Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street AMS for Oracle catalog is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for AMS and ERP software support, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get application management services for Oracle products delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's integrated support model provides direct access to expert engineers to deliver a premium support experience for Oracle products. Drive better business outcomes with improved service levels and faster resolutions.
Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.
Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.
Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and tactical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and /or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often Oracle and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind Oracle support |
An Integrated Combination of Application Management and Support Services
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
Despite significant investments in traditional Application Management Services (AMS), IT teams have failed to see the benefits promised: the ability to offload IT backlogs so internal teams can focus on game-changing initiatives.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror. The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business. This white paper is for enterprises and services providers alike, and includes: 5 building blocks that enhance IT services the benefits of integrated services how intelligence-enabled IT services can yield better outcomes creating differentiation through personalization empowering a proactive IT service model IT service organization transformation Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch. To learn more, read the white paper today.
Is your application management services (AMS) model broken? And are your application management tickets lost in an abyss? Do issues that are “fixed” keep breaking again when business processes shift? Are you losing valuable IT time ─ and budget ─ on AMS SLA oversight while questioning the skills of your managed services providers? Rimini Street analyzed thousands and thousands of clients’ historical managed services incidents and service requests. The results of the analyses were eye-opening, revealing four performance issues that were commonly present with clients’ previous AMS models. The findings revealed that some AMS providers had minimal or no skills in proactive problem solving and preventative maintenance ─ they just couldn’t keep up. Rimini Street stepped in and significantly reduced clients’ overall open incident volumes. For one client, open incidents were reduced by 75% in one year!1 Are one or more of the four performance issues happening with your AMS model? Find out right now; download this Rimini Street eBook. 1Rimini Street Confidential Client Ticket Analysis; AMS for SAP Vendor, September 2019 – October 2020.
Traditional application management services (AMS) models, if analyzed closely, can appear to be zero sum.
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