Comprehensive support and services for more enterprise software

We’ve been listening. And we’ve heard you. You want the quality and expertise of Rimini Street’s support and services beyond Oracle, SAP, IBM and Salesforce®, helping to address both your unique IT challenges and reach your business goals.

Whether for cost savings, management of your complex IT environment, or to drive greater value from your existing systems, Rimini Street can get you there – with Rimini Custom™.

Rimini Custom is a simple option to help solve your complex business challenges

Your challenges
Our solutions
Reduced or expired vendor support
Up to 15 years of worry-free support
Slow, ineffective support and services
Industry-leading SLAs by expert engineers
Difficulty managing many vendors
A trusted partner with in-depth knowledge of your systems
IT skills shortage
Highly-tenured professionals that work as a natural extension of your IT team
Compatibility challenges
Expert orchestration of your systems, enabling growth & innovation

Why Rimini Street

Since 2005, Rimini Street has delivered extraordinary support and services to more than 5,600 clients, for hundreds of global enterprise software environments. Whether taking on multi-national, heavily customized systems or helping to solve interoperability needs, Rimini Street has earned its name as a trusted advisor and partner in the industry.

Why now?

Skyrocketing costs, delays to innovation timeline, and compliance risks. The list of worries goes on and on for today’s IT and Finance professionals. With Rimini Custom, we can help remove barriers that keep you from reaching your goals while making the journey smoother.

Get in the driver’s seat today and take control of your IT roadmap and let us help design and guide you on your Rimini Smart Path™ to competitive advantage, operational efficiencies and growth!

"Rimini Street delivers exceptional support for our Oracle ecosystem. We are excited to explore what Rimini Custom can offer."
Sudhakar Parakala, Vice President Information Technology, Synaptics
"For nearly two decades, Rimini Street has provided Oracle and SAP customers with best-in-class support-centric processes, expert resources, and a focus on customer value.

With Rimini Custom, the expansion of its services to more software areas is a natural evolution of its business."
Rebecca Wettemann, CEO and Principal Analyst, Valoir

How does Rimini Custom work?

1. We listen

1. We listen

Let us know what software you’d like covered, and what services you need
2. We provide an assessment

2. We provide an assessment

We analyze whether Rimini Street can provide the requested services for the software and can secure the expert resources needed to provide extraordinary experiences
3. We propose

3. We propose

We provide a proposal tailored to your business needs and budget
4. We say YES!

4. We say YES!

Together, we sign an agreement for a new path forward
5. We get started

5. We get started

We take our first step onto the Rimini Smart Path™ journey to your success, starting with onboarding!

Yes! I want a Rimini Custom proposal!

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Client stories

Client stories
Client stories

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

– Tim Aynsley Head of Technology
Client stories
Client stories

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

– Jerry Lee IT Director
Client stories
Client stories

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

– Cho Yeon-Jeong ERP IT Team, Manager