Combined Support Services for Efficient Oracle Applications Management
Simplify IT service delivery and reduce complexity
Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street AMS for Oracle catalog is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.
Expert engineers delivering AMS for Oracle
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for AMS and ERP software support, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.
Business-driven outcomes from integrated AMS for Oracle and ERP support
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get application management services for Oracle products delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.
Why Rimini Street
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's integrated support model provides direct access to expert engineers to deliver a premium support experience for Oracle products. Drive better business outcomes with improved service levels and faster resolutions.
Better model
Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.
Better people
Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.
Better outcomes
Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.
Compare the value
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and tactical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and /or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often Oracle and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind Oracle support |
Rimini Street clients include:
Additional Resources
Rimini Street Application Management Services for Oracle
An Integrated Combination of Application Management and Support Services
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The Salesforce Skills Gap
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