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Comprehensive *Support Services*

Comprehensive Support Services

Support for mission-critical systems from an award-winning company

Integrated Support Services, Tailored for Enterprise Systems and Business Goals

Substantial cost savings and great support are just the beginning. Rimini Street clients typically start there because they get comprehensive support for their licensed software and customizations, along with tax, legal, and regulatory updates for their specific applications and locales. Rimini Street offerings then scale to cover application and database services beyond software support, including application management services, security solutions, integration and interoperability, advanced strategic technology advisory services, and project-based professional services. It is a unique program with a breadth of premium features not typically found in software vendor support programs at any price.

“The most noticeable difference was the swift response time. With vendor support, not only were there times when we would wait several months for a response, but there were also quite a few cases that were never resolved. In contrast, with Rimini Street’s support, it is possible to immediately contact a dedicated Primary Support Engineer to quickly work toward a resolution of the problem. They continue to follow up until all problems are resolved, and are also easily accessible for other routine consultations. We are extremely satisfied with their services.”

Isao Shigihara

Corporate Planning Division, IT Planning Group, Kumagai Gumi

“With Rimini Street support we get the whole package — ultra-responsive service at a reasonable price, the ability to upgrade if and when it makes sense for us, and a named, experienced engineer who is available 24x7. The difference between what our support used to look like and what we now have is night and day.”

Julien Viala

Director, IT Infrastructure, Vinci Energies

Funding, freedom, focus with Rimini Street Support Services.

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