Substantial cost savings and great support are just the beginning. Rimini Street clients typically start there because they get comprehensive support for their licensed software and customizations, along with tax, legal, and regulatory updates for their specific applications and locales. Rimini Street offerings then scale to cover application and database services beyond software support, including application management services, database management services, security solutions, integration and interoperability, advanced strategic technology advisory services, and project-based professional services. It is a unique program with a breadth of premium features not typically found in software vendor support programs at any price.
Integrated Support Services, Tailored for Enterprise Systems and Business Goals
Rimini Street Support Services
Comprehensive and ultra-responsive enterprise software product support
Integrated software support with more transparency and less complexity
Leverage broad database expertise to relieve or augment IT staff
Layered software security services to help strengthen security posture
Integration and Interoperability
Help future proof and extend the lifespan of ERP releases
Help mitigate compliance risk associated with vendor licensing
Monitoring and Health Check
Help mitigate issues before they become critical
Global Tax, Legal, and Regulatory
Software compliance services with fast update delivery
Project-based engagements, delivered by ERP experts
“The most noticeable difference was the swift response time. With vendor support, not only were there times when we would wait several months for a response, but there were also quite a few cases that were never resolved. In contrast, with Rimini Street’s support, it is possible to immediately contact a dedicated Primary Support Engineer to quickly work toward a resolution of the problem. They continue to follow up until all problems are resolved, and are also easily accessible for other routine consultations. We are extremely satisfied with their services.”
“With Rimini Street support we get the whole package — ultra-responsive service at a reasonable price, the ability to upgrade if and when it makes sense for us, and a named, experienced engineer who is available 24x7. The difference between what our support used to look like and what we now have is night and day.”
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”– Erik Looi CIO
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Without the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Rimini Street Support Program Features
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Profiles of 12 Rimini Street Clients Using Business-Driven IT Roadmaps for Greater Success
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
A Smart Path to Holistic SAP Security
Malicious parties are constantly searching for new ways to breach enterprise systems and put your valuable data at risk. SAP announces new patches each month on Patch Tuesday. Hack Wednesday is when hackers go on the attack assuming security teams haven’t implemented those patches. And those patches usually only address vulnerabilities that have been identified by the good guys, not the ones that the bad guys are exploiting, zero-day attacks, or other sophisticated attacks. If you’re still relying solely on vendor patches to protect your mission critical SAP assets, you could be putting your data at risk. To fully understand the risks of a patch management strategy alone, read this e-book. In the e-book, you’ll learn: Why vendor patches don’t address all vulnerabilities The benefits of a layered security, defense-in-depth approach Solutions for implementing layered security to protect against zero-day attacks Comparison of a layered security model against SAP patching alone
Explore 3 Paths to Innovation with SAP
What are your next steps for SAP? With the scheduled end of mainstream support date looming, S/4HANA migration pressures growing, and the growth of composable ERP options, IT leaders have a lot of decisions to make. In this e-book, you’ll learn about the three most common paths that SAP licensees are taking. You’ll also meet clients who are actively on these paths and how it’s positively impacting business outcomes. Topics covered include: An overview of the most common paths to SAP innovation Determining your S/4HANA plans based on business needs, not vendor pressure Ways to approach the end of mainstream support for ECC6 The value of third-party support in defining your SAP roadmap
Composable ERP for SAP: Your Roadmap, Your Advantage
Life changed significantly during the pandemic. Companies that changed along with it were able to gain competitive advantage. Companies that couldn’t (or wouldn’t) are likely still ramping up to new consumer and business realities. For either type of company, a composable ERP approach for SAP may pave the way for breakthrough innovation. With composable ERP, enterprises can “plug and play” easily integrated, best-of-breed ERP elements to deliver improved user experiences in response to changing market conditions.* Composable ERP creates options to drive growth within a Business-Driven Roadmap, where all IT activities are aligned with business priorities. For SAP customers running ECC or S/4HANA, or those planning a move to S/4HANA, composable ERP and a Business-Driven Roadmap can be a smart path to even greater success. Download the eBook to learn more about composable ERP for SAP. *TechTarget. “Experts predict flexibility as a top ERP trend in 2022.” January 10, 2022, Jim O’Donnell
Why Choose Virtual Patching over Vendor Patching for Database Security
A traditional, vendor patch-oriented approach to enterprise software security could leave you vulnerable to unpatched threats and create resource constraints. Virtual patching offers organizations more effective protection when vendor patches are not available, not possible, or not practical. With ransomware attacks, data theft, and phishing attempts increasing in frequency and effect, businesses can’t afford to merely rely on vendor patches that are often released well after the threat has emerged or don’t cover the full threat spectrum. If you’re depending on your vendor to protect your software and the valuable data it holds, don’t. According to the Rimini Street sponsored Aberdeen report, “Why Adopt Virtual Patching Vs. Vendor Patching for Enterprise Software Security?” more than 22,000 vulnerabilities were disclosed in 2020, and nearly 5,000 had no vendor patch by year-end. The report compares the business outcomes, costs, and efficacy of virtual patching and vendor patching. Highlights of the analysis include: Why a traditional, patch-oriented approach to enterprise software security falls short How virtual patching works and use cases where it’s most applicable Tips for making the technical case for replacing vendor patching with virtual patching Quantifying the operational cost of a vendor patch-oriented approach to enterprise software patches and upgrades For complete datasets, analysis, and insights, download a complimentary copy of the full report.
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
The Salesforce Skills Gap
Waltham Forest Drives Public Sector Digital Transformation Despite Budget Cuts
Funding, freedom, focus with Rimini Street Support Services.
Contact us to learn more.