Achieve Transformation without Disruption™
Technical innovation can be the key for retailers to meet fast-changing consumer demands while improving margins. Strengthening cybersecurity, keeping up with market trends, optimizing supply chains and enhancing personalization for better customer experience all require a significant investment of resources. Unfortunately, these resources are increasingly harder to come by.
As a leading global provider of third-party enterprise software support and managed services for retail, Rimini Street can assist you in harnessing the potential of an asset that often goes overlooked — your ERP — to be your source of innovation funding.
Rimini Street can help you leverage your current enterprise software for top- and bottom-line impact. With the resources you save, you can boldly invest in the tools and technologies you need to achieve your digital transformation goals.
Innovate at your own pace
Keep your systems secure
Fund strategic initiatives
By the numbers
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3 steps for retailers to achieve AI-ready IT
Applying AI can lead to significant sales and profit growth, but if you aren’t careful, it can also drain your limited budget. Learn how to successfully invest in AI — and how third-party software support for retail can help.
Gain freedom with managed services for retail — and more
As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.
With Rimini Support, you can look forward to the following benefits:
- Potential total support cost savings of up to 90% to fund innovation
- Ultra-responsive service with industry-leading SLAs
- Dedicated Primary Support Engineer, backed by a team of global support professionals
Get managed services for retail mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage ™ delivers a premium services and support experience at a predictable cost.
With Rimini Manage, you can look forward to the following benefits:
- Unlimited tickets from an extensive catalog of services at a fixed price
- Root cause analysis to address your issues once and for all
- Application modernization to increase performance
Attain world-class IT consulting services from experts you can trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.
With Rimini Consult™, you can look forward to the following benefits:
- Guidance from highly tenured professionals
- Advice to optimize, evolve and transform your investments
- Outcomes aligned to your unique goals
Mitigate the increasing risks of today’s threat landscape by opting for Rimini Protect™. Gain peace of mind with innovative managed security services for applications, databases and technology infrastructure.
With Rimini Protect, you can look forward to the following benefits:
- Proactive, zero-day protection for entire classes of vulnerabilities
- Fast and cost-effective security solution
- Personalized protection for your environment
Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and flexibly add new technologies to fit your business needs.
With Rimini Connect, you can look forward to the following benefits:
- Reduction of unnecessary upgrade costs
- Increased ROI on enterprise software
- Accelerated IT modernization — on your timeline
Keep business-critical systems up and running smoothly with proactive monitoring and health check solutions. Obtain performance and monitoring assessments to help resolve issues ahead of time.
With Rimini Watch™, you can look forward to the following benefits:
- Turnkey implementations to reduce costly downtime
- Better problem resolution through root cause analysis
- Documented change management, including audit trails
Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.
With Rimini Custom, you can look forward to the following benefits:
- Support for enterprise software beyond Oracle, SAP and VMware®
- Comprehensive assessment to determine capabilities
- Proposal tailored to your budget and timeline
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
Finding a more cost-effective way to do something has a ‘snowball’ effect: Once we’re able to free up money, we can invest in additional optimization projects that in turn, further add to our savings.
Rimini Street delivers a level of service that we never received from Oracle .”
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
Additional resources
Achieving Accelerated Growth & Profitability
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In the world of Procurement, smart use of company resources, be it people, time or money, is the name of the game. With IT costs continuing to rise, finding the balance to reduce operating expenditures while enabling company growth is a constant challenge. In a recent episode of the Smarts in Procurement podcast, hosted by […]
In my many years as a CIO in the retail industry before joining Rimini Street, I’ve seen firsthand how the roles of CIOs and CFOs have become increasingly intertwined. Traditionally, IT strategy and investment were largely the CIO’s domain, but today, CFOs play an equally significant role. “C-Suite Imperatives: Evolving IT and Enterprise Investments,” Rimini […]
Retailers are heavily dependent on the holiday season to meet their yearly targets, and Black Friday is the crown jewel of that period. In 2023, consumers spent a jaw-dropping $222.1B online between November 1 and December 31. Cyber Week alone, those critical five days between Thanksgiving and Cyber Monday, pulled in a staggering $38B in […]
Retail IT leaders considering leveraging AI investments to potentially add more gold to the golden quarter should look before they leap. Start with these 3 need-to-knows for AI-ready IT that won’t leave you penniless. Artificial intelligence (AI) has long been a hot topic in retail but has now become a pivotal factor as retailers compete […]
Ready to evolve and gain a competitive edge?
Contact sales today to discover how software support and managed services for retail from Rimini Street can help you prioritize and accelerate digital transformation.