Integrated Support Services, Tailored for Enterprise Systems and Business Goals
Substantial cost savings and great support are just the beginning. Rimini Street clients typically start there because they get comprehensive support for their licensed software and customizations, along with tax, legal, and regulatory updates for their specific applications and locales. Rimini Street offerings then scale to cover application and database services beyond software support, including application management services, database management services, security solutions, integration and interoperability, advanced strategic technology advisory services, and project-based professional services. It is a unique program with a breadth of premium features not typically found in software vendor support programs at any price.
Rimini Street independent, third-party enterprise software support is different than support from the software vendor. It’s typically more comprehensive, more personal, and more responsive.
Rimini Street has changed the client support experience entirely by building and maintaining a global team of expert engineers with an average of 20+ years of professional experience and making them available in minutes.
Passion for supporting business systems drove the development of a comprehensive portfolio of support features and services that will keep systems humming so IT staff can focus on innovation. These comprehensive support services include security; interoperability across the tech stack; integrations; bug fixes; performance; upgrades; and tax, legal, and regulatory compliance.
Rimini Street guarantees a response from an experienced engineer within 10-minutes for P1 critical issues, and commits to case update communications on a regular cadence and issue resolution that is as fast and easy as possible.
One partner, built for scale
Rimini Street support engineers span the globe to provide around-the-clock, around-the-world support wherever and whenever it’s needed, including support for Oracle and SAP applications and databases, Microsoft SQL Server, and IBM Db2. Rimini Street delivers vendor-agnostic, comprehensive solutions to help support, manage, modernize, future-proof, and secure enterprise software environments.
Proprietary, purpose-built, and patent-pending processes and support applications drive Rimini Street’s personalized service and ultra-responsive support.
Over 4,400 companies have leveraged Rimini Street comprehensive support services, including 171 of the Fortune 500 and Global 100. Businesses, governments, militaries, and nuclear power operators rely on Rimini Street for mission-critical support.
Overall, Rimini Street has a satisfaction rating of 4.9 out of 5.0 for tens of thousands of support cases.
Staying on support with the software vendor, companies can pay too much for too little. In addition, to stay fully supported they are forced to take costly upgrades often with little perceived business value—keeping them on the vendor’s support timetable. Those upgrade projects are expensive, often costing millions of dollars.
Rimini Street support is half the price of annual vendor support fees just for starters. Additional savings accrue by avoiding unnecessary upgrades while keeping current versions compliant, secure, and interoperable with other elements of a client’s IT environment.
Take control of IT roadmaps and make decisions based on business priorities, not a software vendor’s agenda.
Rimini Street clients gain flexibility over the future path and timing of upgrades. They also receive cost savings that can be invested in other initiatives that are more important for growth than an ERP upgrade.
Rimini Street clients get the time they need to help decide whether, when, and what to move to the cloud. They are not locked into vendor offerings or timetables. Hybrid IT and different cloud computing providers are options.
Rimini Street support provides freedom while keeping current systems compliant, secure, and interoperable with other elements of the IT environment.
Extended life of software
Keep business-critical systems running for the long term without the need for continuous, disruptive updates. Rimini Street offers comprehensive support for clients’ current versions of software for far longer than the full support typically offered by the vendor, so clients can take control of if or when to upgrade. Rimini Street will support current releases for at least 15 years.
Oracle and SAP software solutions are mature, stable, and proven, providing ongoing value. To continue as reliable and compliant systems of record, they must be supported and updated for tax, legal, and regulatory changes and maintain interoperability with specific browsers, databases, and other components of the technology stack. Rimini Street enterprise software support can make that happen.
Rimini Street support also covers software customizations, something vendor support typically does not.
Rimini Street clients have used their cost savings and roadmap freedom to invest in projects and initiatives that are directly targeted at growth and competitive advantage.
Rimini Street comprehensive support services enable a unique combination of funding, freedom, and focus needed to help drive growth and innovation.
“The most noticeable difference was the swift response time. With vendor support, not only were there times when we would wait several months for a response, but there were also quite a few cases that were never resolved. In contrast, with Rimini Street’s support, it is possible to immediately contact a dedicated Primary Support Engineer to quickly work toward a resolution of the problem. They continue to follow up until all problems are resolved, and are also easily accessible for other routine consultations. We are extremely satisfied with their services.”
Corporate Planning Division, IT Planning Group, Kumagai Gumi
“With Rimini Street support we get the whole package — ultra-responsive service at a reasonable price, the ability to upgrade if and when it makes sense for us, and a named, experienced engineer who is available 24x7. The difference between what our support used to look like and what we now have is night and day.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”