources when needs arise.
Rimini Street delivers expert, dedicated resources that understand SAP BusinessObjects environments, security, and interaction with other databases and applications to deliver a better, more responsive support experience.
Save an immediate 50% on annual software support fees and gain additional value with included advisory services for strategic application planning and interoperability support.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
Marhalisa Matari Senior Manager, IT Application Management
“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”
Myung-Gi Hong VP of Management Innovation Headquarters
“We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”
Bob Leek CIO
Most ERP customers are very happy with their enterprise software the way it is. It works — and works well. SAP delivers reliable, mature solutions that need only two things: customization and great support. This eBook explores how leading global enterprises such as Color Spot and Kumagai Gumi have liberated valuable resources and achieved the agility and control needed to innovate.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
We don’t make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It’s because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
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