Combined Support Services for Efficient Oracle Applications Management
Simplify IT service delivery and reduce complexity
Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street AMS for Oracle catalog is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.
Expert engineers delivering AMS for Oracle
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for AMS and ERP software support, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.
Business-driven outcomes from integrated AMS for Oracle and ERP support
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get application management services for Oracle products delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.
Why Rimini Street
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's integrated support model provides direct access to expert engineers to deliver a premium support experience for Oracle products. Drive better business outcomes with improved service levels and faster resolutions.
Better model
Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.
Better people
Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.
Better outcomes
Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.
Compare the value
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and tactical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and /or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often Oracle and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind Oracle support |
Rimini Street clients include:
Additional Resources
Rimini Street Application Management Services for Oracle
An Integrated Combination of Application Management and Support Services
New Application Management Service (AMS) Models are Emerging to Address the IT Talent Shortage
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Optimizing Application Management Services (AMS) to Drive Business Growth
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
The Hidden Tax that Comes with Traditional Application Management Services (AMS)
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
Composable ERP for SAP: Your Roadmap, Your Advantage
Life changed significantly during the pandemic. Companies that changed along with it were able to gain competitive advantage. Companies that couldn’t (or wouldn’t) are likely still ramping up to new consumer and business realities. For either type of company, a composable ERP approach for SAP may pave the way for breakthrough innovation. With composable ERP, enterprises can “plug and play” easily integrated, best-of-breed ERP elements to deliver improved user experiences in response to changing market conditions.* Composable ERP creates options to drive growth within a Business-Driven Roadmap, where all IT activities are aligned with business priorities. For SAP customers running ECC or S/4HANA, or those planning a move to S/4HANA, composable ERP and a Business-Driven Roadmap can be a smart path to even greater success. Download the eBook to learn more about composable ERP for SAP. *TechTarget. “Experts predict flexibility as a top ERP trend in 2022.” January 10, 2022, Jim O’Donnell
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
The Salesforce Skills Gap
Waltham Forest Drives Public Sector Digital Transformation Despite Budget Cuts
Start optimizing with integrated support services for Oracle.
Contact us to learn more.
