Free up funds for top- and bottom-line
impact in the retail industry
The strong survive, then thrive in the retail industry. Rimini Street independent, third-party support services and comprehensive support solutions help retailers gain operational efficiency, maximize the value of current systems, and invest savings in transformative digital innovation.
Retailers save time, money, and resources with Rimini Street support
Fierce global retail industry competition creates pressure to transform even while being burdened by the high cost of operating and maintaining current IT operations. One-sided enterprise software vendor policies, vendor-dictated IT roadmaps, and unresponsive support models exacerbate the pressure — and cause severe budget constraints. Rimini Street independent, third-party support helps retail clients recapture time, money, and resources, reallocating them to key innovation priorities to enable market differentiation and enhanced personalized customer experiences.
Get comprehensive support services and ultra-fast response times to enable resources for innovation
Retailers understand that service and response times matter to maintain loyalty and high customer satisfaction rates. Rimini Street support includes ultra-responsive SLAs and a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates. An unwavering commitment to service excellence, including service delivery by expert Primary Support Engineers assigned to each client, has helped Rimini Street achieve an average 4.9/5.0 customer satisfaction rating and ensure core systems continue to run the business for the long-term — reliably and securely.
Fund transformation that supports retail growth
Retail 4.0 emphasizes the need for retailers to focus on transformational and integrated technologies that are critical to survival and success. Retailers around the globe have discovered that the comprehensive enterprise software management services from Rimini Street help maximize the value, useful life, and security of current retail software systems, enabling retailers to embrace future technologies to better leverage growth.
Featured clients
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
– Kevin Khoo CIO
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”
– Michael Howard Chief Operating Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of IT
Industry solutions
Oracle Database
The one-stop shop for support for Oracle Database
Oracle E-Business Suite
Experience ultra-responsive support for Oracle EBS and reduce maintenance costs
SAP
Get support for SAP IS Retail and keep the current SAP implementation for 15+ years
JD Edwards
Get personalized support for JD Edwards while avoiding unnecessary upgrades
Oracle Retail
Innovate and grow with your existing Oracle Retail platform
ATG Commerce
Ensure stability of commerce solutions
Salesforce
Help maximize ROI on Salesforce investments
Application Management Services (AMS) for Oracle
Optimize support and IT operations to improve service delivery
Application Management Services (AMS) for SAP
Receive a wide variety of services for maintaining mission-critical SAP systems
Why Rimini Street
Rimini Street unified support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save over $8B to date.
Better model
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and allocate scarce IT funds to critical strategic priorities.
Better people
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex software issues. Every client receives fast, dedicated, high-touch service from root cause analysis through to issue resolution.
Better outcomes
There is no shortage of work to do in the retail industry. Rimini Street Support Services free up IT teams to deliver on more interesting and more impactful growth initiatives, while facilitating a Business-Driven IT Roadmap.
Let's start a conversation
Contact us to learn more.