Rimini Street award-winning third-party enterprise software support enables SAP BusinessObjects licensees to maximize their software investment with significant cost savings and comprehensive service offerings. Rimini Street maintenance for SAP BusinessObjects supports existing releases and includes strategic advisory services and customizations, interoperability, and configuration support at no extra cost.
The SAP BusinessObjects support model seemingly tends to force IT organizations to update or upgrade when there is no business case to do so, consuming IT resources and delivering little or no new value. Rimini Street independent, third-party support for SAP BusinessObjects supports existing releases for at least 15 years, eliminating the need for a vendor-driven upgrade or update to current SAP BusinessObjects platforms.
Rimini Street software support enables clients to reallocate support savings and resources to drive their unique business priorities, whether to sustain current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, and the cloud model of choice.
Rimini Street Support for SAP BusinessObjects offers all the benefits of a single provider, with integrated support services for databases and applications.
Unlike other support offerings, Rimini Street support services include databases and applications from many vendors, enabling a single point of enterprise software maintenance for business-critical deployments. Additional services, database management, and security offerings enable the ability to scale as needed and leverage expert resources when needs arise.
Rimini Street delivers expert, dedicated resources that understand SAP BusinessObjects environments, security, and interaction with other databases and applications to deliver a better, more responsive support experience.
Save an immediate 50% on annual software support fees and gain additional value with included advisory services for strategic application planning and interoperability support.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”
Ingo Pass CIO
“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
Ron Traub Senior Operations Manager
Most ERP customers are very happy with their enterprise software the way it is. It works — and works well. SAP delivers reliable, mature solutions that need only two things: customization and great support. This eBook explores how leading global enterprises such as Color Spot and Kumagai Gumi have liberated valuable resources and achieved the agility and control needed to innovate.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases*. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. This infographic, based on the 2019 SAP Applications survey, examines both paths – and highlights 5 key trends that SAP customers have identified when it comes to and their IT roadmaps. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Watch Eric Robinson, CIO for Color Spot Nurseries, shares the many benefits his company has gained by switching to Rimini Street for SAP support in 2010.
Watch this Tech Talk video to learn more on indirect access, including how SAP measures transactions that are processed through the SAP system and how the results from the transaction measurement can be compared to “reasonable” data entry capabilities of the licensed users of a SAP module. Rimini Street's Director of Licensing Advisory Services, Jeremy Sayler, will explain how an IA audit may ultimately result in the client being presented with a choice of either a hefty license compliance bill and/or forced migration to the new SAP license model.
Contact us to learn more.
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