Unified Software Support + Services for Efficient Oracle Applications Management

Simplify IT service delivery and reduce complexity

Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street Managed Services for Oracle offering is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.

Unified Software Support + Services for Efficient Oracle Applications Management

Expert engineers delivering Managed Services for Oracle

Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for unified software support and services, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.


Business-driven outcomes from integrated AMS for Oracle and ERP support

Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get managed services for Oracle applications delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.


Oracle Product Lines

Rimini Street provides integrated application management services and software support for several Oracle products:

Oracle E-Business Suite
JD Edwards

Why Rimini Street

Consolidate and simplify application management services and software support for Oracle products. Rimini Street's unified software support and services model provides direct access to expert engineers to deliver a premium support experience for Oracle applications. Drive better business outcomes with improved service levels and faster resolutions.

No worry approach

Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.


Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.


Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.


Compare the value

Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.

Traditional MSPs
MSP Key Attributes
Our 360° Managed Services Value
Land and expand, revenue generation
Overall Focus
Unlimited subscription model
Our advantage!
Contract-focused and tactical
Management Approach
Business driven and strategic
Multi-vendor and inefficient
Case Resolution
Single vendor and streamlined (L2-4)
Transform and/or replace
Systems approach
Extend the lifespan
Maximizing revenue
Cost Model
Fixed fee and unlimited cases
Case volumes and speed to closure
Case Management
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice & Guidance
Agnostic and client-focused
SLAS can be hidden behind product support agreements
SLA Management
Transparent, driving the right behaviors

Start optimizing with Managed Services for Oracle.

Contact us to learn more.

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