Combined Support Services for Efficient Oracle Applications Management

Simplify IT service delivery and reduce complexity

Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street AMS for Oracle catalog is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.

Combined Support Services for Efficient Oracle Applications Management

Expert engineers delivering AMS for Oracle

Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for AMS and ERP software support, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.


Business-driven outcomes from integrated AMS for Oracle and ERP support

Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get application management services for Oracle products delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.


Oracle Product Lines

Rimini Street provides integrated application management services and software support for several Oracle products:

Oracle E-Business Suite
JD Edwards

Why Rimini Street

Consolidate and simplify application management services and software support for Oracle products. Rimini Street's integrated support model provides direct access to expert engineers to deliver a premium support experience for Oracle products. Drive better business outcomes with improved service levels and faster resolutions.

Better model

Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.

Better people

Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.

Better outcomes

Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.


Compare the value

Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.

Key Attribute
Rimini Street AMS
Traditional AMS Providers
Overall focus
Optimized support - it's all we do
Land and expand, revenue generation
Management approach
Business driven and strategic
Contract focused and tactical
Case resolution
Single vendor and streamlined (L2-4)
Multivendor and inefficient
Systems approach
Extend the lifespan
Transform and /or replace
Cost model
Fixed fee and unlimited cases
Maximizing revenue
Engineer experience
Higher skilled, best-of-the-best
Lower skilled, more junior team
Case management
Root cause and client satisfaction
Case volumes
Advice and guidance
Agnostic and client focused
Often Oracle and project focused
SLA management
Transparent, driving issue resolution
SLAs can be hidden behind Oracle support

Start optimizing with integrated support services for Oracle.

Contact us to learn more.

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