Unified Software Support + Services for Efficient Oracle Applications Management
Simplify IT service delivery and reduce complexity
Traditional low-cost application management services for Oracle products can come with too many handoffs, scope creep, and lower-skilled resources, making it a challenge to keep incident level volumes manageable. The Rimini Street Managed Services for Oracle offering is focused on incident resolution — so the process is simplified — and expert engineers deliver consistent ticket ownership and accountability with fewer escalations.

Expert engineers delivering Managed Services for Oracle
Some low-cost vendors that provide application management for Oracle products may lack software knowledge or spend too much time managing incidents rather than closing them, making it nearly impossible to improve productivity or deliver process improvements. Rimini Street, as a single provider for unified software support and services, has always-on expert engineers delivering application management services for Oracle products that can reduce project backlogs by resolving incidents faster and preventing future issues.

Business-driven outcomes from integrated AMS for Oracle and ERP support
Incident resolution doesn’t have to involve escalations through multiple service tiers. That’s too time-consuming. Rimini Street has combined multiple levels of support in its integrated offering, so clients get managed services for Oracle applications delivered faster, and systems can run longer. Rimini Street engineers know how Oracle software is designed to work, delivering improved application service levels for Oracle products with more efficient resolution.

Why Rimini Street
Consolidate and simplify application management services and software support for Oracle products. Rimini Street's unified software support and services model provides direct access to expert engineers to deliver a premium support experience for Oracle applications. Drive better business outcomes with improved service levels and faster resolutions.
No worry approach
Rimini Street’s integrated operating model includes AMS for Oracle and software support. The services process is simplified with an exclusive focus on support.
Optimization
Rimini Street clients with application management services for Oracle products are supported by expert engineers with an average of 15 years of experience.
Unlimited
Service delivery is predictable, with improved, engineer-led case resolution, ownership, and accountability.

Compare the value
Research, evaluate, and consider the differences before you choose an AMS alternative for your mission-critical applications.
Traditional MSPs |
MSP Key Attributes |
Our 360° Managed Services Value |
---|---|---|
Land and expand, revenue generation |
Overall Focus |
Unlimited subscription model
|
Contract-focused and tactical |
Management Approach |
Business driven and strategic |
Multi-vendor and inefficient |
Case Resolution |
Single vendor and streamlined (L2-4) |
Transform and/or replace |
Systems approach |
Extend the lifespan |
Maximizing revenue |
Cost Model |
Fixed fee and unlimited cases |
Case volumes and speed to closure |
Case Management |
Root cause and client satisfaction |
Often SAP/Oracle and project-focused |
Advice & Guidance |
Agnostic and client-focused |
SLAS can be hidden behind product support agreements |
SLA Management |
Transparent, driving the right behaviors |
Start optimizing with Managed Services for Oracle.
Contact us to learn more.