Free up Funds for Top- and Bottom-line
Impact in the Retail Industry
The strong survive, then thrive in the retail industry. Rimini Street independent, third-party support services and comprehensive support solutions help retailers gain operational efficiency, maximize the value of current systems, and invest savings in transformative digital innovation.
Retailers save time, money, and resources with Rimini Street Support
Fierce global retail industry competition creates pressure to transform even while being burdened by the high cost of operating and maintaining current IT operations. One-sided enterprise software vendor policies, vendor-dictated IT roadmaps, and unresponsive support models exacerbate the pressure — and cause severe budget constraints. Rimini Street independent, third-party support helps retail clients recapture time, money, and resources, reallocating them to key innovation priorities to enable market differentiation and enhanced personalized customer experiences.
Get comprehensive support services and ultra-fast response times to enable resources for innovation
Retailers understand that service and response times matter to maintain loyalty and high customer satisfaction rates. Rimini Street support includes ultra-responsive SLAs and a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates. An unwavering commitment to service excellence, including service delivery by expert Primary Support Engineers assigned to each client, has helped Rimini Street achieve an average 4.9/5.0 customer satisfaction rating and ensure core systems continue to run the business for the long-term — reliably and securely.
Fund transformation that supports retail growth
Retail 4.0 emphasizes the need for retailers to focus on transformational and integrated technologies that are critical to survival and success. Retailers around the globe have discovered that the comprehensive enterprise software management services from Rimini Street help maximize the value, useful life, and security of current retail software systems, enabling retailers to embrace future technologies to better leverage growth.
Additional Resources
In Retail, the Next Normal is Now
What was the retail shopping experience like for consumers during the pandemic? What lessons did retailers learn about digital transformation to continue to drive success post-pandemic? Gartner addresses these questions and more in its recent report, Top Trends in Retail Digital Transformation and Innovation for 2021. The report includes an analysis of new consumer behaviors that were facilitated by retail technology in 2020, and identifies seven key digital transformation trends in retail to inform enterprise strategy and help prioritize IT investments in 2021 and beyond. As the world emerges from a touchless, stay-at-home economy, the “next normal” is now. To get a high-level overview of what that looks like, for consumers and retailers, plus what new IT investment strategies may prevail, view this infographic now. And to learn more about all of Gartner’s digital transformation trends in retail, read the full complimentary report.
Trendsetting Shopping Mall Operator Redirects Support Spend to Fund Stockpile of New Initiatives
Retailers: Innovate or Die! Free Funds to Drive Customer Experience and Growth
See how leading retailers are freeing up resources to create competitive advantage and drive growth as Sebastian Grady, president of Rimini Street, discusses service support strategies at the NRF 2020: Retail's Big Show, January 2020 in New York.
Retailers Gaining Operational Efficiency and Funding Digital Transformation
Learn how 5 retailers gained operational efficiencies and funded retail digital transformation with Rimini Street third-party support for retail ERP software.
T-Mobile Technology Leader Discusses Replacing SAP Support with Rimini Street Support
Video interview with T-Mobile IT leader Erik LaValle, who discusses the benefits of switching from SAP support to Rimini Street third-party software support.
Iguatemi Extends its Support Agreement with Rimini Street to Include Application Management Services for SAP
Shopping center management company now benefits from an integrated approach to its SAP support from one trusted provider LAS VEGAS and SÃO PAULO, March 10, 2021 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce […]
Accelerating the Retailer’s Business-Driven Roadmap with Third-Party Support
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
Featured Clients
The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
– David Jamieson Financial Applications Manager
We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”
– Ernie Spardy VP IT
We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
– Ron Traub Senior Operations Manager
Industry Solutions
Oracle Database
The one-stop shop for support for Oracle Database
Oracle E-Business Suite
Experience ultra-responsive support for Oracle EBS and reduce maintenance costs
PeopleSoft
Experience comprehensive support for PeopleSoft
SAP
Get support for SAP IS Retail and keep the current SAP implementation for 15+ years
JD Edwards
Get personalized support for JD Edwards while avoiding unnecessary upgrades
Oracle Retail
Innovate and grow with your existing Oracle Retail platform
ATG Commerce
Ensure stability of commerce solutions
Salesforce
Help maximize ROI on Salesforce investments
Application Management Services (AMS) for Oracle
Optimize support and IT operations to improve service delivery
Application Management Services (AMS) for SAP
Receive a wide variety of services for maintaining mission-critical SAP systems
Why Rimini Street
Rimini Street unified support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save over $7B to date.
Better model
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and allocate scarce IT funds to critical strategic priorities.
Better people
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex software issues. Every client receives fast, dedicated, high-touch service from root cause analysis through to issue resolution.
Better outcomes
There is no shortage of work to do in the retail industry. Rimini Street Support Services free up IT teams to deliver on more interesting and more impactful growth initiatives, while facilitating a Business-Driven IT Roadmap.
Get started now.
Contact us to learn more.
