Rimini Street award-winning third-party enterprise software support enables SAP BusinessObjects licensees to maximize their software investment with significant cost savings and comprehensive service offerings. Rimini Street maintenance for SAP BusinessObjects supports existing releases and includes strategic advisory services and customizations, interoperability, and configuration support at no extra cost.
The SAP BusinessObjects support model seemingly tends to force IT organizations to update or upgrade when there is no business case to do so, consuming IT resources and delivering little or no new value. Rimini Street independent, third-party support for SAP BusinessObjects supports existing releases for at least 15 years, eliminating the need for a vendor-driven upgrade or update to current SAP BusinessObjects platforms.
Rimini Street software support enables clients to reallocate support savings and resources to drive their unique business priorities, whether to sustain current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, and the cloud model of choice.
Rimini Street Support for SAP BusinessObjects offers all the benefits of a single provider, with integrated support services for databases and applications.
Unlike other support offerings, Rimini Street support services include databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services, database management, and security offerings enable the ability to scale as needed and leverage expert resources when needs arise.
Rimini Street delivers expert, dedicated resources that understand SAP BusinessObjects environments, security, and interaction with other databases and applications to deliver a better, more responsive support experience.
Save an immediate 50% on annual software support fees and gain additional value with included advisory services for strategic application planning and interoperability support.
Support Features |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
Ron Traub Senior Operations Manager
“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Jeff Miller Director, Business Relationship Management
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.” 1 However, many IT leaders have several questions: Is third-party support right for their SAP landscape? Will it support their specific SAP environment and business needs? Will it deliver reliable and consistent support? How will moving to Rimini Street support impact their SAP roadmap – for e.g., expanding or deepening SAP footprint? How will they manage our SAP landscape with or without Solution Manager? What are the benefits of using Rimini Street support for SAP Products? Please listen to Hari Candadai, GVP, Global Thought Leadership and Strategy, Rimini Street, and Eric Robinson, General Manager of SAP Services, Rimini Street as they discuss the above questions using their deep experience with over 500 SAP clients. Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
With SAP’s early success in two widely-publicized lawsuits involving Indirect Access, many SAP customers have been left feeling anxious as to how they would fare should they face an audit now that the legal precedent for non-compliance has been set. Reassurances from SAP CEO Bill McDermott at last year’s Sapphire Now conference did little to assuage those fears. SAP’s license model is complex, especially when it comes to allowing homegrown, web or third-party applications that access or manipulate SAP data…or users who get access to SAP data through other applications. Unfortunately, many CIOs think they are properly licensed and in compliance with their SAP software maintenance agreements…until they get the audit notifications. The speakers cover: Why Diageo lost the case and how the court ruling was decided How audits can be used to drive innovation and road map clarity (and why you should not be afraid of them) Who you should engage during the audit process so you make the right decisions every step of the way Dan Ashton, Sr. Director of Product Marketing at Rimini Street hosts this 30-minute discussion with Sebastian Schoofs, Executive Director at VOQUZ and Jeremy Sayler, Director of License Advisory Services at Rimini Street. This is the fastest way for you to learn the 5 ways to avoid surprises with SAP’s Indirect Access and control your destiny.
For years, SAP has been a safe bet in enterprise resource planning systems. Today, SAP’s roadmap isn’t as straightforward. The potential risks of moving to SAP S/4HANA too quickly or shifting your ERP into SAP’s cloud products come with a price tag and risk that most CIOs may not be ready for. SAP is pushing S/4HANA hard with high-pressure tactics that include declaring an end of support for SAP ECC6*, the current mainstream implementation. This leaves customers with three options: 1) Stay put and wait for S/4HANA – continue paying a seemingly high yearly maintenance cost that may not deliver much in the way of enhancements, while trying to save up for an eventual move to S/4HANA 2) Commit to S/4HANA now – start your move right away, despite what many customers see as a huge cost of implementation and risk of disrupting business operations for little or no proven return on investment 3) The smarter strategy – move your maintenance to Rimini Street, reduce your annual maintenance costs by up to 90% and put that money towards your roadmap, regardless of your ultimate destination in. Join Pat Phelan, former Gartner Vice President of Research and now VP of Market Research for Rimini Street as she examines the pros and cons of each of these options. If your organization is currently using SAP’s Business Suite, you won’t want to miss this webinar. *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Over the next few years, SAP customers will face difficult roadmap decisions, including a potentially costly “rip-and-replace” implementation of S/4HANA. With a published ECC 6 end-of-mainstream-support deadline*, SAP is investing more in their future applications which means customers may get minimal value for their current software maintenance fees. In this 30-minute webinar, learn about the five decisions that you need to consider before a move to SAP S/4HANA as well as what other SAP customers are doing today. Join Michael Louie, Director of Product Marketing for this informative session. Download this webinar today! *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Today the #1 CEO priority is growth. With a majority of CEO’s seeing technology as a key enabler of growth, CIOs now have a mandate to innovate with investments in new technology initiatives. There is a catch though, budget. CIOs are typically spending as much as 90% of their IT budget on ongoing operations, leaving just 10% of the budget for innovation. In order to drive the business transformation that creates competitive advantage, today’s CIO must take control of their IT roadmap by creating a Business-Driven Roadmap designed around their business objectives, not the vendor’s. A roadmap that continues to utilize the vendor’s software and solutions, but on the CIO’s own terms and timeline, providing the flexibility, funding, and freedom to focus on initiatives that support the growth of the business. Eric Robinson, former CIO of Color Spot Nurseries discusses the strategy he took to increase Color Spot’s SAP footprint while driving down costs and enabling him to create a 5-year Business-Driven Roadmap with Rimini Street that leverages best of breed technology to support the needs of the business. Michael Louie, Director of Product Marketing hosts this 30-minute, interactive session.
Many SAP customers are feeling pressure from SAP to license and migrate to the SAP S/4HANA platform due to the planned end-of-support date of 2027 for Business Suite 7 core application releases. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must make a choice now: either stay on an SAP-dictated roadmap which benefits SAP or choose a Business-Driven Roadmap which benefits their organization. Rimini Street recently conducted a survey of SAP customers to gather data and insights on the impact of the 2027 deadline on their SAP strategy and how they plan to re-align their roadmap to meet their unique business needs. In this 30-minute webinar, former Gartner analyst, Pat Phelan covers the three main trends that emerged from the data: The top 2019 priorities of licensees and how those align with the current health of their relationships with SAP Whether they have moved or plan to migrate from their core SAP applications to S/4HANA and the reasons behind their decisions Details on their overall satisfaction with SAP maintenance, support, and new features, as well as their plans with respect to future investment with SAP Hosted by Michael Louie, Director of Product Marketing for Rimini Street, this interactive session will be illuminating to any organization that wants to take control of their ERP strategy and eliminate the planned 2027 end-of-support roadblock. Watch this on-demand webinar now.
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