Substantial cost savings and great support are just the beginning. Rimini Street clients typically start there because they get comprehensive support for their licensed software and customizations, along with tax, legal, and regulatory updates for their specific applications and locales. Rimini Street offerings then scale to cover application and database services beyond software support, including application management services, database management services, security solutions, integration and interoperability, advanced strategic technology advisory services, and project-based professional services. It is a unique program with a breadth of premium features not typically found in software vendor support programs at any price.
Integrated Support, Products, and Services, Tailored for Enterprise Systems and Business Goals
Rimini End-to-End Enterprise Software Support, Products, and Services
Software Support
Comprehensive and ultra-responsive enterprise software product support
Application Management
Integrated software support with more transparency and less complexity
Database Management
Leverage broad database expertise to relieve or augment IT staff
Global Security
Layered software security services to help strengthen security posture
Integration and Interoperability
Help future proof and extend the lifespan of ERP releases
License
Help mitigate compliance risk associated with vendor licensing
Monitoring and Health Check
Help mitigate issues before they become critical
Global Tax, Legal, and Regulatory
Software compliance services with fast update delivery
Professional Services
Project-based engagements, delivered by ERP experts
Why Rimini Street
Superior service experience
Rimini Street independent, third-party enterprise software support is different than support from the software vendor. It’s typically more comprehensive, more personal, and more responsive.
Rimini Street has changed the client support experience entirely by building and maintaining a global team of expert engineers with an average of 20+ years of professional experience and making them available in minutes.
Passion for supporting business systems drove the development of a comprehensive portfolio of support features and services that will keep systems humming so IT staff can focus on innovation. These comprehensive support services include security; interoperability across the tech stack; integrations; bug fixes; performance; upgrades; and tax, legal, and regulatory compliance.
Rimini Street guarantees a response from an experienced engineer within 10-minutes for P1 critical issues, and commits to case update communications on a regular cadence and issue resolution that is as fast and easy as possible.
One partner, built for scale
Rimini Street support engineers span the globe to provide around-the-clock, around-the-world support wherever and whenever it’s needed, including support for Oracle and SAP applications and databases, Microsoft SQL Server, and IBM Db2. Rimini Street delivers vendor-agnostic, comprehensive solutions to help support, manage, modernize, future-proof, and secure enterprise software environments.
Proprietary, purpose-built, and patent-pending processes and support applications drive Rimini Street’s personalized service and ultra-responsive support.
Driven by a culture of continuous improvement — and empowered by artificial intelligence (AI) and machine learning (ML) — Rimini Street provides a human-first experience and fast case resolution.
Proven results
Rimini Street has helped clients save over $7B to date. With those savings, clients have helped fund, accelerate, and deliver on high-priority initiatives.
Over 5,000 companies have leveraged Rimini Street comprehensive support services, including 190 of the Fortune 500 and Global 100. Businesses, governments, militaries, and nuclear power operators rely on Rimini Street for mission-critical support.
Overall, Rimini Street has a satisfaction rating of 4.9 out of 5.0 for tens of thousands of support cases.
Savings
Rimini Street clients enjoy an instant 50% savings on annual software vendor maintenance fees, and up to 90% on total support costs.
Staying on support with the software vendor, companies can pay too much for too little. In addition, to stay fully supported they are forced to take costly upgrades often with little perceived business value—keeping them on the vendor’s support timetable. Those upgrade projects are expensive, often costing millions of dollars.
Rimini Street support is half the price of annual vendor support fees just for starters. Additional savings accrue by avoiding unnecessary upgrades while keeping current versions compliant, secure, and interoperable with other elements of a client’s IT environment.
Roadmap flexibility
Take control of IT roadmaps and make decisions based on business priorities, not a software vendor’s agenda.
Rimini Street clients gain flexibility over the future path and timing of upgrades. They also receive cost savings that can be invested in other initiatives that are more important for growth than an ERP upgrade.
Rimini Street clients get the time they need to help decide whether, when, and what to move to the cloud. They are not locked into vendor offerings or timetables. Hybrid IT and different cloud computing providers are options.
Rimini Street support provides freedom while keeping current systems compliant, secure, and interoperable with other elements of the IT environment.
Extended life of software
Keep business-critical systems running for the long term without the need for continuous, disruptive updates. Rimini Street offers comprehensive support for clients’ current versions of software for far longer than the full support typically offered by the vendor, so clients can take control of if or when to upgrade. Rimini Street will support current releases for at least 15 years.
Oracle and SAP software solutions are mature, stable, and proven, providing ongoing value. To continue as reliable and compliant systems of record, they must be supported and updated for tax, legal, and regulatory changes and maintain interoperability with specific browsers, databases, and other components of the technology stack. Rimini Street enterprise software support can make that happen.
Rimini Street support also covers software customizations, something vendor support typically does not.
Innovation
Rimini Street clients have used their cost savings and roadmap freedom to invest in projects and initiatives that are directly targeted at growth and competitive advantage.
Rimini Street comprehensive support services enable a unique combination of funding, freedom, and focus needed to help drive growth and innovation.
Featured Clients
Funding, freedom, focus with Rimini Street Support Services.
Contact us to learn more.