Efficient Oracle Application Management with Unified Software Support and Services
Streamline IT Service Delivery with Expert Managed Services
Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. Rimini Manage for Oracle is focused on improving incident resolution and service delivery for your IT team. Our global team of Oracle engineers deliver consistent ticket ownership and accountability with fewer escalations.
Expert Engineers Delivering Targeted Managed Services for Oracle
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for unified software support and services, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.
Business-driven outcomes from integrated managed services and support for Oracle applications and databases
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get managed services for Oracle applications delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.
Why Rimini Street
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's unified software support and services model provides direct access to expert engineers to deliver a premium support experience for Oracle applications. Drive better business outcomes with improved service levels and faster resolutions.
Worry-free approach
Rimini Street’s integrated operating model includes application management services for Oracle and software support from a global team of engineering experts with deep Oracle knowledge and experience.
Optimize Your Oracle Ecosystem with Rimini Street
Rimini Street clients with managed services for Oracle products are supported by an expert team focused on faster incident resolution and improved service delivery levels.”
Flexible Models
Clients have a choice of unlimited service delivery or variable resource options to best match business needs.
Compare the value
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Traditional MSPs |
MSP Key Attributes |
Our 360° Managed Services Value |
|---|---|---|
Land and expand, revenue generation |
Overall Focus |
Flexibility to choose between unlimited
|
Contract-focused and tactical |
Management Approach |
Business driven and strategic |
Multi-vendor and inefficient |
Case Resolution |
Single vendor for streamlined services and support |
Transform and/or replace |
Systems approach |
Extend the lifespan |
Maximizing revenue |
Cost Model |
Pricing options to best match your business needs |
Case volumes and speed to closure |
Case Management |
Root cause and client satisfaction |
Often SAP/Oracle and project-focused |
Advice & Guidance |
Agnostic and client-focused |
SLAS can be hidden behind product support agreements |
SLA Management |
Transparent, driving the right behaviors |
Additional Resources
An Integrated Combination of Application Management and Support Services
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
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