The strong survive, then thrive in the retail industry. Rimini Street Support Services help retailers gain operational efficiency, maximize the value of current systems, and invest savings in transformative digital innovation.
Fierce global retail industry competition creates pressure to transform even while being burdened by the high cost of operating and maintaining current IT operations. One-sided enterprise software vendor policies, vendor-dictated IT roadmaps, and unresponsive support models exacerbate the pressure — and cause severe budget constraints. Rimini Street independent, third-party support helps retail clients recapture time, money, and resources, reallocating them to key innovation priorities to enable market differentiation and enhanced personalized customer experiences.
Retailers understand that service and response times matter to maintain loyalty and high customer satisfaction rates. Rimini Street support includes ultra-responsive SLAs and a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates. An unwavering commitment to service excellence, including service delivery by expert Primary Support Engineers assigned to each client, has helped Rimini Street achieve an average 4.8/5.0 customer satisfaction rating and ensure core systems continue to run the business for the long-term — reliably and securely.
Retail 4.0 emphasizes the need for retailers to focus on transformational and integrated technologies that are critical to survival and success. Retailers around the globe have discovered that the comprehensive enterprise software management services from Rimini Street help maximize the value, useful life, and security of current retail software systems, enabling retailers to embrace future technologies to better leverage growth.
The COVID pandemic has thrust many industries into chaos, including retail. Now, in a new Gartner report, Top Trends in Retail Digital Transformation and Innovation for 2021, discover the top seven trends that retail IT managers need to understand when planning their digital transformation for retail in the post-pandemic world. Great customer experiences The COVID-19 pandemic has forced retailers worldwide to take a hard look at how they do business, now and in the future. Challenges brought by the pandemic have put retail digital transformation into high gear, bringing the importance of technology to the industry into stark relief. Now’s the time to plan your retail digitalization roadmap post-COVID, including funding the strategic IT resources that your organization will need to thrive. Open Top Trends in Retail Digital Transformation and Innovation for 2021 and find out why these trends are so important and how your organization can leverage them to drive retail innovation. This informative report comes to you compliments of the Rimini Street IT support cost optimization experts. Contact Rimini Street to find out how you can free up the resources to help fund the technology investments you’ll need to advance your digital transformation in retail and thrive in the post-COVID environment. Find out more … In addition to the Gartner Report, you can also access: a new e-book from Rimini Street, Retailers Gaining Operational Efficiency and Funding Digital Transformation, which describes how five Rimini Street clients took control of their ERP roadmaps; an independent, third-party support savings calculator; and two informative webinars.
What was the retail shopping experience like for consumers during the pandemic? What lessons did retailers learn about digital transformation to continue to drive success post-pandemic? Gartner addresses these questions and more in its recent report, Top Trends in Retail Digital Transformation and Innovation for 2021. The report includes an analysis of new consumer behaviors that were facilitated by retail technology in 2020, and identifies seven key digital transformation trends in retail to inform enterprise strategy and help prioritize IT investments in 2021 and beyond. As the world emerges from a touchless, stay-at-home economy, the “next normal” is now. To get a high-level overview of what that looks like, for consumers and retailers, plus what new IT investment strategies may prevail, view this infographic now. And to learn more about all of Gartner’s digital transformation trends in retail, read the full complimentary report.
See how leading retailers are freeing up resources to create competitive advantage and drive growth as Sebastian Grady, president of Rimini Street, discusses service support strategies at the NRF 2020: Retail's Big Show, January 2020 in New York.
Learn how 5 retailers gained operational efficiencies and funded retail digital transformation with Rimini Street third-party support for retail ERP software.
Video interview with T-Mobile IT leader Erik LaValle, who discusses the benefits of switching from SAP support to Rimini Street third-party software support.
Shopping center management company now benefits from an integrated approach to its SAP support from one trusted provider LAS VEGAS and SÃO PAULO, March 10, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce […]
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
“The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”
Ernie Spardy VP IT
“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
Ron Traub Senior Operations Manager
The one-stop shop for support for Oracle Database
Experience ultra-responsive support for Oracle EBS and reduce maintenance costs
Experience comprehensive support for PeopleSoft
Get support for SAP IS Retail and keep the current SAP implementation for 15+ years
Get personalized support for JD Edwards while avoiding unnecessary upgrades
Innovate and grow with your existing Oracle Retail platform
Ensure stability of commerce solutions
Help maximize ROI on Salesforce investments
Optimize support and IT operations to improve service delivery
Receive a wide variety of services for maintaining mission-critical SAP systems
Rimini Street unified support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save over $5B to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and allocate scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex software issues. Every client receives fast, dedicated, high-touch service from root cause analysis through to issue resolution.
There is no shortage of work to do in the retail industry. Rimini Street Support Services free up IT teams to deliver on more interesting and more impactful growth initiatives, while facilitating a Business-Driven IT Roadmap.
Contact us to learn more.
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