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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
        • Rimini Govern™ for AI
      • Rimini Smart Path™
        • Support
        • Optimize
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    • Support and services
      • Agentic AI ERP solutions
      • Agentic governance solutions
      • Enterprise software support
      • Managed services
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      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    • Education
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  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

CIO and IT Leaders

Over 6,700 clients globally have leveraged Rimini Street support services

CIO and IT Leaders

Optimize support services and maximize IT investments

The majority of annual IT budgets go toward ongoing operations and enhancements, with a small percentage available for needed modernization and transformation initiatives that can drive competitive advantage and growth. ERP and database maintenance costs are typically a large, recurring line item in the average IT budget. It is time for all CIOs and IT leaders to explore third-party support and managed IT support services as proven alternatives to traditional, costly vendor support in order to maximize investments and ensure funding and resources to achieve business outcomes.

Cut ERP and database support and maintenance costs

CIOs must focus on both the operational challenges of global business disruption and on prudent IT cost management. Cutting costs quickly but in a thoughtful way is a top priority for IT leaders. Rimini Street independent, third-party support services and comprehensive support solutions can help CIOs immediately save 50% on annual ERP support fees and up to 90% on total support costs. Integrated application management helps remove inefficiencies, streamline processes, and drive better outcomes for clients. Rimini Street has helped SAP and Oracle clients save over $10B to date, enabling them to better focus resources on innovation and strategic initiatives that enhance competitive advantage and fuel growth.

Hear the tale of two CIOs. One had Rimini Street unified support services. The other did not. Who succeeded?
Rimini Street ERP Managed Services Help CIOs Turn IT from a Cost Center to an Innovation Engine

Gain control of your ERP roadmap

Rimini Street replaces software vendor ERP support for enterprise applications and databases, giving organizations the flexibility to strategically defer costly, risky, and unnecessary upgrades or migrations to a new platform until there’s clear business value and ROI — rather than following vendor-dictated timelines just to maintain full support. Rimini Street guarantees support for clients’ current implementations for a minimum of 15 years, including customizations, enabling them to focus on critical business initiatives, not ERP and database updates and upgrades.

Rimini Street Integrated Application Management Services Help CIOs Maximize IT Investments

Prioritize resources to drive competitive advantage and growth

CIOs and IT leaders are doubling down on their digital agendas to maximize competitive advantage, from cyber security, to public cloud migrations, infrastructure updates, and AI and machine learning. Rimini Street’s unified support services helps free up IT budgets and resources so organizations can focus on critical growth initiatives and digital transformation.

Rimini Street Unified Software Services Can Help CIOs Save Up to 90% on Total Support Costs

Why Rimini Street

Rimini Street solutions deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth

Better model

Don’t upgrade simply to stay fully supported. With Rimini Street’s managed application and support services model, clients can avoid spending potentially millions of dollars to migrate a well-running and stable system to unproven new platforms without a business case or ROI. Preserve the flexibility to move to a strategic platform of choice based on a Business-Driven Roadmap, not vendor-dictated timelines.

Better people

Rimini Street managed IT support services are led by Primary Support Engineers (PSEs) with an average of 20+ years of experience. These experts are on the front line, proactively supporting critical ERP and database software with ultra-responsive support to help minimize disruptions and downtime.

Better outcomes

IT leaders can reinvest substantial savings from ERP and managed services support efficiencies into innovative IT initiatives that help create competitive advantage and drive business growth

Rimini Street Unified Software Services Help CIOs Streamline Processes and Remove Inefficiencies

Featured clients

View All Clients
Featured clients
Featured clients
“

Rimini Street reduced our SAP costs, so now we can invest the savings in new technologies without adding to the budget. We have the same budget that we had when we were working with SAP, but now I can do more with it.”

– Prashant Kumar, CTO
Learn more
Featured clients
Featured clients
“

We plan to double our business in the coming years. To achieve this, we need innovation and outstanding technology solutions. We see the Rimini Smart Path™ as a powerful tool to help us fuel that growth.”

– Nobuo Norisue, Representative Director and Chief Executive Officer, AUTOBACS Digital Initiative Co., Ltd. and Information Technology General Manager
Learn more
Featured clients
Featured clients
“

When we talk to the Rimini Street team, they treat us like a long-time friend, and that really means a lot to us. They help us not only protect critical systems, but also give the business more confidence to improve, adapt and plan ahead.”

– Sutrisno Yao, Head of IT Division
Learn more
Khimji Ramdas Group
AUTOBACS
Vivere 
One New Zealand
Ingram Mikro
Cofco International
DB Insurance Co., Ltd.
Booking.com
Altra
Amerigas
Dover Corporation
Medical Microinstruments, Inc.
View All

Additional resources

4 Third-Party Software Support Roles for SAP ECC and S/4HANA Risk Assurance
Analyst Research
4 Third-Party Software Support Roles for SAP ECC and S/4HANA Risk Assurance
Read Analyst Research
Rimini Manage™: ERP & Application Managed Services (AMS)
Datasheet
Rimini Manage™: ERP & Application Managed Services (AMS)
Read Datasheet
Rimini Street Announces Stock Repurchase and Debt Reduction Transactions
Press Release
Rimini Street Announces Stock Repurchase and Debt Reduction Transactions

The Company recently completed an additional $5.0 million of common stock repurchases and $5.0 million of debt prepayment that brings total fiscal year-to-date capital return and balance sheet optimization to $30.9 million LAS VEGAS, August 31, 2026 – Rimini Street, Inc., (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, managed services and Agentic…

Read press release
The Comprehensive Guide to Third-Party Support and Services for Enterprise Software
eBook
The Comprehensive Guide to Third-Party Support and Services for Enterprise Software

Independent, third-party software support saves 50% to 90% annually and frees up the IT team. Read this guide to see if third-party support is right for you.

Read eBook
Why AI Strategy Should Start with Business Strategy
Blog
Why AI Strategy Should Start with Business Strategy
Jon Mulder
Jon Mulder
Product Marketing Director, Innovation Solutions
4 min read

Creating capacity matters, but only when technology investments produce measurable business value. Enterprise leaders are under intense pressure to act on AI. The technology is evolving quickly, expectations are high and every function can identify a potential use case. But urgency is not the same as strategy. Starting with AI can lead teams to fund […]

Read blog
Cutting Through the Hype: What Utility Leaders Should Do Next
Webinar
Cutting Through the Hype: What Utility Leaders Should Do Next
Watch Webinar
AWS to Discontinue Support for Amazon RDS Custom for Oracle Database
Blog
AWS to Discontinue Support for Amazon RDS Custom for Oracle Database
Robert Freeman
Robert Freeman
Rimini Fellow - Oracle Databases and Technology
3 min read

Recently, AWS announced it will discontinue support for Amazon RDS Custom for Oracle Database effective March 31, 2027. This represents a key milestone for organizations that rely on this service today, establishing a defined timeline to rethink their approach going forward. It’s important to note that AWS has provided options to transition away from this […]

Read blog
Agentic AI ERP: From Concept to Impact
Blog
Agentic AI ERP: From Concept to Impact
Jon Mulder
Jon Mulder
Product Marketing Director, Innovation Solutions
3 min read

The number one question I get from IT leaders these days is, “Where do I start with AI?” What I’ve found is that AI isn’t a one-and-done; it’s a series of small shifts that eventually yield a fully AI-enabled enterprise. And you don’t need to wait for a vendor roadmap or take on a major […]

Read blog
Plotting a New Course to Future Success with SAP
Webinar
Plotting a New Course to Future Success with SAP
Watch Webinar

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