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Retail

Retail

Join the top retailers pursuing digital transformation by leveraging Rimini Street support

Free up Funds for Top- and Bottom-line
Impact in the Retail Industry

The strong survive, then thrive in the retail industry. Rimini Street independent, third-party support services and comprehensive support solutions help retailers gain operational efficiency, maximize the value of current systems, and invest savings in transformative digital innovation.

Retailers save time, money, and resources with Rimini Street Support

Fierce global retail industry competition creates pressure to transform even while being burdened by the high cost of operating and maintaining current IT operations. One-sided enterprise software vendor policies, vendor-dictated IT roadmaps, and unresponsive support models exacerbate the pressure — and cause severe budget constraints. Rimini Street independent, third-party support helps retail clients recapture time, money, and resources, reallocating them to key innovation priorities to enable market differentiation and enhanced personalized customer experiences.

Get comprehensive support services and ultra-fast response times to enable resources for innovation

Retailers understand that service and response times matter to maintain loyalty and high customer satisfaction rates. Rimini Street support includes ultra-responsive SLAs and a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates. An unwavering commitment to service excellence, including service delivery by expert Primary Support Engineers assigned to each client, has helped Rimini Street achieve an average 4.9/5.0 customer satisfaction rating and ensure core systems continue to run the business for the long-term — reliably and securely.

Fund transformation that supports retail growth

Retail 4.0 emphasizes the need for retailers to focus on transformational and integrated technologies that are critical to survival and success. Retailers around the globe have discovered that the comprehensive enterprise software management services from Rimini Street help maximize the value, useful life, and security of current retail software systems, enabling retailers to embrace future technologies to better leverage growth.

Featured Clients

T-Mobile

“The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.

The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!

It became very clear that moving to a third-party support provider offered a compelling alternative for us.”

Erik LaValle Senior Director of Product and Technology for Supply Chain
LifeWay Christian Resources

“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”

David Jamieson Financial Applications Manager
Carico International

“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”

Ernie Spardy VP IT
Suburban Propane

“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”

Ron Traub Senior Operations Manager

Why Rimini Street

Rimini Street unified support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save over $5B to date.

Better model

Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and allocate scarce IT funds to critical strategic priorities.

Better people

Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex software issues. Every client receives fast, dedicated, high-touch service from root cause analysis through to issue resolution.

Better outcomes

There is no shortage of work to do in the retail industry. Rimini Street Support Services free up IT teams to deliver on more interesting and more impactful growth initiatives, while facilitating a Business-Driven IT Roadmap.

Get started now.

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