Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street AMS for Oracle catalog is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for AMS and ERP software support, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get application management services for Oracle products delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's integrated support model provides direct access to expert engineers to deliver a premium support experience for Oracle products. Drive better business outcomes with improved service levels and faster resolutions.
Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.
Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.
Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and tactical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and /or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often Oracle and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind Oracle support |
An Integrated Combination of Application Management and Support Services
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
The model for traditional application management services (AMS) is broken. It’s dated and complex with a time and materials contract structure and a “man-hours” billing system. While the model was originally provisioned for issue resolution, the reality may lead to a continuous, almost unwitting client accommodation of large and growing numbers of billable hours for […]
Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: How has your IT mission and priorities changed over the last 12 months? Where are your immediate savings opportunities for IT Today? How are you freeing up funds to focus on customer and business needs? What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
According to a Gartner*, 69% of CIOs say their organisations were forced to accelerate digital transformation initiatives in response to the global pandemic. New processes and technologies that were nice to have suddenly became ‘must haves’. Existing Salesforce customers already control a powerful solution for digital transformation to better engage clients, prospects and their internal business functions as a single entity to create new value. However, most Salesforce customers still struggle to harness the true value of their Salesforce platform, and often find themselves focused on resolving basic business issues. Join in the discussion on new ways Salesforce customers can: Shift from drowning in backlogs of ticket requests Unleash the full value of your Salesforce platform Use Application Management Services that offer unlimited use, dedicated and consistent expertise, under a single, predictable subscription
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