The strong survive, then thrive in the retail industry. Rimini Street Support Services help retailers gain operational efficiency, maximize the value of current systems, and invest savings in transformative digital innovation.
Fierce global retail industry competition creates pressure to transform even while being burdened by the high cost of operating and maintaining current IT operations. One-sided enterprise software vendor policies, vendor-dictated IT roadmaps, and unresponsive support models exacerbate the pressure — and cause severe budget constraints. Rimini Street independent, third-party support helps retail clients recapture time, money, and resources, reallocating them to key innovation priorities to enable market differentiation and enhanced personalized customer experiences.
Retailers understand that service and response times matter to maintain loyalty and high customer satisfaction rates. Rimini Street support includes ultra-responsive SLAs and a broad range of value-added services including support for customized code and global tax, legal, and regulatory updates. An unwavering commitment to service excellence, including service delivery by expert Primary Support Engineers assigned to each client, has helped Rimini Street achieve an average 4.8/5.0 customer satisfaction rating and ensure core systems continue to run the business for the long-term — reliably and securely.
Retail 4.0 emphasizes the need for retailers to focus on transformational and integrated technologies that are critical to survival and success. Retailers around the globe have discovered that the comprehensive enterprise software management services from Rimini Street help maximize the value, useful life, and security of current retail software systems, enabling retailers to embrace future technologies to better leverage growth.
Innovate and grow with your existing Oracle Retail platform
Ensure stability of commerce solutions
Get personalized support for JD Edwards while avoiding unnecessary upgrades
Experience comprehensive support for PeopleSoft
Experience ultra-responsive support for Oracle EBS and reduce maintenance costs
Get support for SAP IS Retail and keep the current SAP implementation for 15+ years
The one-stop shop for support for Oracle Database
Optimize support and IT operations to improve service delivery
Receive a wide variety of services for maintaining mission-critical SAP systems
Rimini Street unified support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save nearly $5B to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and allocate scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex software issues. Every client receives fast, dedicated, high-touch service from root cause analysis through to issue resolution.
There is no shortage of work to do in the retail industry. Rimini Street Support Services free up IT teams to deliver on more interesting and more impactful growth initiatives, while facilitating a Business-Driven IT Roadmap.
“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”
Ernie Spardy VP IT
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
“We quickly realized that the value of the support we were receiving from Oracle did not match the annual spend. With Rimini Street, we’re able to get better support at a much lower cost.”
Scott Lawry Associate Director Solution Design and Delivery
See how leading retailers are freeing up resources to create competitive advantage and drive growth as Sebastian Grady, president of Rimini Street, discusses service support strategies at the NRF 2020: Retail's Big Show, January 2020 in New York.
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
As marketing, sales and product teams identify ways to achieve competitive differentiation, grow market share and increase customer loyalty, they often require new applications or services, which they expect to get from IT. Sadly, many IT organizations have committed the majority of their budgets to “keeping the lights on” expenditures, leaving them with little or no capacity to deliver on initiatives that could change the game for their organization. This is often because enterprises have ceded too much control to vendor-dictated technology roadmaps. Check out 12 real-world illustrations from IT teams who powered their Business-Driven Roadmap by moving to third-party software support from Rimini Street. This decision to get off the vendor-dictated model allowed them to redirect resources to innovative projects that dramatically changed business outcomes.
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