Optimize Support Services and Maximize IT Investments
The majority of annual IT budgets go toward ongoing operations and enhancements, with a small percentage available for needed modernization and transformation initiatives that can drive competitive advantage and growth. ERP and database maintenance costs are typically a large, recurring line item in the average IT budget. It is time for all CIOs and IT leaders to explore third-party support and managed IT support services as proven alternatives to traditional, costly vendor support in order to maximize investments and ensure funding and resources to achieve business outcomes.
Cut ERP and database support and maintenance costs
CIOs must focus on both the operational challenges of global business disruption and on prudent IT cost management. Cutting costs quickly but in a thoughtful way is a top priority for IT leaders. Rimini Street independent, third-party support services and comprehensive support solutions can help CIOs immediately save 50% on annual ERP support fees and up to 90% on total support costs. Integrated application management helps remove inefficiencies, streamline processes, and drive better outcomes for clients. Rimini Street has helped SAP and Oracle clients save over $7B to date, enabling them to better focus resources on innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Gain control of your ERP roadmap
Rimini Street replaces software vendor ERP support for enterprise applications and databases, giving organizations the flexibility to strategically defer costly, risky, and unnecessary upgrades or migrations to a new platform until there’s clear business value and ROI — rather than following vendor-dictated timelines just to maintain full support. Rimini Street guarantees support for clients' current implementations for a minimum of 15 years, including customizations, enabling them to focus on critical business initiatives, not ERP and database updates and upgrades.
Prioritize resources to drive competitive advantage and growth
CIOs and IT leaders are doubling down on their digital agendas to maximize competitive advantage, from cyber security, to public cloud migrations, infrastructure updates, and AI and machine learning. Rimini Street's unified support services helps free up IT budgets and resources so organizations can focus on critical growth initiatives and digital transformation.
Why Rimini Street
Rimini Street solutions deliver a superior service experience, leveraging a scalable, global support model to drive business results. IT leaders can reduce and optimize IT support services costs to invest in competitive advantage and growth
Better model
Don’t upgrade simply to stay fully supported. With Rimini Street’s managed application and support services model, clients can avoid spending potentially millions of dollars to migrate a well-running and stable system to unproven new platforms without a business case or ROI. Preserve the flexibility to move to a strategic platform of choice based on a Business-Driven Roadmap, not vendor-dictated timelines.
Better people
Rimini Street managed IT support services are led by Primary Support Engineers (PSEs) with an average of 20 years of experience. These experts are on the front line, proactively supporting critical ERP and database software with ultra-responsive support to help minimize disruptions and downtime.
Better outcomes
IT leaders can reinvest substantial savings from ERP and managed services support efficiencies into innovative IT initiatives that help create competitive advantage and drive business growth
Featured Clients
We've been able to free up resources and time to invest in the development and introduction of new applications.”
– Morgan Chang IT Director
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”
– Jon Cohen Manager, IT Enterprise Solutions
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”
– Michael Howard Chief Operating Officer
Additional Resources
Rimini Support Features
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Assessing the ROI of Third-Party Support for SAP Applications and SAP Databases
As SAP annual maintenance fees rise, the value that licensees gain from the original vendor support model is decreasing. To balance the equation, many SAP licensees are moving from vendor software support to third-party support for SAP. In this comprehensive ROI analysis of 200 Rimini Street clients, you’ll learn about real business outcomes from making the switch as reported by clients and supported by hard data. The data has been reviewed and verified by two independent analyst firms. This report, prepared by Valoir Research, validates the significant savings SAP licensees can experience in the following areas: SAP annual maintenance fees: Break/fix support and tax, legal and regulatory updates Upgrade burdens: The cost and labor of forced upgrades just to stay fully supported when vendor mainstream support windows end Customization support gaps: The cost of supporting customizations that break and are not covered under the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with inefficiencies of vendor support, including regression testing, evaluation of hundreds of fixes, issue justification and self-service support Download your complimentary copy of the report for takeaways and insights to help you build a business case for SAP third-party support.
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